Gong
Gong.ioExternal reviews
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First time using gong
What do you like best about the product?
I like that if I miss something I can go back and listen to the customer again.
What do you dislike about the product?
That it tells them they are being recorded- its spooks some people
What problems is the product solving and how is that benefiting you?
I have made my demo more efficient
Good reference point for calls
What do you like best about the product?
Really enjoy the interactive transcripts and some of the review points the system provides. I've also found that the transcripts are usually fairly accurate, and I'm a big fan that it can decipher who is speaking.
What do you dislike about the product?
The share functions expire after 5 days if unadjusted
What problems is the product solving and how is that benefiting you?
Reviewing my calls
Ensuring action points are agreedupon
Ensuring action points are agreedupon
Awesome way to review important details from calls prior to your next.
What do you like best about the product?
It is a great note-taker and I also like listening to my peers' calls.
What do you dislike about the product?
I wish I could see who is listening to my calls.
What problems is the product solving and how is that benefiting you?
I like going back to see what prospects said and be able to listen to the prior call before my next call.
Gong has changed how I work with customers!
What do you like best about the product?
Gong is super helpful and eliminates the need for me to take notes while on a call so I can focus on really listening to my client. I also love the takeaways during analysis that help me improve on future calls.
What do you dislike about the product?
A lot of times Gong gets the words wrong. It also doesn't often map the people to the voices.
What problems is the product solving and how is that benefiting you?
I'm able to get all of the details from a call instead of scrambling to take notes and missing things. I'm able to better follow up with my clients and give them everything they need.
Easy to track conversations
What do you like best about the product?
Transcript and ability to share calls easy use
What do you dislike about the product?
Sometimes takes to long to process the call when it’s complete
What problems is the product solving and how is that benefiting you?
Easily can read or fast forward a long call so it’s easy to analyze
Awesome app for salesteams
What do you like best about the product?
The fact that you look up talking points by typing them its game-changing!
What do you dislike about the product?
nothing so far, would be nice to be able to have different languages
What problems is the product solving and how is that benefiting you?
better coaching for sales teams
talking points
going back to old conversations to see if we can find pain points
talking points
going back to old conversations to see if we can find pain points
Recommendations to others considering the product:
more languages please
Great way to review calls to help better develop career as an AE
What do you like best about the product?
The data that this app pulls allows me to really dive into what went good or bad in my calls
What do you dislike about the product?
Wish I could listen to inbound calls through this software
What problems is the product solving and how is that benefiting you?
Learning how to have a better talk ratio
Sales Hack!
What do you like best about the product?
Transcription! Was able to weed out poor language on my call, and overused words.
What do you dislike about the product?
I have nothing to complain about! All set
What problems is the product solving and how is that benefiting you?
As mentioned, better understanding of my language during closing
Crucial for Account Managers with large client pools
What do you like best about the product?
I like the transcript and key word search options
What do you dislike about the product?
I don't foresee any downsides - it has what we need
What problems is the product solving and how is that benefiting you?
We are able to review calls with our managers for best practices - I am able to review my sales pitch and product framing
Great tool for Sales Reps
What do you like best about the product?
The script generated afterwards is super helpful for remembering next steps when you didn't take notes
What do you dislike about the product?
The talk to text function could be more accurate
What problems is the product solving and how is that benefiting you?
I can leverage past demos and send them to prospects
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