Gong
Gong.ioExternal reviews
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Account Executive
What do you like best about the product?
Gong gives me the ability to go back and learn where I messed up on a call, where I have succeeded, and to listen for clues from the customer that I missed the first time around.
What do you dislike about the product?
I wish it was easier to tag things in a call.
What problems is the product solving and how is that benefiting you?
I've dramatically improved my ability to be effective on calls with customers.
Gong is great if you need that indepth of info on your recordnigs
What do you like best about the product?
I like how it breaks apart the two different people talking so you can see a quick snapshot of who spoke the longest. Easiest way to see if your rep is talking too much as opposed to the prospect
What do you dislike about the product?
I didn't like that i couldn't search calls based on dispositions from outreach or salesforce
What problems is the product solving and how is that benefiting you?
not really problem solving just fine tuning talk track. benefits of seeing how much time is spent on certain topics or how long winded someone actually is being
Amazing app!
What do you like best about the product?
Being able to fast forward to calls based on conversation topics detected by the AI in Gong. It's so accurate! I love it
What do you dislike about the product?
It's not as user-friendly as I would like. There is a lot of features but to navigate to what I need in an intuitive way needs more work. I saw my teams Gong calls front and center, but I struggled for a while to find my own Gong calls. Additionally, I would like to be able to easily and intuitively filter to the area of the call that I want to filter to, such as pain-points and buying signals. It already does that for one call but can it do that for a batch of calls? I don't see that feature yet.
What problems is the product solving and how is that benefiting you?
Getting better at Sales pitch. Understanding customers a lot more.
Recommendations to others considering the product:
It's an amazing app for understanding your audience, getting feedback and improving on sales process. After reviewing this app, I'm now realizing that I haven't used nearly as much of the app as I could to become a better sales person. Like I did not know that coaching analytics exist, that score cards, and other features that allow you to hone your sales crafty actually exists. So to cap everything off, I would advise sales folks using Gong to take time to understand how to use it to improve on your sales process, sales acumen and to better understand the customer.
Gong has changed the way I conduct meetings and meeting follow-ups
What do you like best about the product?
Gong makes it easy for me to stay on top of my follow-up tasks, quickly reference what we discussed on the previous call and obtain insights around the meetings I am conducting. Additionally, it has helped scale our internal training and onboarding resources by providing new reps with direct examples of what the day-to-day of this role entails.
What do you dislike about the product?
I wish searching for a specific call was easier in Gong. That is a pretty easy thing to get around though by just searching for the name of the company.
What problems is the product solving and how is that benefiting you?
Gong has helped me ensure I do not miss follow-up items from calls and also gain insight around what is happening on calls. It has truly changed the way I work and has also been a great training resource for our team to give new hires some exposure to what the role will entail. Lastly, Gong has given our team the opportunity to be able to quickly reference the call transcript on calls to determine what was discussed when we are in a bind.
Recommendations to others considering the product:
I would highly recommend using Gong to anyone that conducts web meetings with prospective or existing clients. I consistently recommend it to fellow peers in the space and I cannot imagine working without it. It is one of my favorite tools I have ever used and has completely changed my workflow. Additionally, they are constantly introducing new features to the market to help provide reps with additional insight into the work they are already doing.
Extremely useful and innovative
What do you like best about the product?
The best thing about gong is the ability to become data-driven in what was previously incredibly difficult to measure. For instance, we can measure how often sales members are using a given phrase. We can know how often competitors come up on calls, what percentage of time all parties are speaking, and what topics are coming up the most. I'm consistently impressed with the sheer amount of data that can be collected via Gong, and unlike many other software, the data is all useful. It's becoming an increasingly common trend for technology to provide data for the sake of data, without considering usefulness of said data. Gong, by contrast provides important information that we would have never thought to track, and we certainly never would have known is possible to track. This has helped tremendously with setting goals, which we believe should always be measurable and precise. Before Gong, we relied on "fuzzy metrics" or intuition or nothing at all. Gong has been instrumental in helping us use data to improve the way our sales team operates and the way we measure our goals.
We also find the ability to automatically record calls to be a big time-saver. It is reassuring to know that calls are being recorded without having to manually set it up and make sure everything is working beforehand. Gong automates this and lets us rest easy that everything is good to go before we ever hop on a call.
We also find the ability to automatically record calls to be a big time-saver. It is reassuring to know that calls are being recorded without having to manually set it up and make sure everything is working beforehand. Gong automates this and lets us rest easy that everything is good to go before we ever hop on a call.
What do you dislike about the product?
I've found that it takes a little bit more time than I expected to get the sync with my calendar set up.
What problems is the product solving and how is that benefiting you?
We've solved the problem of being able to become data-driven in our analysis of sales calls. As a result, we're able to use data to track our company goals, something that was previously done with intuition.
Recommendations to others considering the product:
Understand exactly what problems you're trying to solve for before beginning an evaluation.
Incredibly helpful personal development tool
What do you like best about the product?
I love being able to listen to my calls and evaluate my own talk tracks, questioning, communication skills. It's incredibly helpful in avoiding the need to take tons of notes, thus allowing me to be a better listener overview to prospects I'm having conversations with.
What do you dislike about the product?
Dislike that sometimes the recordings don't come through if I end up having to call someone directly if they don't get on the conference line. I also find that sometimes it won't record calls that I have to reschedule or need to host spur of the moment without a calendar invite. It would be great if there was just a plug-in or integration with the screen-share software I'm using. That or the ability to turn it on my phone and record outbound calls that I'm making might be helpful.
What problems is the product solving and how is that benefiting you?
Being able to avoid furious note-taking, go back and pinpoint where clients are finding value in our conversations, recall specific details I otherwise might have missed. The benefits of re-listening to calls are endless, it really allows me to continue conversations more seamlessly and show people I'm a good listener.
Recommendations to others considering the product:
Listen to call recordings as often as you can! They are super helpful and insightful and will give you insight you never knew you needed to help you be a better communicator.
The best platform
What do you like best about the product?
Call recordings with actual key works picked up and highlighted so the one listening to a call knows what has been said at what time stamp. Every call has a automated transcript generated with an accuracy of 90%
What do you dislike about the product?
Upload of calls is a bit slow. Overall software is a bit laggy.
What problems is the product solving and how is that benefiting you?
Quality of calls, Feedback on every call with the comment system .
Recommendations to others considering the product:
BUY IT.
Best Artificial Intelligence Solution for Evaluating Calls
What do you like best about the product?
The way call is differentiated in different segments to help evaluate the talk track & understand the value.
What do you dislike about the product?
It takes longer time to upload a conversation after a call.
What problems is the product solving and how is that benefiting you?
Human input is reduced to minimum with Gong ass it helps to ease the process.
Recommendations to others considering the product:
Best software for evaluation of calls & conversations.
Helps a lot in the daily process & also helps to evaluate calls in real time.
It has a lot of areas which are new to the industry & can help organizations in a much better way to enhance their processes. It has multiple positive impacts on the process & has many new integrations as compared to the old school systems used in the industry.
Error is minimized with the help of Artificial Intelligence.
Good concept with a good approach & will help grow mutually the organization & Gong.
Multiple options allows users to customize the use as per their requirements.
Gong is a revolution in the industry when it comes to evaluation of conversation or calls.
Previously the input was manual & humans were responsible for the process but replacing it with artificial intelligence is unique & appealing.
Highly recommend the system & its use is unbelievable.
Gong was right on spot based on the industry requirements & the help provided is phenomenal.
Gong helped me a lot to improve myself & the process I was using in the past.
Great concept with great user interface & its very user friendly.
Helps a lot in the daily process & also helps to evaluate calls in real time.
It has a lot of areas which are new to the industry & can help organizations in a much better way to enhance their processes. It has multiple positive impacts on the process & has many new integrations as compared to the old school systems used in the industry.
Error is minimized with the help of Artificial Intelligence.
Good concept with a good approach & will help grow mutually the organization & Gong.
Multiple options allows users to customize the use as per their requirements.
Gong is a revolution in the industry when it comes to evaluation of conversation or calls.
Previously the input was manual & humans were responsible for the process but replacing it with artificial intelligence is unique & appealing.
Highly recommend the system & its use is unbelievable.
Gong was right on spot based on the industry requirements & the help provided is phenomenal.
Gong helped me a lot to improve myself & the process I was using in the past.
Great concept with great user interface & its very user friendly.
Training tool
What do you like best about the product?
That I can listen to other colleagues calls and learn from their processes.
What do you dislike about the product?
Long calls over 45 minutes get cut off..
What problems is the product solving and how is that benefiting you?
Learning best practices from tenured sales people in my group
Real-time development
What do you like best about the product?
I love being able to pull up my conversations and appointment setting to be completely refreshed before going into a demo or closing call.
What do you dislike about the product?
Sometimes the site lags and can get locked up.
What problems is the product solving and how is that benefiting you?
My urgency, tone and taking over the call with too much talk.
Recommendations to others considering the product:
If you don't use it, you won't learn.
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