Gong
Gong.ioExternal reviews
6,571 reviews
from
and
External reviews are not included in the AWS star rating for the product.
A must for sales professionals
What do you like best about the product?
Gong literally tells you how to be better. And then Gong is a company from head to toe that is a thought leader in helping sales reps get to best in class metrics.
What do you dislike about the product?
No downsides from what I can tell. Excited to see what Gong comes up with next.
What problems is the product solving and how is that benefiting you?
Reduced my talk ratios, and increased my time discussing next steps because Gong helps me measure that. That's translated into better demos, more meetings, more won business.
Thoroughly Impressed with Ease of use, Customer support, and capabilities of AI!
What do you like best about the product?
I run a team of 17 sales reps and I am able to seamlessly listen to sales calls and coach based on specific settings and triggers to make sure we are developing our talent to the best of our abilities.
What do you dislike about the product?
Not many downsides. If any it could be an upside actually in regards to the fact that you can continue to improve the capabilities by setting more triggers and settings to make sure you are fulling using the capabilities of Gong
What problems is the product solving and how is that benefiting you?
Continued sales development, Call coaching, Tracking specific call subjects and much more. It allows us to listen and coach much more effectively in a time effective manner. I also get notified whenever next steps are discussed, if they jump into pricing within 10 minutes, and many other things which allow my to coach in the moment.
Recommendations to others considering the product:
Give it a shot! It is a top notch AI software which has helped significantly improve our teams sales process!
Levelled up my selling abilities
What do you like best about the product?
Being able to easily record and share demos/reference calls has been amazing.
Also comparing my call metrics compared to industry best practices has been great for coaching.
Also comparing my call metrics compared to industry best practices has been great for coaching.
What do you dislike about the product?
It's something small but it's frustrating how quickly it signs me out.
What problems is the product solving and how is that benefiting you?
Getting more decision-makers involved through recorded demos, sharing reference calls to get more value from them and figuring out where my selling ability gaps are.
Recommendations to others considering the product:
We trialled this and one of their competitors. Was pretty clear that Gong was leading the pack.
Valuable tool for self-improvement and deal strategy
What do you like best about the product?
The UI is great. So easy to target specific calls, parts of calls, key words, or certain people speaking. Transcripts are very accurate.
What do you dislike about the product?
No downside I can think of. Strongly recommend.
What problems is the product solving and how is that benefiting you?
Gong has helped me in the following ways: 1) Helped me ramp as a new rep by being able to listen to 100s of calls from my more experienced peers - this helped with talk track, meeting flows etc 2) Helps me improve as I listen to my calls - always find things that could have been done better 3) Helps me refine deal strategy, I'll go back and listen to a call with a prospect and figure out key things they said and that helps me with follow up/next steps
Couldn't do my job without this tool
What do you like best about the product?
I like how easy it is to pull up previous interactions with my prospective customers and to jump through the conversation based on the speaker so I can retake notes and brush up on past conversations.
What do you dislike about the product?
I wish it were slightly easier to search for calls when I'm looking by title
What problems is the product solving and how is that benefiting you?
The benefit is that I am better prepared and more effective in my role. It is impossible to keep up notes during live calls, and with gong it is easy to see who is speaking in recordings and to jump around to various parts of the conversation. I would have a lack of information going into calls if I didn't have this tool.
Excellent Sales Platform!
What do you like best about the product?
Gong is an incredible platform for anyone looking to improve their sales team! It allows you to record and analyze calls, and then use them for training. Not only can you learn from others, but you can also learn from yourself. The customer service is also excellent when there is an issue.
What do you dislike about the product?
Not much to complain about, only thing I can think of is that some states have 2-way consent for the recording of calls, so when you dial those states Gong (understandably) does not record them.
What problems is the product solving and how is that benefiting you?
Sales improvement and sales training, learning from my peers and being able to reference past successes and areas of improvement. We have a call review weekly where we open Gong and pull a call from the team from the prior week!
Great coaching tool for people managers
What do you like best about the product?
Gong allows me to review and critique my team's calls, at times when I would otherwise be unproductive (commute, early mornings, etc) and make comments to encourage improvement, or reinforce areas of strength. I can listen at 1.5x or 2x speed to be sure I get through more calls, and this ensures that I'm better prepared for coaching and/or strategy sessions.
What do you dislike about the product?
Gong transcription could still use some work. Action items are somewhat unreliable as well. The call logs link to Salesforce, but not the transcripts, so the data mining we do in SFDC is not benefitting from our work in Gong
What problems is the product solving and how is that benefiting you?
We have a very young and inexperienced team. Using Gong helps all of our managers to "level-up" new hires and internal promotions very quickly. We use it as a foundation for our "good-to-great" coaching.
Recommendations to others considering the product:
Be sure your leaders have time and willingness to review calls, or the tool will go unused. If you aren't getting value from this tool, the problem is in your organization, the product is phenomenal
Using Gong daily - amazing
What do you like best about the product?
Very powerful, intuitive and smart, highly valuable.
Sharing my calls with prospects and also internally.
Customers are very happy to get the recording of our calls/
Sharing my calls with prospects and also internally.
Customers are very happy to get the recording of our calls/
What do you dislike about the product?
The only thing I would make better is the accuracy of sharing only part of calls.
What problems is the product solving and how is that benefiting you?
The ability to just share the call recording with prospects so they can look back and remember what was discussed and presented is great.
I also go back to recorded calls to remind myself what was discussed.
I also go back to recorded calls to remind myself what was discussed.
Recommendations to others considering the product:
Connect to your org applications and use insights in order to get more out of Gong
Great Product, straight forward value, simple and easy to use - just works!
What do you like best about the product?
I like the fact that on one hand, it's very smart but on the other is very simple - it's very smart in the way it analyzes the calls in a really remarkable way of the topic and who is talking and break down the conversation to different parts. And it's very simple - analyzing calls and giving you feedback on them with the things you care about most. The interface is very simple and nice to work with which is amazing
What do you dislike about the product?
I don't like the fact I cannot share a call or a video call on a specific minute - that would help a lot to be more specific and not hassle people to scroll to the place I want them to watch.
What problems is the product solving and how is that benefiting you?
I think I use it most in order to review team calls in order to improve our work and solve issues on internal conflicts about the performance of people
Recommendations to others considering the product:
Go for a trial and see how easy and simple it is to use.
Sales and marketing must have
What do you like best about the product?
The ability to be get the most important information out of every prospect / customer call without having to actually listen to each call.
What do you dislike about the product?
Can't say there is anything I dislike, but there are some areas of improvement in regards to editing before you share the recording with a prospect or customer.
What problems is the product solving and how is that benefiting you?
The ability to use the language our prospects/customers use to improve our messaging. The ability to help with sales coaching and team lessons learned.
showing 5,291 - 5,300