Gong
Gong.ioExternal reviews
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Gong makes everything easier, with a few catches
What do you like best about the product?
Love the ease of use and feedback I get instantly after each call. It helps me keep track of deals and what I've said to a customer. Helps me stay organized and on top of what I'm in the middle of. Gong's very accurate for the most part and as much as I don't like hearing the sound of my own voice, there it is to remind me of my calls, where I need to improve, and what I'm doing well. I love getting an e-mail summary of what's happened and tips and tricks on what to do to improve my scores and help me sell. Definitely something I'd recommend to others looking for coaching or other tricks to get ahead.
What do you dislike about the product?
Sometimes the transcript isn't perfect - but nobody is, after all. It's not my favorite thing to hear my voice played back at me, but that's more of a me issue than a product issue.
What problems is the product solving and how is that benefiting you?
Gong has helped me with taking notes on my calls and keeping up to date with what I owe my customers - a lot easier than remembering it all or trying to talk and type at the same time. Makes 1:1s with my manager easier as they're able to see what I'm doing and where I'm succeeding, and where I'm struggling, and what coaching might benefit me. Helps me think more about what I'm saying and how I'm saying it.
Recommendations to others considering the product:
Keep in mind it's not perfect, but it's definitely in a good place. Room for improvement, but it might tell you the same thing.
Amazing for training
What do you like best about the product?
Ability to highlight good and bad parts of a call as well as talk track
What do you dislike about the product?
Sometimes assigns the wrong contact to a call
What problems is the product solving and how is that benefiting you?
Where to improve talk track. No problems
Recommendations to others considering the product:
Definitely worth using for training purposes and teaching
very useful
What do you like best about the product?
the ease of finding calls and being able to navigate
What do you dislike about the product?
the struggle when going through specific person calls on seperating the calls
What problems is the product solving and how is that benefiting you?
the problem I solved was the ability to easier talk to people. and the benefits are the things I learned from people.
Recommendations to others considering the product:
I would definently talk to them and understand why youre using it
Couldn't operate the business without it!
What do you like best about the product?
The deal planning and insights with the conversation intelligence
What do you dislike about the product?
The backend setup can be clunky at times for permissions and saved searches
What problems is the product solving and how is that benefiting you?
Lack of time to coach, insights in drivers in won and lost deals, accountability on deals, and ability to test when to bring up topics in conversations to yield more wins
Recommendations to others considering the product:
Their support is phenomenal - use them! They have a ton of features that are great. The best way we found ot use it is to pick a focus area each week
A really really tool!
What do you like best about the product?
The fact that I can see the topics of the conversation
What do you dislike about the product?
The fact that there is not a topic translation in french
What problems is the product solving and how is that benefiting you?
Sales conversations issues with my manager
Recommendations to others considering the product:
Really good tools for sales team (listening to call, sections of topics, online training and so on)
Great sales tool
What do you like best about the product?
I like how easy it is to refer back to your calls in case you forgot a point or something that you said. It is also a great onboarding tool because its so simple to listen to colleagues calls and take notes on best practices.
What do you dislike about the product?
I wish you can download the calls into an audio file without it expiring.
What problems is the product solving and how is that benefiting you?
I am in sales and i am able to hold my self accountable by being able to hear calls and give my self feedback and tips to tweak my approach.
Painless and so Helpful!
What do you like best about the product?
Everything just works without any intervention. Being able to send someone to a specific point in a call or search calls by keywords is invaluable!
What do you dislike about the product?
I don't love the announcement that interrupts the already-awkward beginning of every call. I've started to get more used to it and try to use it as an icebreaker instead, but it would be wonderful to have the option to remove or mute that. Especially since the "Gong Recorder" shows up as a participant in the meeting, so it's easy to still communicate the fact that we're recording, but on our own time in the flow of a conversation.
What problems is the product solving and how is that benefiting you?
Better cross-department sharing of customer feedback. It provides a great way to search for customer insights based on keywords which otherwise might get lost in translation.
The easiest, most completed solution
What do you like best about the product?
Easy integration with SFDC, Salesloft, Zoom.
What do you dislike about the product?
Monitor to make sure all calls are export into SFDC.
What problems is the product solving and how is that benefiting you?
All call recordings and transcripts are available for review, by reps and accounts
Recommendations to others considering the product:
The most completed solutions for all call recordings and transcript
Gong is the Best!
What do you like best about the product?
Allows me to be reflective for my calls.
What do you dislike about the product?
product Could be tailored to type of call
What problems is the product solving and how is that benefiting you?
Gong has helped me become a better sales person. The metrics it tracks allow me to continue good habits and cut out bad ones. I am constantly looking at my own, and colleagues Gong calls to become a better sales person
Gong is great!
What do you like best about the product?
I can easily find the calls I need to access, every call is automatically recorded and logged, and I can easily share those calls with customers.
What do you dislike about the product?
Can't really think of dislikes to be honest
What problems is the product solving and how is that benefiting you?
recording every call, getting insights, and getting better through call stats
Recommendations to others considering the product:
Get on a demo with the Gong team and try it for yourself!
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