Gong
Gong.ioExternal reviews
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Gong review for Amazon Gift card
What do you like best about the product?
Being able to leave notes at specific points in a call.
What do you dislike about the product?
Not much. It may be nice to have the ability to have different color schemes
What problems is the product solving and how is that benefiting you?
Being able to review and get better listening to myself.
A tool for success
What do you like best about the product?
I love being able to review my successful sales calls and hear where I won the customer over.
I especially love how Gong breaks the call into segments for me depending on what me and the customer are talking about.
I also like that I can review my not-so-successful sales calls and compare them to the good ones. The not-so-successful calls are usually the ones where Gong shows that I am talking more than the customer on the line.
I especially love how Gong breaks the call into segments for me depending on what me and the customer are talking about.
I also like that I can review my not-so-successful sales calls and compare them to the good ones. The not-so-successful calls are usually the ones where Gong shows that I am talking more than the customer on the line.
What do you dislike about the product?
There is nothing that I dislike about Gong. The layout is super use-friendly and easy to use.
All the details are easy to review and right at your fingertips.
All the details are easy to review and right at your fingertips.
What problems is the product solving and how is that benefiting you?
With using Gong I am more conscience of using filler words such as "ummmm" and "like".
I would say Gong has made my conversation more professional and concise and my recent customer reviews reflect that.
I would say Gong has made my conversation more professional and concise and my recent customer reviews reflect that.
Recommendations to others considering the product:
Try it! This is the best self-implemented tool for success. You can use it as needed, and hold yourself accountable to great customer service.
Best tool I’ve used in a long time
What do you like best about the product?
I love the analysis of my calls and how easy it is to send recordings to prospects.
What do you dislike about the product?
Doesn’t import tasks from google calendar but that’s just wishful thinking.
What problems is the product solving and how is that benefiting you?
It’s a great resource for prospects to refer to after meetings.
My team enjoys Gong
What do you like best about the product?
Gong is great for training new reps and learning from calls
What do you dislike about the product?
Gong's price point is pretty high relative to other sales tech
What problems is the product solving and how is that benefiting you?
Gong has helped streamline call note taking, identifying key themes and onboarding new reps
Gong is great!
What do you like best about the product?
Ability to run back my 'game film' and figure out where I did good, and where I can improve.
What do you dislike about the product?
Wish the transcript could pick it up a little better.
What problems is the product solving and how is that benefiting you?
FFC and next steps I can review and set a better agenda for the next call.
Fantastic training tool
What do you like best about the product?
I love how easy it is to listen to my and my team’s calls. Calls are broken down into easily digestible bits and I can even listen to them on my phone like I would a podcast.
What do you dislike about the product?
Logs me out frequently, but that’s okay.
What problems is the product solving and how is that benefiting you?
Gong helps me solve the problems with my calls. Helps me figure out how much I talk on calls compared to my callers, and which topics I cover the most.
Gong Review
What do you like best about the product?
Gong is great about recording and transcribing calls.
What do you dislike about the product?
I don't like how it announces "this call may be recorded" in the middle of introductions.
What problems is the product solving and how is that benefiting you?
Gong is great for helping our team share calls with prospects and for helping us with training. We are able to go back and review calls so that we know what to work on.
Recommendations to others considering the product:
Gong is great! It is a great way for sales teams to keep track of calls
Sales Coach 1000!
What do you like best about the product?
I love being able to go back and read the transcripts! It's so informative to know what I may have missed or where a customer might have misunderstood a minor detail.
What do you dislike about the product?
Gong Upload time can be very slow on some days
What problems is the product solving and how is that benefiting you?
I'm understanding where I need to better articulate certain words and slow down! I'm also understanding key words I can use to help better engage with my Prospects.
Recommendations to others considering the product:
Faster Uploads
Refining my sales process.
What do you like best about the product?
Being able to see the percentage of talking you and your prospect are doing. The next most impressive feature would be how Gong highlights key points in a conversation such as when next steps are being discussed even having a "small talk" category. It even breaks down and categorizes the video if you are doing a screen share meeting.
What do you dislike about the product?
The biggest downside to using gong is that most sales engagement platforms come with a recorder so if you are not using the analytics gong provides you're wasting your money. Being able to see what percentage of the conversation is spoken by your sales rep and what percentage is said by the customer. As well as highlighting important parts of the conversation and defining when key words are said or when certain emotions are portrayed.
What problems is the product solving and how is that benefiting you?
Refining my sales process. Meaning I get to re listen to all of my calls like an athlete watches game film. A great tool to help lower level or entry level sales people improve their skills as well as listen to calls from more senior team members to help them with their goals and provide a more clear path to career advancement.
Recommendations to others considering the product:
I believe Gong is the fastest and most convenient way to improve your sales teams productivity and really streamline your sales process. It is the best way to give constructive criticism to your sales team and back up that criticism with analytics that can help your reps dramatically improve their performance by giving them a tool that will make them succeed
Great tool to improve call strategy!
What do you like best about the product?
Gong has a great UI, and it is easy to navigate. It's so helpful as a tool to listen back on calls, get coaching from my managers, as well as just have the convenience of being able to look back and search through my call history if there is a need to go back into it. I also like the interface and how it looks, it's very intuitive and easy on the eyes despite the multiple menus and features that take time to get accustomed to.
What do you dislike about the product?
It can get overwhelming searching through all the call histories, since there is so much data available. It can take a little bit of time to get used to the menus and navigation systems, but you will eventually get more used to it. It also takes a bit to get the calls uploaded and I find that there isn't a set window to expect the calls to be available, but otherwise, it's pretty spot-on.
What problems is the product solving and how is that benefiting you?
Gong has helped me with call strategy in sales, and allows me to also go back and review my calls in order to become better at my job. It's extremely useful and I don't think I'd do as well without it! It's great for coaching, educating, going back in to take notes for future beneficial uses at work, etc. I've never had such a well-rounded tool in my multiple careers working with people through sales and consulting, and it's really a game-changer if you're in an industry to utilizes phone communication as the basis of your operations.
Recommendations to others considering the product:
Take the time to use it to it's fullest, because there are a ton of benefits to the tool and only works as well as you put the time into learning to use it.
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