Gong
Gong.ioExternal reviews
6,579 reviews
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Great UI and Flexible Account Briefs with Strong dust Integration
What do you like best about the product?
I like that it gives me the option to get briefs about accounts, and that those briefs come in different types as well. I also like the UI, the searchability, and the keywords.
it also integrates really well with dust
it also integrates really well with dust
What do you dislike about the product?
no MCP for claude yet - the forecast part sometimes acts up
What problems is the product solving and how is that benefiting you?
call histories / forecast / the visibility of my teams activity
Easy to Use, Great for Revisiting Action Items After Calls
What do you like best about the product?
I really love the ability to refer back to action items after a call!
What do you dislike about the product?
Nothing comes to mind here - it's really easy to use!
What problems is the product solving and how is that benefiting you?
I'm able to give customers my full attention because I know Gong will take notes on the key action items for me.
Easy Outreach Tracking and Account Management
What do you like best about the product?
It’s really easy to track outreach and manage accounts.
What do you dislike about the product?
It’s frustrating not being able to send emails in bulk, and I also find it difficult to amend or update flows once they’re set up.
What problems is the product solving and how is that benefiting you?
Personalised, consistent outreach.
Accurate Calling Transcription and Conversation Analysis
What do you like best about the product?
The calling feature is good and accurate. It captures transcribe, and analyze customer-facing conversations.
What do you dislike about the product?
UI feels too much stimulating and not quite simple
What problems is the product solving and how is that benefiting you?
Searchable Transcripts and AI insights help save time
Great Multilingual Support, Hard to Find Any Faults
What do you like best about the product?
It works great with all languages, big bonus
What do you dislike about the product?
I can’t say anything in particular, but it’s a pretty good tool overall.
What problems is the product solving and how is that benefiting you?
It solves our sales processes cycle and recording for future learning
Excellent Customer Interaction Analysis
What do you like best about the product?
The way it analyze customer interactions
What do you dislike about the product?
Pricing and not great support, in terms of product support
What problems is the product solving and how is that benefiting you?
Transcribing and analyzing customer interactions help us reduce understand customer in a better way and reduce churn
Actionable Sales Call Insights That Make Coaching and Deal Visibility Easier
What do you like best about the product?
Gong stands out for turning sales calls into actionable insights. It makes coaching easier, improves deal visibility, and helps teams learn from real conversations. The ability to quickly search, review, and analyze calls is especially valuable.
What do you dislike about the product?
Gong can be expensive, and its AI insights aren’t always accurate. It also has a learning curve and can feel overwhelming or overly “monitoring” for some users.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of relying on guesswork in sales by capturing and analyzing real customer conversations. It gives better visibility into deals, helps identify risks early, and makes coaching easier. This benefits me by saving time, improving decision-making, and helping the team perform more consistently.
Intuitive and Accessible Demo Recording
What do you like best about the product?
I use Gong for recording client demos and I appreciate having all the demo recordings in one place, making them easy to access and browse. It's also helpful for new joiners, as they can see the videos at any time. I like that Gong is intuitive and the UX is appealing.
What do you dislike about the product?
The interface could be a bit fasterThere is nothing I dislike about using Gong.
What problems is the product solving and how is that benefiting you?
I use Gong to keep all demo recordings in one place, making them easy to access and browse. It's also helpful for new joiners to view the videos anytime.
Gong Makes Work Easier with a User-Friendly Experience
What do you like best about the product?
Gong is user friendly and makes work easier
What do you dislike about the product?
I find with Gong it can be a bit difficult to make sure you're using all the features
What problems is the product solving and how is that benefiting you?
Gong help to analyze customer calls
Smart, Simple Insights That Are Easy to Digest
What do you like best about the product?
Easy to digest insights about nearly anything you want. Very smart tool and simple to use.
What do you dislike about the product?
possibly not all tools in Gong should be visible to all users as it becomes too heavy. I feel a bit too much tracked by the tool from all possible angles.
What problems is the product solving and how is that benefiting you?
Reviewing conversations with customers and prospects, generate follow up emails, next steps, plans to action, review my stats and KPIs
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