Gong
Gong.ioExternal reviews
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BDR - sales
What do you like best about the product?
Transcripts and coaching on calls helps with notes and development
What do you dislike about the product?
The transcripts aren't always too accurate and the search functionality for calls is clunky
What problems is the product solving and how is that benefiting you?
Its helping a lot with notes after call because you can go back without re listening
Good Product
What do you like best about the product?
I like being able to share Gong with others
What do you dislike about the product?
Having to wait an hour for it to upload to Gong
What problems is the product solving and how is that benefiting you?
Being able to share with others allows us to solve problems as a group
Review
What do you like best about the product?
I think that it's cool that you can see all the analytics and that Gong is able to actually give you feedback and things to work on specific to the calls it records
What do you dislike about the product?
I don't like that the bugs sometimes make it hard to receive feedback
What problems is the product solving and how is that benefiting you?
It just helps me realize ways that I can improve my calls in the future which is super beneficial
Recommendations to others considering the product:
Take into consideration that there are a lot of helpful tools that you are able to use to best analyze the call and use for coaching. I think that it is super beneficial to use, especially to companies who are looking to boost customer service as well as see how the calls are handled.
Never wonder how your doing again
What do you like best about the product?
I love how you I search Key words to find patterns in my pitch, or locate parts of my pitch easier. It also helps when I'm trying coach other reps on how to improve
What do you dislike about the product?
There is not much that I don't like about gong, it's great.
What problems is the product solving and how is that benefiting you?
I notice patterns I have that I want to improve on.
Recommendations to others considering the product:
Do it, Gong provides all the tools you need to coach your employees and improve your sales team.
A sales manager's view of Gong
What do you like best about the product?
The ability to shadow all calls around a busy schedule, and the ability to tag moments in a call as points for coaching
What do you dislike about the product?
I do wish the transcripts were a bit more clear, and I would like Gong to pick up when we're running a demo (which includes voice over) and not include that as talking time by our reps. It skews the insights that it gives us.
What problems is the product solving and how is that benefiting you?
The ability to manage a large team while maintaining the coaching requirements by listening into calls. The ability to mine calls by key word to analyze industry trends and what our customers are saying about them.
Gong power user
What do you like best about the product?
Reviewing calls from other offices to hear different messaging and success stories.
What do you dislike about the product?
The search functionality for finding recorded calls
What problems is the product solving and how is that benefiting you?
Finding a singular message across sales and marketing
Recommendations to others considering the product:
Leverage their customer service if you hit a snag. Their response time is great!
Overall great services, very useful for training
What do you like best about the product?
ability to go from one speaker to the next, see topics of discussion through the call
What do you dislike about the product?
The transcribing tool is not very good..
What problems is the product solving and how is that benefiting you?
Training, watching myself, my gestures, my ability to interact with conversees, etc.
Recommendations to others considering the product:
Extremely useful for sales training and for call recap and follow up - makes it easier to concentrate on calls and relisten after
I really love Gong and using it to get call feedback from my team
What do you like best about the product?
I like how I can tag my manager and coworkers to receive more feedback on specific parts of the call. I also really like that Gong transcribes my call. I like that you can see who is talking at what times and who is talking the most. I also like how Gong sends you an email reminding you of the action items that were mentioned on the call so you don't forget something that you said you would do. I also like how Gong uses machine learning to pick up on trends in the call. Gong has been great for internal reporting purposes.
What do you dislike about the product?
I wish I could export the call to an audio file. I don't like how the sharing link expires. I know you can extend this but I feel like it should never expire for other people in the company. I also wish it was less money. My company is decently large and is having trouble finding the budget for our entire sales and services teams.
What problems is the product solving and how is that benefiting you?
A lot of reporting in terms of common calls or topics covered. It has also made me away of my crutch words and how to organize my calls better. It has also allowed me to stop taking as many notes because I know that Gong is recording what my next steps are
Recommendations to others considering the product:
If your team actively reviews calls and wants to improve success efficiency Gong is right for you!
Best tool ever!
What do you like best about the product?
listening to my calls and gathering better notes to follow-up with my prospects and customers.
What do you dislike about the product?
the call recording sound that comes on during the beginning is annoying
What problems is the product solving and how is that benefiting you?
better notes = better value to my customers
Great tool for quickly finding key themes in our sales pipeline
What do you like best about the product?
Search & filtering on recorded sales calls
What do you dislike about the product?
Hard to fully dial in custom filters to get results we need.
What problems is the product solving and how is that benefiting you?
We need more visibility into trends within our pipeline, so we use Gong to record our sales calls & our product marketing team reviews those calls each week. We consolidate trends & present them to the field & leadership teams.
Lots of benefits - being more in touch with prospect needs, hearing unfiltered "what I want to achieve" statements, checking to see if messaging is resonating, knowing what product features we should put in our roadmap.
Lots of benefits - being more in touch with prospect needs, hearing unfiltered "what I want to achieve" statements, checking to see if messaging is resonating, knowing what product features we should put in our roadmap.
Recommendations to others considering the product:
Lean on their Customer Success team, they have lots of great ideas.
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