Gong
Gong.ioExternal reviews
6,572 reviews
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Good for training
What do you like best about the product?
That you can join live calls without being noticed, makes it nice when shadowing for training. Great to go back and listen to, as well
What do you dislike about the product?
little lag in things being live when trying to listen in. doesn't cover internal calls
What problems is the product solving and how is that benefiting you?
help training and be able to go back and review calls
Gong is extremely helpful!
What do you like best about the product?
I love how with Gong, I can now go back into calls with prospects and be able to dissect crucial information that I may have missed. It is also super helpful improving your own skills when it comes to discovery calls.
What do you dislike about the product?
No real downsides! Everything Gong provides is useful in some way.
What problems is the product solving and how is that benefiting you?
This seems like a repetitive question. Refer to "What do you like best" section.
Very effective tool
What do you like best about the product?
Call recording, easy to share knowledge.
What do you dislike about the product?
I can't name any downsides, I love it!!!
What problems is the product solving and how is that benefiting you?
Excellent for coaching and feedback. Great tool to share snippets of conversations across customer facing teams. I've personally been able to provide more thoughtful follow up since I can go back and listen to calls and pick up details I may have missed.
Gong is a great weapon for better alignment between sales and marketing
What do you like best about the product?
Gong has been one of the best additions to the tech stack at Alpha. We are able to understand how well the client-facing teams are able to articulate Alpha positioning and key differentiators by listening to calls. It's a great way for marketing to be able to tweak messaging, in near real-time.
What do you dislike about the product?
I would hope that Gong would invest in its transcription offering, as often the transcripts are full of wrong or garbled words, making them less valuable than they could be.
What problems is the product solving and how is that benefiting you?
Improving marketing messaging
Understanding why high performers are doing better
Seeing the frequency of questions asked by prospects and customers
Understanding why high performers are doing better
Seeing the frequency of questions asked by prospects and customers
Increased my ramp up
What do you like best about the product?
how easy it is to build libraries and have reps self assess
What do you dislike about the product?
A technical issue I will not disclose here.
What problems is the product solving and how is that benefiting you?
remping up new hires, making hires stronger
User experience
What do you like best about the product?
The fact the you have a lot of data insights into your conversations like interactivity and talk time percentage.
What do you dislike about the product?
The categories on the bottom aren’t always accurate about talk subject.
What problems is the product solving and how is that benefiting you?
Reviewing calls after they are uploading to find areas of improvements
Great for reviewing calls!
What do you like best about the product?
Love the stats and trends that gong gives insight too and that you're able to give coaching feedback at exact moments in the call.
What do you dislike about the product?
I wish calls were uploaded sooner after the call ended.
What problems is the product solving and how is that benefiting you?
I've found talk time ratio to be super helpful and to coach my SDRs on listening more and getting prospects to talk more.
Recommendations to others considering the product:
nope
Account executive
What do you like best about the product?
recording, talk time recomendations, how it breaks down the call
What do you dislike about the product?
the voice to text transcript isnt great, recording warning
What problems is the product solving and how is that benefiting you?
I talk too much like every other sales person.
Met and exceeded expectations
What do you like best about the product?
It features a straightforward interface and setup.
What do you dislike about the product?
Some features and settings aren't immediately apparent and take some getting used to, especially when helping a new employee get acclimated to a workflow utilizing it
What problems is the product solving and how is that benefiting you?
Our teams were able to review performance much more effectively and thus communicate better in general now
Gong is a lifesaver!
What do you like best about the product?
How the program analyzes the call, produces a transcript, AND gives you action items. Gong is like my personal secretary!
What do you dislike about the product?
Some times I wish that it would recommend certain calls for me to review based on what it analyzed or length of the call.
What problems is the product solving and how is that benefiting you?
As a part of my development and growth, I have utilized this tool to the fullest. Sharing my calls with my manager to review produces wonderful, quick results.
Recommendations to others considering the product:
Get it!
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