Gong
Gong.ioExternal reviews
6,572 reviews
from
and
External reviews are not included in the AWS star rating for the product.
My experience with gong has been amazing. What a sophisticated tool this is!
What do you like best about the product?
I like how clear and precise Gong is, both the recording and the transcripts.
What do you dislike about the product?
I honestly love everything about it but if I had to pick one thing it would be the wait time to process the recordings.
What problems is the product solving and how is that benefiting you?
Gong is huge in my business, I work in retention and I can pull calls and see if people are lying to get free stuff.
Recommendations to others considering the product:
I highly recommend this very sophisticated tool as a resource to record calls and use these calls for coaching, legal purposes and just to reference back before sales calls.
Chronogolf - Gong Review
What do you like best about the product?
I like the feedback the system gives in regards to time spent talking, listening, etc.
What do you dislike about the product?
I dislike the fact that it is not specifically tailored for our industry. However this is understandable, the program is 95% relevant so can't really complain.
What problems is the product solving and how is that benefiting you?
None so far. Will keep you posted!
Amazing way to capture a call, and transcribe nearly perfect notes!
What do you like best about the product?
I absolutely love the Call Notes, being able to go back and find a certain word or phrase is so helpful. The days of typing notes during a call and having my lead hear my keyboard clicks are over! Also that my team can go in and listen to my calls prior to their own has been so beneficial to our company.
What do you dislike about the product?
The ONLY thing I dislike is the disclaimer in the beginning of the call. It can be a little awkward when you are mid "Hello" and the voice starts saying "This is a recorded call...."
What problems is the product solving and how is that benefiting you?
Gong has impacted my work by allowing my supervisors to listen to my calls and give me exceptional feedback and that they can help me with follow up by listening to the exact questions asked instead of my interpretation from my note-taking.
Recommendations to others considering the product:
I highly recommend Gong to any sales or product team. Being able to record calls and notes for new prospects, customer interviews, and more is priceless.
I have used Gong as an SDR and an AE at Aircall.
What do you like best about the product?
All of my calls through Aircall and demos through Zoom push over to Gong automatically- this makes it really easy to review my own calls and to get feedback from my managers.
What do you dislike about the product?
Overall, it is a very intuitive and easy to use system! No major dislikes
What problems is the product solving and how is that benefiting you?
I can more effectively analyze my calls to get better quicker and to better manager my pipeline.
Gong adimn
What do you like best about the product?
Interface. Fast, reliable and intuitive.
What do you dislike about the product?
Unable to use ANI/DNIS as a data key for queries.
What problems is the product solving and how is that benefiting you?
Advanced speech recognition and call recordings pull.
Recommendations to others considering the product:
No further recommendations.
Easy to use call recorder and transcriber
What do you like best about the product?
It's easy! I don't have to do anything outside of my normal workflow to have my calls recorded and transcribed. It's also very simple and straightforward to share recorded calls both with customers external to my organization, and with internal folks who need to be in the know.
What do you dislike about the product?
The transcriptions are sometimes off. I did have issues with the recorder automatically joining some meetings, but I think that was due to an admin error on our side.
What problems is the product solving and how is that benefiting you?
I am not in sales, so I don't use the coaching features, but it is a great tool for recording and distributing implementation calls to customers. I also use it as a method to share calls with internal team members for training purposes.
Recommendations to others considering the product:
If you're planning on using the transcription feature, make sure to test it out with multiple people for accuracy. Sometimes it has issues with accents.
Incredible Software
What do you like best about the product?
Gong is a great tool to improve meeting efficiency and visibility for leadership.
What do you dislike about the product?
Transcription isn't always 100% accurate.
What problems is the product solving and how is that benefiting you?
We are capturing all action items discussed in our meetings without having to spend time listening to the entire recording.
Gong is a great way to help sales professionals' development
What do you like best about the product?
Gong does the hard work for you, dissecting calls using AI and quickly highlighting the most important parts of the call. Managers can spend less time reviewing calls with tools like trackers and topics.
What do you dislike about the product?
Nothing is better than actually sitting in calls and listening to the whole sales process, but gong allows managers to scale their time
What problems is the product solving and how is that benefiting you?
Before Gong we didn't have a scalable way to track sales reps' performance against our training objectives
Gong has helped me grow!
What do you like best about the product?
After each call I have I like the reassurance that if I missed anything from a meeting I can look back and review it.
What do you dislike about the product?
Pretty good things from gong only, happy customer.
What problems is the product solving and how is that benefiting you?
I can go back to my conversation and annalize my calls and responses to improve my talk track in calls or meetings.
Recommendations to others considering the product:
If you want a tool that helps you grow, this one is the one for you!
Gong - essential tool for software companies
What do you like best about the product?
Gong is a easy to use, powerful tool to review conference calls with customers, partners and employees. The identification of topics to easily find critical information is essential to save time and increase productivity.
What do you dislike about the product?
It would be nice to add the chat to the service, that would be a great improvement.
What problems is the product solving and how is that benefiting you?
Problems vary - 1. account review / confirmation of key topics discussed, commitments, or other statements of reference. 2. When transitioning business from one employee to another, using gong allows us to ensure nothing is lost in translation. 3. Call recordings are very important to ensure people don't change their mind, keeps everyone on the same page and documented.
Recommendations to others considering the product:
Highly recommended, business would suffer without it.
showing 5,091 - 5,100