Gong
Gong.ioReviews from AWS customer
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Great AI Call monitoring platform!
What do you like best about the product?
I like the integration of AI to get specific feedback on call segments, getting suggestion, improvements, real time coaching and help the team become better.
What do you dislike about the product?
One of the downsided was to hear credit cards numbers on the calls while during audits, but it was overcome by the /gong team and make corrections on it.
What problems is the product solving and how is that benefiting you?
Its solving my time saving. helping create better agents, provide feedabck and get real time suggestion on specific areas that can be improved.
A powerful tool for enabling better team enablement and more consistent customer engagement
What do you like best about the product?
Ease of use, continual innovation adding new capabilities and features, seamless integration with other tools, helpful insights to improve customer engagement and identify risks
What do you dislike about the product?
The UI changes frequently as new features are released
What problems is the product solving and how is that benefiting you?
Tracking trends in customer conversations, ensuring consistent positioning of new products/features, capturing customer requirements and concerns
Best tool for CSMs and AMs
What do you like best about the product?
My favorite feature is being able to have a complete overview of Account interactions and ask AI question like, what agenda items would be helpful to have on our next QBR.
What do you dislike about the product?
There are less expensive competitors but they don't have the robust functionality that Gong does.
What problems is the product solving and how is that benefiting you?
It gives me insight into meetings that I can't attend and an overarching understanding of accounts and their needs.
Great tool for call review
What do you like best about the product?
The ability to analyze my calls in an efficient way and the statistics they provide for doing so. It's well designed too.
What do you dislike about the product?
It's a great tool, I think they could do more to provide high level analytics at the account level for existing customers.
What problems is the product solving and how is that benefiting you?
Get key points from meetings, meeting transcripts, get meeting next steps, improve performance in calls.
it been great having a tool with these capabilities!
What do you like best about the product?
the way it tells you who spoke more and the main mintues fo the meeting!
What do you dislike about the product?
it's a little slow and some time the recorder won't show up!
What problems is the product solving and how is that benefiting you?
it been my number one driver to connect with my leads and manager to learn how i could improve by jumping back into the recordings!
Gong Review
What do you like best about the product?
There are a lot of things I love around gone one thing it particular that recently has been something I’ve used a lot is watching calls from the positions above me since I moved into a new role and seeing all the different things, it picks up and analyzes and using it as a tool to learn. And also has a lot of other great features around tracking pipeline. Your calls the AI features of how I can improve and be better. It’s just overall a super great product.
What do you dislike about the product?
The only thing I can say is at times I struggle to find certain things, but it’s just cause it’s such a great product and could be complex but otherwise I think everything’s great
What problems is the product solving and how is that benefiting you?
Helping me to improve my calls.
Great trainning Tool
What do you like best about the product?
Gong helped me to refine my calls, and allowed me to easily find certain patterns that I used to do without even notice it.
What do you dislike about the product?
Sometimes the files were disorganized, where the call numbers misplaced,
What problems is the product solving and how is that benefiting you?
By describing my calls it allowed me to objectively look at how my tonality was being used
Great tool to boost your productivity
What do you like best about the product?
Relieves me from taking notes during meetings. I am more engaged in the calls. it's also very handy to play the call afterwards to check what have been said.
What do you dislike about the product?
The french and german languages are not so well recognized by the tool. I still have to write my summaries by myself, the generated version is not accurate.
What problems is the product solving and how is that benefiting you?
It's super easy to generate follow up emails or ask the tool a question about a client. I save a lot of time with Gong.
It's also nice to play calls done by my team members, no need to attend them anymore.
It's also nice to play calls done by my team members, no need to attend them anymore.
Improving my call quality with the help of Gong
What do you like best about the product?
Ease of use which helps in listening to my calls and understanding the areas of improvement. Integration with connect sales and identifying the areas of improvement as a consultant and implementing it during meetings. Extra features like submitting feedback for review, showing various call statistics are an add on.
What do you dislike about the product?
While I like everything about gong as it has helped me improve my call quality, the only thing that can be improved is the user interface.
What problems is the product solving and how is that benefiting you?
Gong is solving major problem of improving the overall call quality and ensuring that the call flow (rubric) is followed and also provides various insights about the overall call and areas of improvement
Game-Changer for Pipeline Qualification and Opportunity Management
What do you like best about the product?
This tool has been a game-changer in helping us improve both pipeline qualification and opportunity management. One feature I particularly love is the AI-driven analysis of deal risks and coaching opportunities.
What do you dislike about the product?
Limited filtering options and not customizable reporting / dashboards
What problems is the product solving and how is that benefiting you?
Gong helps detect opportunities at risk with low prospect engagement
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