Gong
Gong.ioExternal reviews
6,571 reviews
from
and
External reviews are not included in the AWS star rating for the product.
A must have tool for anyone who's on the phone.
What do you like best about the product?
Instant analysis, feedback, data that can be leverage for review and self improvement or scoring with a manager. Instead of sifting through calls, the heavy lifting is done for me. Also, another HUGE value is SFDC connection.
What do you dislike about the product?
Not much... If I had to pick something, I'd say the call recording functionality and accuracy of recording could be improved. It's super frustrating when Gong does not record a call or begins recording (X) amount of time into the call.
What problems is the product solving and how is that benefiting you?
Analyzing our go-to market strategy for new products as we start to introduce them to customers - Gong is essential in seeing how our customers are responding to new products. It's a constant leveling up for everyone who uses a phone in our org.
Recommendations to others considering the product:
Get it.
Love it!
What do you like best about the product?
I love that I can focus on the call at hand, and not have to furiously type notes. It's great for follow up or presentation build-outs as you can focus in on topics and follow-up action points to ensure no details are lost - I often sit listening to the prior calls while putting together presentations, making sure I don't miss anything.
Re-listening to calls is also invaluable as I have been able to identify concerns or questions from a client that were maybe passed over during the live conversation.
Gong is very helpful in identifying ticks (commonly used filler words) and even timing how long it takes me to respond to a statement (too quick by all accounts).
Finally, being able to listen to top-performing reps and identifying their keys to success have been super valuable in my personal development.
Re-listening to calls is also invaluable as I have been able to identify concerns or questions from a client that were maybe passed over during the live conversation.
Gong is very helpful in identifying ticks (commonly used filler words) and even timing how long it takes me to respond to a statement (too quick by all accounts).
Finally, being able to listen to top-performing reps and identifying their keys to success have been super valuable in my personal development.
What do you dislike about the product?
The annoying 'This call is now being recorded' that doesn't start until mid-conversation. But quite honestly, it's a small feature.
What problems is the product solving and how is that benefiting you?
Personal development and realizing my own weaknesses early.
Making sure I actively listen for more than 40% of a call.
Making sure I actively listen for more than 40% of a call.
Great visibility into all deal cycles at the company
What do you like best about the product?
Following a deal from start to finish to understand the different stages in the process
What do you dislike about the product?
The new UI is less intuitive than the previous version
What problems is the product solving and how is that benefiting you?
It gives me the ability to search for calls that mention competitors, products, and scenarios that I face on future calls. Allowing me to better plan my calls and understand how we can position our product most effectively
Recommendations to others considering the product:
Great way to crowdsource information colleagues have come up in their deals.
Already Recommended, #1 sales tool
What do you like best about the product?
Allows us to go back and inspect our deals more thoroughly and comment on areas of improvement. As a manager I can't be on every single call with every rep, but Gong gives me the ability to dial in to more deals to get a better understand what threats there might be.
What do you dislike about the product?
Their app needs some help (sometimes crashes), and their UI on web is not terribly intuitive--they have really powerful features that aren't very visible or intuitive in how to set up. Small tweaks would make these both better, so nothing fundamentally that I dislike.
What problems is the product solving and how is that benefiting you?
Gong has enabled our team to better coach reps, better identify what deals may be at risk (with triggers), and have created a weekly call review sync where our team reviews certain types of calls. As a whole, our team has leveled up how we run our calls and it's been easier to share best practices and call out great reps.
Incredible Service!
What do you like best about the product?
The most helpful thing about Gong is that call calls are recorded for future review. You never miss important information shared by a prospect. It is a huge benefit for sales training, because it tracks keywords and analyzing interaction stats.
What do you dislike about the product?
Sometimes I have a hard time filtering to the call I need within the company. However, that might be a need for me to do more training.
What problems is the product solving and how is that benefiting you?
Looking back on calls for review, sales training and professional development
Love it!
What do you like best about the product?
I like how I don't need to take notes during calls and I can be truly present and engaging with my customers.
What do you dislike about the product?
I wish I could "pin" a moment mid-call - to remind myself to come back to that spot later.
What problems is the product solving and how is that benefiting you?
I haven't had any problems! I love listening to my calls to prep for future calls
Love IT
What do you like best about the product?
How easy it is to browse calls and view details
What do you dislike about the product?
not every call is in the bank , i would like to be able to reflect on all calls if needed
What problems is the product solving and how is that benefiting you?
my flow
Gong team is engaged and ready to provide a customized solution!
What do you like best about the product?
Gong is easy to use and administer for the most part. I like the ability to search on the trackers and see if the sales team is using the things they are trained on. I also like the library as it gives us a way to share calls that new reps can learn from. The Scorecard and comment sections are invaluable, immediate feedback and notification of that feedback is so important.
What do you dislike about the product?
The delays we have experienced in getting the calls imported. I would like more of a dashboard for the Team Leads to see what needs to happen for each team member. I would also like to see some more reporting capabilities.
What problems is the product solving and how is that benefiting you?
We are focusing on coaching and Gong is helping us to define a good call, score it, and coach on it in one place.
It just works.
What do you like best about the product?
The simplicity of gong, it just works without any difficult setup required. The ability to search the transcript of a call and get the timestamp allows us to be more focused on the call vs vigorously writing down notes.
What do you dislike about the product?
It's unfortunate that Gong has to join the call as sometimes when I schedule a last-minute call, Gong will join the call halfway through the call vs within a minute of the scheduled time.
What problems is the product solving and how is that benefiting you?
We are able to send better follow-up emails since we are able to refer back to the transcript and recording of the call.
Recommendations to others considering the product:
Do a trial run for a week with your team and I guarantee you will see the value behind Backblaze.
What's not To Love?
What do you like best about the product?
Gong is a really powerful tool for the CX team. call recordings are great, transcripts are pretty accurate and the tracking capabilities are fantastic for continual learning.
Call review is simple and keyword capture makes navigating to the right part of calls super simple.
Call review is simple and keyword capture makes navigating to the right part of calls super simple.
What do you dislike about the product?
The UI is pretty busy and not terribly intuitive. The transcripts are not always accurate but they have been improving.
What problems is the product solving and how is that benefiting you?
Tracking call metrics - Challenging the team to host better calls with a deeper impact for customers. reviewing details and collaborating on call reviews have allowed us to improve the tracking of action items and focus conversations.
Recommendations to others considering the product:
Great software, highly recommended.
showing 5,331 - 5,340