Gong
Gong.ioExternal reviews
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Verbit Employee Review of Gong.
What do you like best about the product?
Call Recordings, Transcript, ability to notate, breakdown of call into categories, and the ability to SHARE with customers immediately following our Meetings.
What do you dislike about the product?
Time from Meeting End to the Gong Recording being available. The Recording LINK to share with Customers EXPIRES after a certain number of Days.
What problems is the product solving and how is that benefiting you?
Meeting Information Review (If I've missed something/Forgotten something mentioned during fact-finding within a Meeting, I can easily find within either the video or transcript), Meeting Recaps (Ability to Send my Meeting's Recording is ideal for Clients who have been demo'd), and SELF-IMPROVEMENT for Sales Pitch, with the ability to comment on areas I should have pushed more/done something differently.
Recommendations to others considering the product:
Great for Sales Professionals trying to improve their pitch, and for Sales Dept. Heads/Managers to provide more effective, immediate feedback for improvements/things they did well in a much more simplified, centralized way.
Reliable call review
What do you like best about the product?
Searchable calls with transcripts. Highlights with topics.
What do you dislike about the product?
Transcript is off and speakers identities are flipped.
What problems is the product solving and how is that benefiting you?
Developing new business with gong since clients want to hear how a typical sales call goes.
Great service. But not as great as SalesLoft
What do you like best about the product?
Great way to conduct meetings and have all notes recorded. Allows you to focus on listening to the prospect
What do you dislike about the product?
No 1 sided call recording. you dont get alerted when someone doesnt agree to being recorded. So you think you dont need to take notes, the call ends up not being recorded, and then youre stuck with no call notes and no recording from gong.
What problems is the product solving and how is that benefiting you?
Calls are now being recorded eliminating the need for manual notes. you can then share the recording with prospects/clients afterwards.
Great to recap already held meetings
What do you like best about the product?
That it shows you what subjects were talked about at the bottom of the screen so you can jump easily to certain sections. I also like that its color coded so you can easily see what parts people were discussing.
What do you dislike about the product?
Having to alert everyone that there will be a recording which can turn people off. Sometimes the recording can be a bit choppy
What problems is the product solving and how is that benefiting you?
Recap subjects that I might have missed on the original call. Also, I can listen to see where I mumble or say "uhh" and it helps me sharpen my selling skills.
Recommendations to others considering the product:
Definitely give it a try!
Gong experience for AMs
What do you like best about the product?
It is nice to be able to rewatch calls and see breakdowns of topics.
What do you dislike about the product?
It sometimes sends to many notifications and hard to control.
What problems is the product solving and how is that benefiting you?
Learning how to be a better sales person.
Recommendations to others considering the product:
If you are looking for more insights into your sales calls.
Gong is great for improving your pitch!
What do you like best about the product?
I like the fact that I can see how much of the conversation was spent with me talking vs the prospect. This has helped me to focus on talking less and asking the right questions to create opportunities to listen more!
What do you dislike about the product?
There is an email for every single call! Sometimes this can clog up your inbox, however, you can always add a filter to divert to a separate folder.
What problems is the product solving and how is that benefiting you?
I have been able to focus on asking more open-ended discovery questions, which has led to more fruitful conversations with prospects, better engagement and ultimately higher conversion.
Gong is a game changer!
What do you like best about the product?
Being able to search for keywords over multiple conversations. It's so helpful when trying to pinpoint a specific detail of sales call that needs to be reviewed.
What do you dislike about the product?
The new layout has a learning curve. It's taken a lot longer to get used to than anticipated.
What problems is the product solving and how is that benefiting you?
As an Account Manager, Gong allows me to review calls had with a client by the previous sales reps. Even more than that it allows me to search for keywords which has been especially helpful in contract disputes.
Recommendations to others considering the product:
Don't hesitate. Its a game-changer for every role in our sales department.
gong makes it easy to train other members of the team
What do you like best about the product?
I like the ease of use and sharing capabilities with other team members. It makes it simple to train and learn from other employees especially during the onboarding process. I also like that it happens automatically and I don't have to upload anything. I also like that you can comment on calls to provide feedback.
What do you dislike about the product?
I wish it was a little more organized. I am often overwhelmed with the how much information is available.
What problems is the product solving and how is that benefiting you?
It is easy to train new employees as well as leave feedback for them.
Recommendations to others considering the product:
Gong is awesome for training and onboarding new employees.
Gong Review
What do you like best about the product?
As a new sales rep ramping, this gives me a chance to break down what successful reps are doing.
What do you dislike about the product?
I believe the tool is really powerful but without full adoption, it is hard to get the most out of it.
What problems is the product solving and how is that benefiting you?
Ramping up new reps as well as getting feedbacks.
Important tool to get my job done correctly, without missing a beat!
What do you like best about the product?
Most helpful about Gong is all the alerts and reporting tools.
What do you dislike about the product?
Listening to my high pitched voice, over and over again.
What problems is the product solving and how is that benefiting you?
I have become a better listener, stopped using Huh after every sentence. It makes me realize how important speech is in all my conversations.
Recommendations to others considering the product:
The potential of your sales calls and what works will increase, as your sales team's quality of calls is acknowledged through Gong. Gong is a tool that provides a baseline for learning how to become a good salesperson. Gong will allow you to listen and guide your team appropriately for future success. Gong is great. All sales organizations should utilize a platform like Gong because it will allow them to get insight on what works and what doesn't for their pitch, demo structures, utilization of words and much more. All of the organization is utilizing Gong, our marketing team understands what's working and where all our leads are coming through by a quick search via Gong.
Gong is utilized even on our KPIs, how many calls we listen to, what to expect after an SDR book a meeting, what persona we are a good fit for, industries that we are a good fit for.
Gong also has an educational side, that our Sales Department makes us listen to and learn about sales and what a good call looks like. Based on so much continuous research and product feedback Gong has become a tool that we can't stay without. Their reporting is also on point as far as putting together KPIs for team metrics based on reports that we run.
We love Gong and hoping to utilize all of its capabilities and more this year.
Gong's reporting is great.
Gong is utilized even on our KPIs, how many calls we listen to, what to expect after an SDR book a meeting, what persona we are a good fit for, industries that we are a good fit for.
Gong also has an educational side, that our Sales Department makes us listen to and learn about sales and what a good call looks like. Based on so much continuous research and product feedback Gong has become a tool that we can't stay without. Their reporting is also on point as far as putting together KPIs for team metrics based on reports that we run.
We love Gong and hoping to utilize all of its capabilities and more this year.
Gong's reporting is great.
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