Gong
Gong.ioExternal reviews
6,313 reviews
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Stay focused on the conversation not note taking
What do you like best about the product?
I love that I can fully be present in conversation, without having to worry about taking notes. I also love the generate a follow-up email function -this gives me a starting point for my personalized follow-up emails.
I love that it works in multiple languages, so depending on which language I speak, it transcribes very well.
I also love that it is a great coaching tool - I can review my calls to see how I can improve, but also listen to my colleague's calls and learn from them as well. All Self-Serve!
I love that it works in multiple languages, so depending on which language I speak, it transcribes very well.
I also love that it is a great coaching tool - I can review my calls to see how I can improve, but also listen to my colleague's calls and learn from them as well. All Self-Serve!
What do you dislike about the product?
It can sometimes get the names of who is speaking incorrect, but honestly, that happens very rarely on my calls.
What problems is the product solving and how is that benefiting you?
This solves the challenge of staying fully present in conversations by capturing insights in real time, freeing me from note-taking and helping ensure I don’t miss important details. I can revisit the notes afterward and better support my customers
Great for Customer Success Manager time saving and sharing
What do you like best about the product?
Love the transcripts and AI generated notes and follow ups. It gives me the ability to focus on the customer and know that my notes are taken care of by Gong.
What do you dislike about the product?
Some of the AI follow ups and summaries are a bit boilerplate. Often need to upload the transcript into another LLM to get the responses I need.
What problems is the product solving and how is that benefiting you?
Making my time more efficient by quickly generating notes and follow ups from calls without user input. Allows for quick reference to past conversations without user error or forgetfulness.
If you want to be successful, you should have Gong!
What do you like best about the product?
The UI is extremely easy to use and navigate. The AI features are extremely helpful when analyzing an account. The call trascript is extremely accurate, when I compare it to other apps I have used in the past.
What do you dislike about the product?
Time taken to join a meeting, when added as an email invitee.
What problems is the product solving and how is that benefiting you?
- When an AE brings in new business, I can analyze the customer needs by simply asking the AI questions about the account, and it will review prior conversations to provide insights.
- Helping me transcribe my customer calls.
- Giving me extremely useable action items.
- Creating email follow ups.
- Helping me transcribe my customer calls.
- Giving me extremely useable action items.
- Creating email follow ups.
Gong helps stay organized/efficient by capturing calls, showing key insights, integrate with Hubspot
What do you like best about the product?
What I appreciate most about Gong is how it simplifies our workflows and supports strong follow-through. The automatic call recording and transcription features make it easy to stay organized, because everything’s captured and easy to refer back to. I especially like that I can quickly review key details like summaries and next steps without having to re-listen to the whole call.
The integration with HubSpot has been a big win for our team. It keeps everything connected and visible right where we’re already working, which reduces context switching. Tools like "Ask Anything" are also great as they allow us to pull insights from calls without digging through full transcripts, which saves time and makes follow-ups much more efficient.
I also have to highlight the customer support. Gong’s team has been responsive and proactive whenever we've had questions or needed guidance. The implementation was smooth, and the ongoing enablement sessions have been genuinely helpful in tailoring Gong to fit our team’s specific needs. It's clear the platform was built with the user in mind.
The integration with HubSpot has been a big win for our team. It keeps everything connected and visible right where we’re already working, which reduces context switching. Tools like "Ask Anything" are also great as they allow us to pull insights from calls without digging through full transcripts, which saves time and makes follow-ups much more efficient.
I also have to highlight the customer support. Gong’s team has been responsive and proactive whenever we've had questions or needed guidance. The implementation was smooth, and the ongoing enablement sessions have been genuinely helpful in tailoring Gong to fit our team’s specific needs. It's clear the platform was built with the user in mind.
What do you dislike about the product?
One area that could be improved is how long it takes for call analysis to complete. In some cases, waiting up to an hour for a call to fully process can interrupt the flow for reps who want to follow up quickly. Faster processing, or even partial summaries available sooner, would go a long way.
We’ve also seen occasional hiccups with the HubSpot integration. For example, not all call summaries are logged consistently, which can cause some confusion. While Gong support has been excellent at troubleshooting, more consistency would help ensure smoother day-to-day use.
We’ve also seen occasional hiccups with the HubSpot integration. For example, not all call summaries are logged consistently, which can cause some confusion. While Gong support has been excellent at troubleshooting, more consistency would help ensure smoother day-to-day use.
What problems is the product solving and how is that benefiting you?
Gong gives us better visibility into our client conversations, which has improved transparency, collaboration, and coaching across our team. Calls are automatically captured and logged, so nothing gets missed, and we can focus on the conversation instead of note-taking.
It’s also helped streamline our onboarding workflows by syncing data into HubSpot and surfacing key information like next steps and summaries. This saves time, supports better handoffs, and helps us stay aligned, which ultimately contributes to a more consistent and successful client experience.
It’s also helped streamline our onboarding workflows by syncing data into HubSpot and surfacing key information like next steps and summaries. This saves time, supports better handoffs, and helps us stay aligned, which ultimately contributes to a more consistent and successful client experience.
First impression with Gong – negotiations and implementation
What do you like best about the product?
Gong has been a game-changer in giving us actionable insights from our calls. The AI capabilities, like Ask Anything and call summaries, really stand out. It's been incredibly helpful for quickly finding key information, whether it's confirming if certain messaging was used or identifying trends across teams. I also love how Gong gives us visibility into what’s happening on calls, making it easier for managers and teams to collaborate and improve their approach. It’s not just for sales; our CSMs and product teams also see real value in the analytics.
The ease of integration with our current systems and the support from the Gong team have been excellent. Their help in implementing features like smart trackers and scorecards has been vital. We’re still in the "crawl" phase but already seeing success stories like reducing onboarding time and enhancing cross-functional communication. It’s an intuitive platform to use, and the feedback we’ve gotten from the teams who are engaging with it has been overwhelmingly positive so far.
The ease of integration with our current systems and the support from the Gong team have been excellent. Their help in implementing features like smart trackers and scorecards has been vital. We’re still in the "crawl" phase but already seeing success stories like reducing onboarding time and enhancing cross-functional communication. It’s an intuitive platform to use, and the feedback we’ve gotten from the teams who are engaging with it has been overwhelmingly positive so far.
What do you dislike about the product?
One challenge has been the license structure, especially for roles like product marketing and solutions teams who don't need to record calls but still want access to analytics. It feels like there’s a gap between the collaborator and full user roles that sometimes creates frustration. A mid-tier option would be helpful for these use cases.
It's also been a bit of a process to encourage universal adoption among the teams. Some users are hesitant to record calls or aren't fully engaging with the platform yet. That said, we’re actively working on driving adoption through training and showcasing how Gong delivers value.
It's also been a bit of a process to encourage universal adoption among the teams. Some users are hesitant to record calls or aren't fully engaging with the platform yet. That said, we’re actively working on driving adoption through training and showcasing how Gong delivers value.
What problems is the product solving and how is that benefiting you?
Gong is helping us improve call visibility, accelerate onboarding, and identify actionable insights across teams. It’s been invaluable for tracking key metrics like cross-sell opportunities and ensuring consistent messaging during calls. The AI-powered summaries and search features save hours of manual effort, enabling teams to focus on higher-value activities. It’s also driving alignment between sales, CSMs, and product teams by highlighting trends and areas for improvement, ultimately helping us boost productivity and collaboration across the company.
Effortless Note-Taking and Call Management with Gong
What do you like best about the product?
I absolutely love Gong's ability to effortlessly create notes and high-level talking points from calls. Its searchable transcript feature is a massive time-saver, enabling me to swiftly find specific parts of a discussion without guesswork. The platform's ease of use, from setup to daily operations, makes it incredibly accessible, even for new hires. Sharing call snippets externally with customers is a valuable feature, empowering them to reference discussions independently, again saving me so much time. Additionally, the insights into conversation dynamics, such as talk time and response rates, keep me accountable and enhance customer interactions.
What do you dislike about the product?
I find the transcript feature sometimes lacks the full context needed for a thorough understanding. When asking questions of the transcript, it often returns a direct answer without the surrounding conversational nuances. This limitation means I might miss out on understanding the complete sentiment or detailed feedback from customers, requiring me to review the entire conversation manually, which is time-consuming.
What problems is the product solving and how is that benefiting you?
I use Gong to automatically generate call notes and highlights, saving me significant time on call reviews. The searchable transcripts allow me to quickly access specific parts of calls, streamlining my workflow from hours to minutes.
Good experience with meeting recording software
What do you like best about the product?
Easy integration with Zoom. Good quality recordings. Fairly accurate meeting summaries provided by AI.
What do you dislike about the product?
Sometimes the AI gets confused about the stage of the customer cycle and treats all feedback as equal.
What problems is the product solving and how is that benefiting you?
Gong does a good job of seamlessly providing recordings and summaries of Zoom meetings. Saves a ton of time with meeting notes and ensures accuracy. It's also useful for sharing call snippets with other team members to aid in collaboration.
Strong tool for the on the go rep
What do you like best about the product?
It not only takes my meeting notes but can do it in my language as well. Business insight and pipeline control is brilliant
What do you dislike about the product?
integrations with meeting booking links but a manual email address can be used
What problems is the product solving and how is that benefiting you?
keeping notes while I sell
Gong is a necessity to have as a part of your Sales Tools Tech Stack
What do you like best about the product?
We have Conversational Intelligence and are adding Engage and Forecast soon. The implementation team has been by far the best I've ever worked with. Also, the ease of use for our sales reps will be key when using all of these functionalities to save time, be more strategic and close deals faster with the help of Gong.
What do you dislike about the product?
We are leaving Salesloft and I wish Gong had a more robust and user-friendly reporting system like Salesloft has. Other that that, we are very pleased.
What problems is the product solving and how is that benefiting you?
Gong helps our Sales team in so many ways. The AI is the huge piece on so many levels as we strategize for campaigns, deals, the 'why' we lost or won a deals. AI Briefs have been wonderful! I can't imagine life without Gong in our company.
Gong Makes Note Taking and Call Tracking Easy
What do you like best about the product?
I can rely on it for my notes and follow up tasks from my meetings.
What do you dislike about the product?
I don't have any dislikes at the moment.
What problems is the product solving and how is that benefiting you?
Helps me speed up my note taking and call tracking.
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