Gong
Gong.ioExternal reviews
6,572 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great call analytics
What do you like best about the product?
I love the data-driven metrics that allow me to become better on my sales calls. You can also use it to track what was talked about and said in conversations, such as "call me back in December", so that those "reach out at a certain time" calls aren't lost in the thousands of calls you make. It is very easy to search across your own calls, and your companies, and to receive sales-coaching feedback from my managers. You can also compare yourself against your team on a variety of statistics, and the platform makes it very easy for your managers and coworkers to comment on your calls, with timestamps, so you can see where the call was made or broken. You can also integrate it into major sales platforms like Outreach or Dialpad to make uploading easier.
What do you dislike about the product?
Nothing sticks out, but sometimes the calls can take a little while to upload, but that is very nitpicky. The product is very complete and does exactly what you would expect a quality call-recording and sales-coaching tool to do.
What problems is the product solving and how is that benefiting you?
I have improved many facets of my coldcalling, like my introduction and talk ratio. Gong also releases a large amount of content geared towards bettering cold-calling. I've been able to receive direct coaching from a variety of people across the organization.
Recommendations to others considering the product:
It does exactly what you would want it to do, driving sales-coaching with data and doing a great job recording and analyzing and transcribing calls.
Gong Review
What do you like best about the product?
The ease of using the platform. I really like how Gong automatically records sales meetings and it's easy to go back to review notes. It's also great for collaborating the team members.
What do you dislike about the product?
The search functionality is messy sometimes. It's hard to find certain calls and the organization could be slightly improved.
What problems is the product solving and how is that benefiting you?
Using Gong for sales coaching and advancing new business sales through the process. There are many deals that take months of work, with dozens of meetings and multiple stakeholders where it's easy to forget certain conversations. It's very beneficial to go back to initial calls with prospects and use that information to close deals later in the process.
Recommendations to others considering the product:
Obviously the set up and integration is key from the beginning to ensure ease of use inside the organization. Making it easy for sales reps and managers to utilize this is very important for adoption and continued use. The team has to commit to utilizing this for every call. I would also recommend a method to the madness when it comes to organizing all the calls. With sales teams of 50 or more, the Gong library will quickly get overloaded with all calls so utilizing all the search tools and organization is very important.
Really awesome for customer support
What do you like best about the product?
I enjoy the fact Gong notifies you when the last member has joined (this meeting is being recorded by Gong). I also really enjoy the transcripts
What do you dislike about the product?
As much as I enjoy the transcripts, some of the AI functions of catching words is a little off. If you need to pull a quote - and it did not capture correctly - there is more work to do still.
What problems is the product solving and how is that benefiting you?
Being able to review calls if I was unable to fully capture notes. Share meetings with coworkers. Access meetings whenever in the event data needs to be pulled
good tool for any client facing roles
What do you like best about the product?
the ability to play back calls at faster speeds and jump to next caller
What do you dislike about the product?
transcript is often off, analysis isn't that useful because it seems to be off sometimes as well. Sometimes Gong can't differentiate caller and my voice.
What problems is the product solving and how is that benefiting you?
best used to take notes after a call and get feedback on it
Greatest Sales and Development Tool
What do you like best about the product?
Reviewing talk:listen ration, being able to search dynamically as well as use it for coaching and development.
What do you dislike about the product?
The auto-log out when timing expires. Sometimes, I'm working on various items and it logs me out. I tried changing the settings and have not been able to fix it. When I do log back in, it does not bring me back to where I was in the audio clip.
What problems is the product solving and how is that benefiting you?
Training and Development, sharing best practices and 1:1 review.
Great SaaS.
What do you like best about the product?
Quality of recordings and ease of use and share
What do you dislike about the product?
I don't really like the transcript feature as it has many mistakes
What problems is the product solving and how is that benefiting you?
Sharing calls with partners.
Listening to demos and improving services
Listening to demos and improving services
Developmental Call Recording
What do you like best about the product?
My favorite part about the system is that analytics that are provided after a call. Providing the breakdown between different talking points, ratios of talk times and suggestions based on those different metrics. It has really helped me become conscious of that way I talk to prospects and how I can continue to develop to get better.
What do you dislike about the product?
Sometimes the idea of call recording puts outside prospect on edge and they don't share as much. Thats not a direct issue with the product, but there is a stigma that exists with being recorded at the moment.
What problems is the product solving and how is that benefiting you?
My ability to share and analyze calls has up-leveled my pitch game 10 fold. I can quickly share a call with a colleague or manager to get immediate feedback on, or I can analyze my own call to get an understanding of what I can improve on and what I did well.
My first reaction was that 'this is big brother' and after a weeks worth of use, I realized this was a valuable development tool.
My first reaction was that 'this is big brother' and after a weeks worth of use, I realized this was a valuable development tool.
Recommendations to others considering the product:
Necessary sales coaching tool, that makes an immediate impact.
Best thing we added to our Sales Stack
What do you like best about the product?
being able to listen in real-time, being able to leave comments and being able to build a database of calls for new hires. This has cut ramp time with onboarding.
What do you dislike about the product?
I don't use it enough. Need more time..
What problems is the product solving and how is that benefiting you?
That talk ration is beyond important-we went to work on this as a team. Being able to coach in realtime and having the flexibility to listen to calls on the go.
I love Gong!
What do you like best about the product?
Being a sales leader, having insight into what your reps are saying on calls without having to be there live is invaluable. Using this tool as a coaching platform is amazing!
What do you dislike about the product?
I wish there was a salesforce integration!
What problems is the product solving and how is that benefiting you?
Solving problems surrounding consistency on process and how reps are running calls. I’ve realized that even I have filler words :)
Recommendations to others considering the product:
Get it!
Full scale analysis has shortened my sales cycle after a few months of use.
What do you like best about the product?
Being able to analyze the conversation and compare it to how customers act when they're motivated to buy. Additionally, the follow up questions. It allows me to focus on the conversation instead of transcribing while trying to listen on what they need in a follow up. I also love that we can easily share a copy of the recording that is easy to use on the client side.
What do you dislike about the product?
A longer period to keep you logged in. It's frustrating to log in every time while I'm working across different platforms, and having to log in again.
What problems is the product solving and how is that benefiting you?
Understanding clients' conversations and honing in on what's most important to them. Understanding the value of interactiveness has been super helpful in shortening the sales cycle and improving productivity by having less meetings. Additionally the amount of data given once the call is recorded allows us to quickly take stock of follow ups, and run a more organized sales cycle.
Recommendations to others considering the product:
Higly valuable for any sales organization. The data you need to truly understand your client base, and how to formulate future successful meetings in your vertical.
showing 5,041 - 5,050