Gong
Gong.ioExternal reviews
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Excellent software! We swear by it as a training tool and it has helped the team improve greatly
What do you like best about the product?
Being able to go back and have manager/agent both comment their thoughts on the particular call as well as the ability to listen to other team members calls for coaching and personal training purposes. Being able to add scoresheets is just a phenomenal feature
What do you dislike about the product?
Very few negative things to say. A few times it missed recording calls added to my calendar but I do not believe that was caused by Gong. Excellent software on the whole. Very feature heavy so takes a bit of time to really learn to use the software to it's full potential but there are a wealth of training tools and in my eyes, having too much functionality is not a bad issue to have.
What problems is the product solving and how is that benefiting you?
Better understanding where the team strengths/weaknesses are, excellent for immediate feedback and constant coaching as immediately after the call, both I and the manager are able to swap ideas for improvement and immediately apply them to the next call. This is whether we have a scheduled 1-1 that day or either employee is working remote. It has been very nice to be able to apply this software lightly initially to get a gauge of mine and the teams skill level, and then lean into it heavily for daily coaching and constant feedback.
Recommendations to others considering the product:
It is an excellent service. Our sales management swears by it and it has helped myself grow as an employee. Facilitated training and oversight on the teams progress/abilities
Gong allows me to review, listen, correct & become better.
What do you like best about the product?
The thing that is most helpful is being able to find calls that either I had or my direct colleagues had to either review context, gain an understanding that I didn't have before, or learn new tips/tricks.
What do you dislike about the product?
I wish the calls populated quicker and I wish the transcript was a bit better.
What problems is the product solving and how is that benefiting you?
I'm able to review myself and compare to my peers. I've realized what my filler words are, where I can be stronger and where I can allow my clients to talk more.
Recommendations to others considering the product:
Compare yourself to peers, learn from peers, learn from yourself and use their tools to become an overall better sales person.
An excellent coaching tool for cross-functional teams
What do you like best about the product?
Sharing detailed coaching methods across our business. We have sales and account management teams that need to learn from each other, and rotating members into different teams is much smoother with Gong.
What do you dislike about the product?
The mobile app should have some better features here and there.
What problems is the product solving and how is that benefiting you?
Cross functional team training.
Best way to self-coach
What do you like best about the product?
Simple to use, but robust feature set. The app is perfect for reviewing calls during my commute
What do you dislike about the product?
The transcriptions aren't 100%, but close enough that you can find the part of the conversation you're looking for without too much trouble.
What problems is the product solving and how is that benefiting you?
Demo's are no longer happening in a black hole. You can't improve on things that you have no record of.
Gong! The Best!
What do you like best about the product?
The easy to use recording feature to crcle back and review calls for notes
What do you dislike about the product?
The delay in the voice joining my calls.
What problems is the product solving and how is that benefiting you?
It just helps me get new notes that i may have missed while i've been live chatting with a prospect
Recommendations to others considering the product:
Do it!
Way more under the hood than I realized
What do you like best about the product?
Aside from being a consistent and easy to use recording tool, the analytics and insights that can be gained from Gong's reporting are amazing. It has helped me stay organized and follow through on commitments made during calls that otherwise may be overlooked.
What do you dislike about the product?
I haven't found anything yet that I specifically "dislike."
What problems is the product solving and how is that benefiting you?
We have a high volume of client calls and, because of this, things can get lost in the shuffle occasionally. Gong gives our team an easy way to make sure we're following through and listening to our customers.
Very intuitive, intelligent way to coach your sales team
What do you like best about the product?
Gong analyzes the conversation initially for you to help get to the key parts of the call quickly.
What do you dislike about the product?
Searching for calls is kind of clunky and the main menus are a little confusing.
What problems is the product solving and how is that benefiting you?
Helping sales reps ask the right open-ended questions that encourage the prospect to speak more and explore their challenges in greater detail.
A very robust tool to monitor Best Practices and find your key contributors
What do you like best about the product?
I love the innovation as of late. The new BEAT tool when fully integrated helps track the sales process in your team and helps with a detailed breakdown of where they went right (and potentially wrong).
The call log is very organized and a good tool to track weekly, monthly, and daily performance to track key indicators.
It also catalogs what your reps are actually saying on the calls, and uses tags such as "Use Case" in order for your to understanding the meat of a call.
The integrations into Salesforce are very easy unlike other tools and the CSM support (shoutout to Michael Llama) has been quick and to the point. He has gotten me the documentation I needed when I need it.
The call log is very organized and a good tool to track weekly, monthly, and daily performance to track key indicators.
It also catalogs what your reps are actually saying on the calls, and uses tags such as "Use Case" in order for your to understanding the meat of a call.
The integrations into Salesforce are very easy unlike other tools and the CSM support (shoutout to Michael Llama) has been quick and to the point. He has gotten me the documentation I needed when I need it.
What do you dislike about the product?
I believe the script option can use a little more work. That can be used to better document coaching in files for HR regarding PIPs etc.
While I like the reporting features as it stands, having more options to chop it would be a welcomed addition.
I may also not know this is possible, but it would be great to integrate those reports on a dashboard in SFDC rather than having to use both tools for a complete Dash experience.
While I like the reporting features as it stands, having more options to chop it would be a welcomed addition.
I may also not know this is possible, but it would be great to integrate those reports on a dashboard in SFDC rather than having to use both tools for a complete Dash experience.
What problems is the product solving and how is that benefiting you?
We are discovering why the best reps are exactly that and able to show those that need improvement how to do it and validate that understanding.
As a small start up, we are always doing more work than what is in our description, and a tool like Gong solves the problem of sitting in on calls to ensure best practices are being implemented according to the Sales leader's calendars, not the other way around.
As a small start up, we are always doing more work than what is in our description, and a tool like Gong solves the problem of sitting in on calls to ensure best practices are being implemented according to the Sales leader's calendars, not the other way around.
Recommendations to others considering the product:
If one of your opportunities is creating more time, a tool like Gong consolidates the phone aspect of training into one piece of software and allows you to coach on your time without the risk of it overwhelming you.
Gong Analytics to highlight partnership success!
What do you like best about the product?
I like Gong to be able to dive into the words section, and surface which calls in Closed Won were influenced by our partners.
What do you dislike about the product?
There's nothing that comes top of mind that I dislike about Gong.
What problems is the product solving and how is that benefiting you?
Considering our team has a start-up partnership program, it's hard to surface the wins we have. Like I mentioned previously, being able to dive into the words section and filter in our partners names within the closed won calls has been beneficial in reporting to upper management. Example: overtime you can see the increase of our partners names in calls (14% - 45%) over the course of 3 months. This proves enablement is working, and what areas we need to continue to enable in.
Great experience
What do you like best about the product?
always recording, review call from me and my team, analice difficult cases and escalations, know more about the bussiness
What do you dislike about the product?
I would like to automatically log gong call in salesforce
What problems is the product solving and how is that benefiting you?
Know more about my team, analize calls and think what could we do different in that call, review important internal meetings
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