Gong
Gong.ioExternal reviews
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Great way to analyze convos
What do you like best about the product?
I like that it shows me how much I talked vs the other person on the line. I also love how it transcribes next steps in my sales call
What do you dislike about the product?
There’s nothing I dislike about the platform
What problems is the product solving and how is that benefiting you?
I use it to listen to other colleagues calls. I actually use it more for that than my own calls for training purposes
Recommendations to others considering the product:
NA
Great for Customer Calls
What do you like best about the product?
I love the transcription feature of Gong, as well as the ability to refer back to important calls.
What do you dislike about the product?
Sometimes, the voice that chimes in at beginning of calls can be delayed.
What problems is the product solving and how is that benefiting you?
From a client relations perspective, Gong is great for making sure you are following up with everything you promised. As well as, referring back to calls to improve on in the future.
great product
What do you like best about the product?
the call listening and joining as well as giving feedback and community feel
What do you dislike about the product?
i'm not a fan that anyone can search your calls
What problems is the product solving and how is that benefiting you?
no real problems sometimes slow or there's no other side of the call
Amazing tech
What do you like best about the product?
The knowledge you gain from recording sales calls!!!! Pivotal to the success of sales
What do you dislike about the product?
Nothing, its an amazing bit of tech and valuable
What problems is the product solving and how is that benefiting you?
On sales calls its hard to listen and write down customers challenges, with gong, you can re-live the call
Gong makes my calls easier to review and find audio information.
What do you like best about the product?
Integrations to the other tools that I use.
What do you dislike about the product?
The transcript could me more accurate to make review easier.
What problems is the product solving and how is that benefiting you?
Sometimes calls are difficult to find, depending on how they are stored within my other platforms.
Recommendations to others considering the product:
Make sure it fits your workflows!
Great to follow up on your calls, see where you could pivot and get better for the next.
What do you like best about the product?
Tracking the conversation, seeing the talk tracks of each person on the call
What do you dislike about the product?
The company information that pops up can soetime be wrong. not a big issue though.
What problems is the product solving and how is that benefiting you?
Solving the patience and how fast I am talking. I have noticed the points that I ramble through gong.
Gong is great!
What do you like best about the product?
Gong has been great at giving insights on calls, and the analytics used to monitor whats talked about on the call.
What do you dislike about the product?
Sometimes the integration with salesforce and clearslide is off, so sometimes the business name does not properly sync.
What problems is the product solving and how is that benefiting you?
Gong helps me with coaching so the I know what I need to work on in calls, and what I do well on calls.
Recommendations to others considering the product:
Better integration with Partners.
Easy, Effective, insightful
What do you like best about the product?
I love the percentage of interactivity that gong gives me after analyzing my calls. It's taught me I need to let customers speak more. I like that I never have to remember to record the call, gong is always there no matter what platform I'm using, and it sends me the recordings within just a couple of minutes of the call ending making the feedback loop basically instant.
What do you dislike about the product?
The interface feels old and outdated, I'd like to see a more modern design. Additionally I need to sign in every single time I want to use it, I don't understand why
What problems is the product solving and how is that benefiting you?
We're learning more than ever what works for our sales team and what doesn't. It records all of our calls and allows us to easily read transcriptions, read stats about the call and compare to past calls and other team members to see who is doing the best job.
Gong is fantastic for transcribing and call review!
What do you like best about the product?
Being able to speed up conversations to listen more effectively, also the segmentation of calls based on what is being discussed
What do you dislike about the product?
There is almost nothing that I don't like about gong. Gong is the perfect tool for what it does, stores my calls and notes perfectly.
What problems is the product solving and how is that benefiting you?
It allows me to review calls in detail and pick up on things that I might have missed in my notes. Additionally, allows me to recap on calls I might not have been able to attend.
Recommendations to others considering the product:
100% would recommend Gong.
So actionable & easy to use!
What do you like best about the product?
Gong is so actionable. I am acutely aware of the way I communicate and areas I can improve.
What do you dislike about the product?
Sometimes the insights I get don't feel entirely accurate without Gong understanding the full context of my conversations. There is always more to the story. That being said, you don't need to take every insight to heart.
What problems is the product solving and how is that benefiting you?
On my sales calls I want to ensure that I am listening more than I am talking and be aware of my filler words. I am more conscious of the way I communicate, and areas I can improve in those regards.
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