Gong
Gong.ioExternal reviews
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Ideal for onboarding
What do you like best about the product?
It provides transparency through the customer journey and lifecycle. I can clearly listen to the conversations happening and the customer needs/interests from their first interactions with the organization.
What do you dislike about the product?
The searching capabilities are very robust, and sometimes it can be hard to find what you're looking for if you don't know how to properly search within the system.
What problems is the product solving and how is that benefiting you?
This has helped immensely with onboarding. Rather than needing to bother my colleagues with requests to shadow their calls, I can instead just listen to their calls after the fact. I was also able to listen through an entire customer journey from beginning to end which provides more transparency into customer needs.
Gong Review
What do you like best about the product?
The fact that you can go back and listen to your call to take notes. Also, sharing with others to better inform how the conversation went. You can also have your manager listen to your calls to bet advice on how you can do better.
What do you dislike about the product?
Nothing so far - I've only had good experiences with Gong
What problems is the product solving and how is that benefiting you?
Reminding customers of what they said, closing deals on a sales team, sharing great calls with team members to get advice or to fill other team members in on conversations
Recommendations to others considering the product:
There is so much you can do with Gong so make sure you listen in trainings!
Helpful!
What do you like best about the product?
It's so nice to not have to write everything down anymore, you just turn on Gong and listen later.
What do you dislike about the product?
I think Gong is a great tool, and I would recommend it.
What problems is the product solving and how is that benefiting you?
It allows me to really focus on the call at hand. I don't need to worry about writing down someone's name or something important. Gong records it and allows me to easily find it later. I can also share calls with customers, which is great!
Great for growing your sales skills and closing deals
What do you like best about the product?
Being able to revisit my calls and listening to prospects' nuances and subtleties I may have missed
What do you dislike about the product?
It's hard for me to use the search bar to find what I want to listen to
What problems is the product solving and how is that benefiting you?
Now I don't have to take notes mid-call and can focus more on the prospects
Gong an Eye Opener
What do you like best about the product?
I like how I can visually see how the call went, where I used filler words, or looked to move to a meeting.
What do you dislike about the product?
Nothing comes to mind, I'm just not picky when it comes to new software.
What problems is the product solving and how is that benefiting you?
I've seen that in the past I've pitched too much and talked way too much as well and Gong help me realize that on work on those specific problems.
Gong is a great sales tool to remember calls and key points to highlight on follow ups
What do you like best about the product?
The transcripts are helpful to reference something specific.
What do you dislike about the product?
I'm not a fan of the way the calls are laid out in the calendar grid thing.
What problems is the product solving and how is that benefiting you?
problem of being able to remember certain calls - or not having any record, benefits are that i'm improving my sales approach
gong review
What do you like best about the product?
Ability to listen back on old calls and it telling me my patience score
What do you dislike about the product?
The text transcriptions are not the best and are sometimes hard to read through with the typos and mis-transcriptions
What problems is the product solving and how is that benefiting you?
Understanding more my patience and talk time in calls
Great for self improvement
What do you like best about the product?
The ability to review calls for key points. As many salespeople will recognize, keeping track of a large number of accounts can make it hard to remember every conversation you have. Gong allows you to review calls to ensure that you are on track with your clients goals.
What do you dislike about the product?
Sometimes not every call is logged for each account. This makes it difficult to fill in blanks in between calls.
What problems is the product solving and how is that benefiting you?
Showing clients that you remember their key needs during every meeting
Recommendations to others considering the product:
The ability to search through calls by key word is really helpful. You can also review transcripts of all calls.
BDR, used it to review cold calls and improve conversations
What do you like best about the product?
I love how interactive you can be with your managers. Its instant feedback on exact moments in a conversation.
What do you dislike about the product?
Nothing so far, keep it up. I think it’s super intuitive.
What problems is the product solving and how is that benefiting you?
I’m solving problems everyday. Listening to my calls helps me improve on the phones and has lead to more success as a BDR.
It's been great, there is a lot more that gong can do that I haven't figured out yet!
What do you like best about the product?
Providing my team IMMEDIATE feedback. I love that I can send feedback even while IN a meeting that way I don't have to go back and do more work after a call.
What do you dislike about the product?
That I haven't figured out yet how much I can accomplish using gong.
What problems is the product solving and how is that benefiting you?
I want to use the scorecard more in 2020, that way we can specifically uncover what areas of the sales call my reps are excelling in and could use more work.
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