User-Friendly Sales Analytics with Gong
What do you like best about the product?
I use Gong for sales meeting recordings and analyzing behavioral data on rep activities. I appreciate how Gong makes it clear where to focus our training efforts and what top-performing reps are doing. It's easy to use, and the interface is very user-friendly.
What do you dislike about the product?
ad-ons are behind vs competitors. It would be nice to do everything in one tool.
What problems is the product solving and how is that benefiting you?
Gong provides data and analytics on calling behaviors, helping us know where to train and learn what good reps are doing.
Revolutionized Account Management with Gong
What do you like best about the product?
I find Gong super helpful for tracking conversations with my contacts and staying organized. It gives visibility to my leaders and helps me keep up with everything. I really like using the follow-up email functionality all the time. The transcript feature is something I use a lot too, especially for quick success stories and case studies with certain accounts. It saves me time and helps me figure out my next steps. I also appreciate how Gong allows me to be more present during calls without scrambling to take notes, since I can rewatch calls or use the follow-up to recall specific points. Additionally, Gong stands out with its AI-generated functionality like sentiment scores, making it quite a bit better than similar tools I've used before. Overall, it's been a really good tool and it provides a lot of efficiencies and time saved.
What do you dislike about the product?
I don't think that anything has been buggy or broken. I think for the most part, it's been working really well. It's well integrated into overall systems. I know that it is not made as a tool for CSMs or anybody within an account management type role, but I think there's a huge area of opportunity for a few things to shift and pivot for it to be an ideal tool to use for somebody in my position. Basically an account manager. I think that having, like, a list of outstanding next step items for all the different accounts I'm working with across the board would be really helpful. As well as maybe sending any kind of reminders. Like, if I set in a call, like, oh, I'll reach out to you on next Friday. Then I get a notification that Friday that says, hey. A reminder. You said they'd reach out to you this person from this account. So different things like that, just kind of taking things to the next level. Things that I'm probably doing now as a human, but I would love to automate it.
What problems is the product solving and how is that benefiting you?
Gong helps me track conversations and correspondence, giving visibility to my leaders and keeping me organized. It provides transcripts for learning and kudos, allows sentiment analysis, and saves me time with follow-up emails, ensuring I never miss details and can easily manage next steps.
Super User-Friendly and Intuitive Experience
What do you like best about the product?
Very friendly and easy to use. You can type easily and find the call you want to listen in about less than 3 mins
What do you dislike about the product?
Wish I can have or create my own folders
What problems is the product solving and how is that benefiting you?
Call Coaching or Check errors and misinformation towards the conversation you have with the client
Effortless Sales Pipeline Management with Gong
What do you like best about the product?
I love the easiness of it all with Gong. It's great that Gong has the ability to upload all calls, letting me hear things well demonstrated by other reps for training purposes. I also appreciate how Gong pulls the calls from my CRM without me having to do anything. The setup was super easy.
What do you dislike about the product?
There is nothing as of yet
What problems is the product solving and how is that benefiting you?
I use Gong to manage my sales pipeline, ensuring follow-ups and improving sales calls. I love the ease of use and that it uploads calls automatically from my CRM. This feature helps with training as I can hear well-demonstrated calls by others.
Effortless Call Management and Automation
What do you like best about the product?
I love Gong's note-taking ability because it allows me to be fully present during calls without the need to take notes manually. It captures all action items and lists them for me, which is really helpful. Additionally, I find the automation of follow-ups beneficial and easy to refer back to call notes. I also appreciate how easy it was to start using Gong, even though I didn't do the setup myself.
What do you dislike about the product?
Nothing I can think of.
What problems is the product solving and how is that benefiting you?
I use Gong to record customer calls, which lets me be present without taking notes. It automates follow-ups and lets me refer back to call notes.
Marketing team has gained customer voice insights and shapes campaigns from call transcripts
What is our primary use case?
My main use case for Gong is primarily for the marketing team, though the sales team uses it for all their calls. It is beneficial for me on the marketing team because I am able to check what customers, clients, or potential customers are saying, and I can use the transcript functionality and copy that over to ChatGPT and use that in my marketing. It is a good way for me to stay informed and use insights for my marketing purposes.
I use those insights in my marketing work by taking specific examples. With one of our recent campaigns, there was an insight where customers thought that something about our partnership was really positive that we didn't know beforehand. That came up in a couple of calls, so I was able to pick up on the pattern and then I took that and used it in my marketing.
What is most valuable?
The best features Gong offers to me are the transcription, and I have noticed that it is very accurate. I am able to search through the transcription to get to different sections I want, and I am able to copy and paste the entire transcription into AI and use that to summarize, create messaging, or pick out highlights from that.
In my opinion, Gong has one of the best transcriptions. I have had experiences with various other things where AI transcription doesn't get it right, but to me, this is always spot on.
Gong has impacted my organization positively in a huge way. I know for the sales team, it is the most essential tool they use because it records every call. The leadership is able to review and give feedback. But also for me for marketing, it gives me insight. I am not on customer calls because I work in a different field than the sales team, but it gives me a way to see what customers are saying and track how everything is going.
I don't have specific numbers, but Gong's positive impact is huge. It gives me insight into what customers are saying. I am able to listen and get a sense of how everything is going, and I am able to use that in my marketing. It also saves me a ton of time because otherwise I would have to be on these calls throughout each day to get that same insight. But this allows me to pick times where I am less busy and I can review and get that same impact.
What needs improvement?
For what I use Gong for, it works perfectly.
For how long have I used the solution?
I have been using Gong for just about ten months.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Regarding Gong's scalability, I cannot really speak on it because I use it for what I use it for.
What was our ROI?
Regarding return on investment, I don't have specific numbers, but it is definitely a time saver. I am not on sales calls; I am the marketing leader. But if I was going to be, it would take a lot of my time and make me less productive. But it gives me the ability to get those same insights as if I was on the calls without being on the calls, so it saves me a ton of time, gives me that same insight, and has really helped direct and influence the marketing based on customer voice and what feedback and questions come up for the sales teams.
What other advice do I have?
My advice to others looking into using Gong is to do it and also look at it not just from a sales perspective, but from a marketing perspective. It keeps the marketing team informed, and they are able to pull insights that they wouldn't otherwise get unless they were actually on the calls themselves. I would rate my overall experience with Gong a ten out of ten.
Efficient Call Recording with Searchable Transcripts
What do you like best about the product?
I really appreciate Gong for enabling me to 'be in the moment' during customer calls by recording them and providing a transcript. I also like the ability to search transcripts to get directly to specific parts of a conversation or meeting. It's incredibly helpful with complex agendas to use keyword search and return to certain topics without listening to the entire meeting. The integration with Gainsight also works well for me. Plus, the initial setup was very easy since it was available in our internal app store.
What do you dislike about the product?
Sometimes the transcripts can be a little inaccurate with misspellings, especially with unique or uncommon names or references to acronyms. Also, when searching a transcript, I wish clicking on it would start the recording at the same time. Although this capability might already exist, the last time I tried, the video segment didn't automatically start.
What problems is the product solving and how is that benefiting you?
Gong enables me to focus during calls by recording and transcribing them. I love searching transcripts to find specific conversation parts, avoiding replaying entire meetings.
Ease of Use with Some Sales-Centric Limitations
What do you like best about the product?
I really appreciate the seamless integration Gong has with Zoom, which allows for automatic uploads of calls. This feature streamlines my workflow, making it much easier to manage recordings. I find it convenient that after setting up with a special email during the interview setup in Rally, all recordings are managed efficiently. The ease of finding specific calls and analyzing them after the fact is another significant benefit for me. Additionally, I value the snip tool that Gong offers, enabling me to pull clips from calls effectively. These clips can be shared with my team, included in presentations, or sent to support for issue resolution, which enhances collaboration and communication. Overall, Gong’s functionality greatly aids in organizing, analyzing, and sharing critical data from user interviews.
What do you dislike about the product?
I am sometimes frustrated with Gong because the calls don't get automatically labeled or sorted correctly. This requires me to go through each call individually and add them to folders to improve findability. Additionally, Gong feels very sales-centric, which doesn't align with my focus on usability and research. I wish more tools were available that catered specifically to my needs.
What problems is the product solving and how is that benefiting you?
I use Gong to analyze user interviews, easily pull clips for sharing, and address issues during calls, enhancing team communication and collaboration.
Seamless Integrations and Organized Calls Elevate Sales Workflow
What do you like best about the product?
Love Gong's integratins with SalesForce and Slack. Also its databasing and organization of calls. as in tracks and presents my engagements, conversations and deals.
What do you dislike about the product?
It has so many capabilities that sometimes its hard to find simple stuff lie my archived conversations.
What problems is the product solving and how is that benefiting you?
I need to know what my customers are talking about. Gong not only records these conversations, but it also transcribes it. Then it identifies specifics within the call and next steps. I can use Gong to know about issues and competitors that are frequently coming up (even by persona).
Account AI Makes Onboarding Effortless
What do you like best about the product?
Account AI feature - It gives me an overview of the account, especially when I'm a new joiner
What do you dislike about the product?
Sometimes it is slow to load, I've even experienced slowness with the main search bar
What problems is the product solving and how is that benefiting you?
Sales coaching, regular feedback provided by my sales leadership on improving my pitch
