Gong
Gong.ioExternal reviews
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Gong!
What do you like best about the product?
I like being able to give ongoing coaching and feedback to my team while also learning more for my role including product and industry knowledge from listening to demos! I also love how Gong breaks things down so it's easy to digest and find what I'm looking for if I need something specific. For Account Executives to be able to listen to qualifying calls before giving a demo is super helpful well so they have the full context of what the potential customer is looking for.
What do you dislike about the product?
I haven't had any big issues with Gong, sometimes the import times are inconsistent but I wouldn't say it's a problem! I think because there is so much visibility it can make people uncomfortable knowing anyone can listen to their calls but it also opens them up to be more vulnerable and open to coaching.
What problems is the product solving and how is that benefiting you?
Any gaps from utilizing first 30 seconds or adjusting what value props people are using!
Recommendations to others considering the product:
I would highly recommend sales org and even customer success to use Gong, it's a great way to keep everyone connected and in line with what customers/potential customers are saying! It's also a huge help when on-boarding so the new hire can listen to calls and watch demos to gain product knowledge and more fully understand the industry as a whole. How you speak to customers is a big part of the BDR and sales world so this is a fantastic way to teach that!
First it’s sour then it’s sweet
What do you like best about the product?
I honestly didn’t want to implement gong. Seemed a little too ‘big brothery’ for me. It only took a few weeks to forget some crucial element in a meeting and go back to the Gong recording. Saved my deal and my quota. That’s when I flipped my opinion. Gong is glorious
What do you dislike about the product?
The message at the beginning of every call.
What problems is the product solving and how is that benefiting you?
I realized I forget key topics in meeting and have gone back to the gong recording on numerous occasions. It’s pretty clutch.
Automated feedback and topic tracking
What do you like best about the product?
Love the ability to tag certain topics that Gong will pick up for me and seeing the stats of who is talking the most.
What do you dislike about the product?
Dislike the transcripts - as they are usually wrong/inaccurate, but I see the potential!
What problems is the product solving and how is that benefiting you?
Learning how to talk less and let the prospect do the talking. Love the ratios that help us see how much we are talking.
I will reject job offers if they don't use Gong
What do you like best about the product?
The transcripts. Tagging others in the call. Recordings of just about all calls.
What do you dislike about the product?
If I move a calendar invite by dragging it to a new time Gong won't appear on that call.
What problems is the product solving and how is that benefiting you?
Having transcripts is a huge one for me. It helps when I am currently driving or unable to take notes while on a call. I like that I can tag and leave comments on the call and send it to someone.
Recommendations to others considering the product:
This will change the way you sell.
Insight into what works
What do you like best about the product?
Gives us the ability to dissect calls to see what words and phrases are working. It also allows us to see when specific competitors are brought up so we know how to sell against them.
What do you dislike about the product?
Sometimes its slow to load and slow to upload calls
What problems is the product solving and how is that benefiting you?
Knowing at what points in the call to go in for a close. What pain points to the customers provide and how to we challenge and solve those pains.
Recommendations to others considering the product:
This is the best tool to understand internally what is going on with your team's phone calls
Incredibly valuable for internal training and customer delight
What do you like best about the product?
Call transcriptions are awesome, as are keywords
What do you dislike about the product?
Tons of data can be hard to sort through
What problems is the product solving and how is that benefiting you?
I use this for customer follow-up and training. It's helpful to get action items, transcriptions and to share this internally and externally.
Awesome service
What do you like best about the product?
The ease of use and how easy it is to search and find calls. You can pull any call at any time from any rep which is extremely helpful. It's a great tool for training and helps you learn much faster. I like how you can search by company name, client name, use keywords or even location to find a call. It's helped me find companies I forgot about just by typing keywords like quarter 1, call me back, etc. You can also tag people in your calls and add feedback which is a great feature for coaching and for managers.
What do you dislike about the product?
How long it takes to upload a call, but other than that its great. It's sometimes hard to skip through calls because its hard to move the recorder tool to a certain spot in a call. Sometimes I can't find calls or they weren't uploaded- if Gong is able to ensure that all calls get pulled, that'd be beneficial. Sometimes it's hard to find my saved calls
What problems is the product solving and how is that benefiting you?
How to improve selling, listening techniques, pulling others calls. It's helped me gain more knowledge about our product and also helped me pick up tips from other reps. It's another great way to pull calls when a client is upset or claims you said something and you have to plead your case. It's also good if you lose notes, you can pull calls to remind yourself and know how to handle a call.
Recommendations to others considering the product:
Use this service!
GONG makes me money
What do you like best about the product?
I love that I can educate myself on clients via. their calls with anyone at my company at any time.
What do you dislike about the product?
I wish we could see who has listened to our calls. Or who listened to what calls.
What problems is the product solving and how is that benefiting you?
Training problems and making sure I have the right information on clients.
The teammate you never knew you needed!!
What do you like best about the product?
I love the in depth analysis of call flow as well as the ease of use in identifying different talk points. It's great to be able to review not only my calls, but my colleagues calls to review their approach and share my calls with others to get their opinions on my conversations in real time. It eliminates the need for in the moment listening. I also love the checks and balances it provides by introducing automated accountability on all calls to ensure compliance with all regulations.
What do you dislike about the product?
The only drawback I have identified thus far is that the search can be too broad at times as well as shared calls looping a secondary call participant being systematically penalized for certain items that the call initiator was being dinged for. For example, the system insures an M&R disclosure on all outbound calls and if a call is transferred to a third party, that third party is flagged in the system as having omitted the disclosure.
What problems is the product solving and how is that benefiting you?
I'm working to solve integrating multiple talk points into my various conversations and analyzing my current call flow to recognize additional opportunities. The benefits I have realized are the call flow tracking (talk share between the customer and I) as well as what topics I cover well vs those that need improvement. It's really helping me approach my calls as if I am a third party listening in on the conversation and allows me to develop a strategy for improvement on each and every call.
Recommendations to others considering the product:
My advice would be to know what you're looking for before attempting to navigate the system. It provides a wonderful array of data that can be overwhelming if you don;t know exactly what it is you are trying to hone in on. Whether it be a certain topic or type of call you are looking for. Always come prepared with some direction.
Excellent and easy to use
What do you like best about the product?
The fact that I can search any call super quick and easy
What do you dislike about the product?
Nothing really, its easy to use and very helpful to my call coaching
What problems is the product solving and how is that benefiting you?
Being able to further myself in my career by listening to calls of other reps and reviewing my own calls
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