Gong
Gong.ioExternal reviews
6,572 reviews
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AE
What do you like best about the product?
Mobile app to improve my ramp & transcripts make it easy to get better and follow up. I also like the analytics to help me understand what to focus on during the next call.
What do you dislike about the product?
the branding could make gong positioned as more professional in the market.
What problems is the product solving and how is that benefiting you?
helped me ramp faster and not have to sit in on demos. Also helps me follow up with the prospects words to show my attention to detail and devotion.
Recommendations to others considering the product:
Great for a growing sales org to scale and streamline processes around onboarding
Gong makes coaching easy!
What do you like best about the product?
The ability to stay organized and listen to the right calls is an understatement! Through filters, the user is able to distinguish which calls should be listened to, to best help the team achieve better results.
What do you dislike about the product?
So far, I am in favor of all features on Gong. Sometimes it does take a while for calls to get uploaded to Gong. Other than that, I have no issues.
What problems is the product solving and how is that benefiting you?
The biggest problem being solved with Gong is the ability to scale out gray language and get better at objection handling.
It works smoothly
What do you like best about the product?
I like all the features it has like skipping to the next speaker, the transcript it provides and how clear the calls come through. Gong is a really helpful tool when trying to improve your skills in the workplace.
What do you dislike about the product?
Not much to dislike about it. It works flawlessly for me and my needs for work.
What problems is the product solving and how is that benefiting you?
I became a seller and Gong helps me go over calls to learn more about the role I am currently in. I can improve my skills as a seller by listening to others on their calls and Gong is a great way to do that.
LOVE Gong
What do you like best about the product?
Being able to search for specific words on my calls in case i forgot specifics. this way i don't have to listen through the whole call to find exactly the part I'm looking for
What do you dislike about the product?
lately the recorder hasn't been joining in on my calls until mid-way through.
What problems is the product solving and how is that benefiting you?
Having the ability to have proper and exact follow-up
Organized and Effective.
What do you like best about the product?
I like being able to track the discussion topics throughout the call. It allows you to only focus on the things that you want to.
What do you dislike about the product?
I have found that sometimes gong will not record my calls, especially some of the important ones.
What problems is the product solving and how is that benefiting you?
I'm able to clearly and effectively break down calls and note some things that I might've missed in real time.
Smart
What do you like best about the product?
Keywords are really helpful, I don't have to scour through the entire call to know where I said what
What do you dislike about the product?
It e-mails me SO often, it is rather annoying at times
What problems is the product solving and how is that benefiting you?
I like to listen to my own calls and better understand what I am doing incorrectly
Recommendations to others considering the product:
If you wanna improve your tone and your sales skills, this is the tool
practice makes perfect
What do you like best about the product?
The ease of use and interface is fantastic. The features from tagging co-workers, to scoring your own calls, searching keywords and so much more really allows us to have the right tools to be efficient with practicing to improve.
What do you dislike about the product?
At times the calls do not upload to Gong right away if you need to listen and tag something right after the call happened is helpful.
What problems is the product solving and how is that benefiting you?
I am improving my performance with Gong every time I use it and listen to my calls to break them down. Having a place to note everything, to search for keywords and to score.
I've had colleagues use my calls in training so we're all helping each other in this ecosystem.
I've had colleagues use my calls in training so we're all helping each other in this ecosystem.
My best Sales tool
What do you like best about the product?
Gong is an excellent resource for our team. Being able to go back to listen to hear what was said but also the tone it was said in. The analytics and stats against my teammates. And sending snippets to my manager and other people to share what works and what doesn't.
What do you dislike about the product?
Gong continues to get better and I do not have anything negative or constructive to say yet.
What problems is the product solving and how is that benefiting you?
Gong allows the team to examine what is working for sales wins and trends for deals that go elsewhere or no decision. We can keep track with what gets discussed when and its huge!
Gong has been eye opening for our organization and has helped our sales staff analyze calls!
What do you like best about the product?
I like the ability to track my keywords i am using throughout my calls as well as seeing my talk time. Talk time helps me determine how interested my customers are and how many questions I am having answered to better understand my prospects needs. It has also been beneficial to be able to listen o my co-workers calls to learn more about how they are selling and handling prospects.
What do you dislike about the product?
As of now I don't have many complaints about Gong.
What problems is the product solving and how is that benefiting you?
We are solving how we sell to our prospects and getting a detailed look at data that can make or break our sales. It has been valuable insight to know what works and doesn't work in selling our tool. I personaly realized I was talking most of the time throuhgout my demos which we found as an organization was not helping with sales. After analyzing the data we realized we had a much higher conversion rate when our sales reps talked only 80% of the time instead of 80+. I think we would never have known about this without gong. It has also given my manager a quick and easy way to analyze our calls and give feedback in a way that is easy to comprehend and review. I think we will keeo using gong at our organization and keeo improving the way we sell our product throught analyzing gong data.
Recommendations to others considering the product:
Get it now if you want to increase the data you have on your employees
Solid tool that will help train and develop others and yourself
What do you like best about the product?
The ability to analyze your call and easily skip to the best parts
I like the UI, it is easy to use.
Support is helpful
I like the UI, it is easy to use.
Support is helpful
What do you dislike about the product?
Some times the data doesn't feed in quick enough and you can't analyze the call until the next day.
Work on transcribing the calls quicker and the tool will be perfect
Work on transcribing the calls quicker and the tool will be perfect
What problems is the product solving and how is that benefiting you?
great for training and hearing yourself and improving how you speak on the phone
Recommendations to others considering the product:
This tool will help yourself and others in your organization get clarity and visibility into their teams performance on th phone. Without having to be in the room listening to them you can go on Gong and listen to their calls and skip to the best parts.
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