Gong
Gong.ioExternal reviews
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Great experience
What do you like best about the product?
Easy to access recordings, transcripts, option to time stamp notes, and links to those time stamped notes.
What do you dislike about the product?
Some of the fields aren't aligned to our SFDC instance, but I think that's our fault, not yours!
What problems is the product solving and how is that benefiting you?
Better training for our Sales team. I'm reviewing clips and drafting materials to support them.
Recommendations to others considering the product:
If you want to better understand how Sales' calls are going and support them, I recommend Gong as a great resource!
What a delivery should look like
What do you like best about the product?
The most powerful thing about Gong is not only the data it scrapes and provides each user after a phone call but the ability to connect a team of workers using gong, making each teammate infinitely more effective on their calls by gearing them with concrete and applicable tips to have better success in realtime sales conversations. That is the biggest upside.
What do you dislike about the product?
Nothing. Every company that sells B2B should have Gong. Maybe a retail b2c application somehow could be cool. (recording some sort of customer data)
What problems is the product solving and how is that benefiting you?
Tracking my progress to become better on conversations by always reminding me of the industry's best practices. It helps take out the guesswork.
Recommendations to others considering the product:
I would make sure your team is in a position that is ready to accept gong. I.e, enough demand so more data can be used, Enough employees to be users to see how it affects the teamwork. Although it is quite obvious I would also recommend that the employees start recording their calls on Gong as opposed to what they used to record their calls in. I have seen some employees forget to do so out of habit. The emails Gong sends us upon the purchase to help us set up and improve are useful as they remind users that there is a new software at the company. The Brand colors help as well as they pop out. I would try using your big white bold font more often as any time I see it, I read the heading/article. The linked-in Articles Gong shares should be sifted through and the best one should be shared with current users!
Perfect for training or review calls
What do you like best about the product?
Able to search for transcript and look for keyword I have said
What do you dislike about the product?
Easier search capabilities for calls. Sometimes is hard to search
What problems is the product solving and how is that benefiting you?
Calls review are huge. Also using it to train new hire is great. We can always look back and see what customer said and wants
Recommendations to others considering the product:
definitely recommend this for any organization.
Gong saves time, makes me a better sales person
What do you like best about the product?
Transcripts for calls to refer back to and CTRL F to search the call and action items to remind me what I told the client I would send to them/next steps. Also love the ease of sharing calls or parts of calls
What do you dislike about the product?
I am very happy with the system the only thing our previous solution had that Gong doesnt is the ability to listen to a call live in real time without being on the call or alerting the rep/client
What problems is the product solving and how is that benefiting you?
remembering action items at the end of calls, being able to send a copy to customers, going back and refreshing my memory, using for call reviews, getting feedback from colleagues, being able to listen to calls from my peers, tracking keywords
Recommendations to others considering the product:
Do it! At least try it because it is amazing.
changes the game
What do you like best about the product?
eval notes and filler word identifiers. clarify action items,
What do you dislike about the product?
emails of updates can be a bit much at times.
What problems is the product solving and how is that benefiting you?
Better self evaluation and covered words with recording options to look back on verbage and liability. Share with team for evals and improves.
Recommendations to others considering the product:
Use for team meetings and peer evals.
Great recording tool for Sales
What do you like best about the product?
- Very easy to share calls and demos back with your prosepcts
- I especially like how its categorizes different sections of the call
- I especially like how its categorizes different sections of the call
What do you dislike about the product?
The written transcript is often non-sensical
What problems is the product solving and how is that benefiting you?
The ability to listen back to calls, and use that to be able to take more detailed notes, without having to lose focus on the call
Great tool for growing sales and success teams, makes collaboration seamless!
What do you like best about the product?
Intelligently digitized notes give allow you to benefit from the call without having to attend it in real time
What do you dislike about the product?
If we were able to hide the Gong attendee in the call participant list that would be great.
What problems is the product solving and how is that benefiting you?
Team collaboration is made easy. Schedules don't need to be modified to get the full value out of calls.
great sales tool
What do you like best about the product?
Its a fantastic learning and sales enablement tool to learn from eachother on calls
What do you dislike about the product?
theres isn't anything i dislike honeslty
What problems is the product solving and how is that benefiting you?
it keeps it very organized and all in one place
Easy and quick access for managers to dig into the important pieces of calls
What do you like best about the product?
Ease of use and the ability to jump to the most important points of a call without having to listen through the entire call.
Transcripts, even though they are not fully accurate, allows me to jump to interesting sections of the call immediately.
Transcripts, even though they are not fully accurate, allows me to jump to interesting sections of the call immediately.
What do you dislike about the product?
Transcripts are not quite accurate enough to trust fully. Dashboard has too many options that I do not use. might get there eventually, but it is a bit too much as an early user in our company. .
What problems is the product solving and how is that benefiting you?
Having a relatively large and new team it is great for me to have insights on the team's calls and abilities to sell without having to be on every single call.
The ability to give feedback directly in the platform and have that team member review it quickly.
The ability for team members to submit calls for my feedback with a push of a button. This also creates a culture of transparency and nonjudgement when it becomes normal for them to want feedback.
The ability to give feedback directly in the platform and have that team member review it quickly.
The ability for team members to submit calls for my feedback with a push of a button. This also creates a culture of transparency and nonjudgement when it becomes normal for them to want feedback.
Why Gong is great for outward facing teams
What do you like best about the product?
I enjoy the transcripts for going back and reviewing calls as well as the feedback. In particular, it makes it easy to share a call or snippet of a call with a manager or colleague which saves man hours. The fact that you can skip ahead to certain talking points is also really helpful.
What do you dislike about the product?
The only minor inconvenience I've had is having to invite gong to calls that were scheduled by someone other than me. I like that when I am the one scheduling the zoom or hangout meeting,
Gong automatically joins and that's one less thing I have to worry about.
Gong automatically joins and that's one less thing I have to worry about.
What problems is the product solving and how is that benefiting you?
I'm able to give visibility to management and I am able to learn from watching more experienced sales peoples' calls.
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