Gong
Gong.ioExternal reviews
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Great Phone Training
What do you like best about the product?
I like that I can search by team and individual. If I ant to learn what is working for other SDRs, I am able to segment out those call and listen in.
What do you dislike about the product?
Sometimes I still can;t hear the recording on the prospect's end.
What problems is the product solving and how is that benefiting you?
Cold Call Training. It's an easy, 1-stop shop for all call within our company that I am able to review.
Simple and amazing
What do you like best about the product?
Gong is one of the best sales enablement tools out there. It is so easy to use and the benefits so high that it is truly a no-brainer for any sales team.
What do you dislike about the product?
I'm not a huge fan of the voice that dings at the beginning of calls to let you know that it is being recorded, but that's more of a privacy law issue and no fault of Gong.
What problems is the product solving and how is that benefiting you?
It makes the passing of accounts to customer success teams much easier, note taking is a breeze, follow ups don't get dropped, you can do so much... it's crazy.
Recommendations to others considering the product:
Just buy it already.
Great for leaning
What do you like best about the product?
The ability to learn from others and learn from your past calls.
What do you dislike about the product?
Sometimes I am not sure whether or not the call will actually record.
What problems is the product solving and how is that benefiting you?
I use gong for training purposes. I've realized that it is a great tool for getting new team members up to speed.
Useful platform to review performance
What do you like best about the product?
I love that you can leave notes on calls. It’s very helpful when you’re wanting to give or receive feedback. It’s also very useful when finding specific things to improve on personally.
What do you dislike about the product?
The mobile app is really clunky. Also sometimes it is hard to navigate the platform when trying to find certain calls.
What problems is the product solving and how is that benefiting you?
Like I said, performance reviews have become so much easier with gong! Being able to focus on specific topics throughout the call has become a game changer as well.
Recommendations to others considering the product:
Start implementing it as soon as you can.
Strengthening our sales team every day! Highly recommend!
What do you like best about the product?
Amazing tool to better your presentation acumen and to provide solid feedback to colleagues. We are able to instantaneously listen to give feedback to each other as well as receive a graded score sheet based on metrics which Gong places as key to understand.
What do you dislike about the product?
The only piece that can be difficult is sharing links with customers and the invasive aspect of having a recorder on some calls.
As well, sometime it takes a little longer than expected to get the calls sent to you to review.
As well, sometime it takes a little longer than expected to get the calls sent to you to review.
What problems is the product solving and how is that benefiting you?
How to increase the quality of my calls. For a while we were shooting in the dark in terms of how we approached our sales calls and never looked at items such as patience, monologues, etc. This tool gives us the ability to instantly get a report on how strong our call was and what we need to do to make it better. I would highly recommend this to any team, new or old, to better increase their quality of presentations and overall phone behavior.
Recommendations to others considering the product:
Definitely do a trial and you will be blown away!
Excellent Sales Tool
What do you like best about the product?
GONG is the newest addition to my sales toolbelt. Easy to use, powerful.
What do you dislike about the product?
Some folks find being recorded unsettling, oh well.
What problems is the product solving and how is that benefiting you?
Referring to certain pieces of information that I may have not caught the first time.
Data, Data, Data
What do you like best about the product?
The transcription and data analysis allowing us to realize the difference between successful calls and areas to improve.
What do you dislike about the product?
I believe there could be more collaborative tools amongst users so they can come together and discuss areas of improvement.
What problems is the product solving and how is that benefiting you?
Type of successful questions being asked, sales call linguistics.
I LOVE GONG
What do you like best about the product?
I have never worked at a company that uses this tool and I have to say it is my FAVORITE tool now. It is so easy to review calls. Make notes for other people or get feedback from managers/peers. Also keeps your pipeline fresh as you can re-listen to old calls.
What do you dislike about the product?
NOTHING, I truly love it! I would recommend this for anyone.
What problems is the product solving and how is that benefiting you?
Details from client calls. Ways to improve my sales process/line of questioning.
Insights are gold
What do you like best about the product?
Being able to break down calls into actionable items to improve. (Patience, conversation balance, etc)
What do you dislike about the product?
Spanish support. I use every feature but when the call is in English it’s much more useful than when I call in Spanish.
What problems is the product solving and how is that benefiting you?
Improving the quality of my calls to close more leads by correcting my process with clients.
The transcript and call analytics is fantastic
What do you like best about the product?
I like the transcript feature. It helps me prep for calls. I also like to use it to share snips with the customers. It is helpful for everyone to be able to see or hear the conversation back to them. It is also great to be able to share with other shake holders that might not be able to get on a call. you can always get more buy-in when everyone sees the same information. I am also a big fan of the request feedback feature. I like to have more than just my manager listens in to my calls.
What do you dislike about the product?
The search feature isn’t very user-friendly. It is also not easy to jump right into the correct call when you searched for the information. It isn't a huge deal, but if I had to make a recommendation, I would recommend having the search feature evaluated.
What problems is the product solving and how is that benefiting you?
It keeps me honest with myself. It is natural for people to want to self evaluate. You can't rely on memory to get it done. you have to see what you said prior by looking at the transcript or listening to the call. We are also using this for accountability. Knowing that anyone can jump into a call and help evaluate, keeps you on your game. It has been beneficial to the team.
Recommendations to others considering the product:
You need to understand how much your teams are on calls and there is value in being able to review the call.
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