Gong
Gong.ioExternal reviews
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Great for feedback!
What do you like best about the product?
I love that I can listen in on current calls as well as send my prospects call recordings which they can share with their teammates who couldn’t attend the call.
What do you dislike about the product?
That a bot has to join the Hangout call.
What problems is the product solving and how is that benefiting you?
I don’t have to take as many notes and be furiously typing because I can rely on Gong to do that for me.
Best way to be in the moment and not miss the notes
What do you like best about the product?
I like the ability to have a conversation with a customer without having to slow them down just so I can take notes.
What do you dislike about the product?
Sometimes I can't listen to the call *right* afterwards because it has to process for a few minutes.
What problems is the product solving and how is that benefiting you?
I am solving the issue of not being able to remember what my prospects and customers actually said.
Use of gong
What do you like best about the product?
Helpful to be able to review my call on gong. The breakdown of percentages for each person speaking is helpful to see if i'm allowing some time for the client to speak
What do you dislike about the product?
n/a - the only part is when gong doesn't record my calls (but that's a technical issue, nothing to do with Gong as a product)
What problems is the product solving and how is that benefiting you?
I'm able to utilize Gong to help replace "filler" words
Amazing resource for sales
What do you like best about the product?
I love the fact that I can focus on having genuine conversations with prospects as opposed to being worried about taking notes. It has also helped me understand where I can improve, what filler words I tend to use, and reference previous conversations for following up. My leadership also finds value in understanding what the talk ratio is, topics discussed, and providing live feedback on improvement areas for calls.
What do you dislike about the product?
At first, it was kind of weird to know that I was being recorded, but I got over that pretty quickly. It would also be nice to have a more robust search criteria since naming conventions can vary.
What problems is the product solving and how is that benefiting you?
My own memory can be unreliable because of inherent human error. It has been great to reference past meetings which allows me to send concise recaps that are much more impactful than before.
Recommendations to others considering the product:
Completely worth the investment and will help your organization level up the sales team and customer support teams. Using gongs data analytics can help identify business trends and where you're getting held up in the sales process.
Best in class coaching and development platform
What do you like best about the product?
Ease of integration into platforms like Salesforce, SalesLoft and Zoom Conference. This increases the data it can collect and insights I can glean on all members of the revenue organization.
Now that we've collected the data there are great tools to categorize and memorialize a library of call recordings. These are used weekly by sales directors for 1:1 coaching as well as by our trainers for on-boarding new hires. It's a great platform that is constantly growing and learning about our business and how we're selling our services. In turn, we use that data to help us improve our sales process and close more deals.
Now that we've collected the data there are great tools to categorize and memorialize a library of call recordings. These are used weekly by sales directors for 1:1 coaching as well as by our trainers for on-boarding new hires. It's a great platform that is constantly growing and learning about our business and how we're selling our services. In turn, we use that data to help us improve our sales process and close more deals.
What do you dislike about the product?
Hard to think of any. Not really a Gong issue but it's challenging in California to have to start all calls with a quick reminder that the call is being recorded. Can mess with the flow of the call at the start when you're trying to gain momentum.
What problems is the product solving and how is that benefiting you?
Missed opportunities on calls with prospects. Identify why a deal stalled or how expectations were set for new customers. Training and development of new hires by cataloging our existing calls and helping them get exposure to best practices.
Recommendations to others considering the product:
This is the best platform in the marketplace. Not only in the functionality of the tool but in the continued support from their success team. We've had multiple in-person meetings & trainings with the leadership team and all our users. They partner with us to understand business goals and find ways that Gong can support those. It's been best in class service.
Such an innovative and revolutionary product
What do you like best about the product?
I like that it groups my demo into different sections and allows me to work with my coaches and leaders to make my sales process and close stronger.
What do you dislike about the product?
Nothing, it's a great service. I do wish that there was a way to bleep out certain parts of the video though, so that credit card information remains secure.
What problems is the product solving and how is that benefiting you?
We are using gong to coach and train new and experienced reps. It allows us to dial in our sales process. We realized we are able to coach and train in a much more effective manner, and allows us to shorten the amount of time it takes with each rep.
Recommendations to others considering the product:
If your organization uses web demonstrations, do it.
Fantastic reports and call categorization
What do you like best about the product?
The reporting is accurate and clear. Comparing my KPIs with my colleagues is very useful for self-improvement and the UX of the reporting page is great. Also, the quality of the AI tagging is very good and allows me to easily find a lot of the topics covered by me or other colleagues in our calls with the clients
What do you dislike about the product?
There are no other languages than English. I wish that GOng could categorize my calls in Spanish and French as well.
What problems is the product solving and how is that benefiting you?
Having all the calls recorded and having the chance to listen to top sellers call is amazing. In the past year
Become a better sales person
What do you like best about the product?
I like the the fact that you can search keywords in a conversation. This helps tremendously in finding a specific point in a conversation to analyse and redetermine a clients reaction to a situation.
What do you dislike about the product?
I dislike very little about this product, the one thing it can improve on is the time it takes for a call to populate into gong.
What problems is the product solving and how is that benefiting you?
I can analyse a call and determine how to price a client based on clients sensitivity to rates.I can answer questions about the call by going back and searching that specific call weeks after it happened.
Recommendations to others considering the product:
Have an open mind as this software can be used in a variety of different ways.
Elevate your game w/Gong
What do you like best about the product?
I like that I can review and share my calls for feedback. It's eye opening how many times I use filler words (um, etc)
What do you dislike about the product?
I think the thing I like least is that it takes time for my calls to upload into the system. It'd be great if it was truly in real time and I could go back and gather info quickly and easily
What problems is the product solving and how is that benefiting you?
Problems solving - getting out of the call rut (saying the same thing every time on calls etc.)
Benefits - faster call times, more concise communication, more meetings booked
Benefits - faster call times, more concise communication, more meetings booked
Recommendations to others considering the product:
Keep an open mind - it's a great learning tool
Vital tool for sales and customer management
What do you like best about the product?
The ability to refer back to calls and use a transcript, fast forward through unimportant sections, and navigate through lengthy meetings and calls is incredibly helpful. The mobile app is also great for in-person meetings.
What do you dislike about the product?
Very little. Such a great tool. Simple and effective
What problems is the product solving and how is that benefiting you?
Taking accurate notes and providing continuity through the lifecycle of a deal/account
Recommendations to others considering the product:
Subscribe to their blog - it's amazing
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