Gong
Gong.ioExternal reviews
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Provides astounding insight into the prospect and customer life cycle and employee performance
What do you like best about the product?
The insight that Gong provides on my employee's strengths and weaknesses as it relates to external facing communication is unparalleled. I am able to understand when my employees are using too many "filler" words, asking too few questions, or owning too much of the conversation. With the new Account feature that includes all external calls and emails, I am able to speak to a customer with all the knowledge I need at my fingertips.
What do you dislike about the product?
I would like to more functionality with the call libraries. Right now, it is difficult to add or move calls to a folder and segment libraries from the rest of my org.
What problems is the product solving and how is that benefiting you?
I am able to see all the information that I need from multiple systems in one place which makes my job easier.
Analyze your conversations and close more deals
What do you like best about the product?
I don't need to take notes during a demo anymore. I can go back and analyze each phone call to make sure my follow up email has all of the necessary information.
What do you dislike about the product?
There's nothing currently in the platform that's even remotely iffy
What problems is the product solving and how is that benefiting you?
Getting a better understanding on how to ask my discovery questions. Having more self awareness when I'm running demos (ie. slow down, stop saying "um".
Can't run a sales team without it!
What do you like best about the product?
call review, Beat. Love the idea of going directly to a word or idea and drilling in.
What do you dislike about the product?
sycronization sometimes takes 24 hours especially with SalesLoft
What problems is the product solving and how is that benefiting you?
Call quality, zooiming in on specific items like whether an AE has offered a trial for example
Recommendations to others considering the product:
Go for it best investment you'll make.
best sales tool we own
What do you like best about the product?
things dont get lost in translation between SDR, sales, SC, CSO, etc
especially on complicated 9 month long deals, you often forget things
people can coach you on calls
no worry about missing notes
can review deals
especially on complicated 9 month long deals, you often forget things
people can coach you on calls
no worry about missing notes
can review deals
What do you dislike about the product?
not much its pretty good. no real additional effort to use GONG since it auto connects with zoom. I think it focuses a little too much on sales intelligence, like if you say this many key words then it'll help you close deals. haven't look at data to support but i think its a little too "analytical"
What problems is the product solving and how is that benefiting you?
helping get better strategy on deals as an AE, people can re listen to calls and help refine the right next step
Recommendations to others considering the product:
yes, best tool
A MUST when you're always in and out of meetings
What do you like best about the product?
Gong comes in as my right hand when calls are recorded and transcribed. The transcribed part is what I use the most because I like being able to visually see what the call was about, control find specific talking points, and have a reference for follow ups.
What do you dislike about the product?
Sometimes when a call has ended, Gong is still recording so file has 30 minutes of silence.
What problems is the product solving and how is that benefiting you?
Not having to type out notes during a call. I use to rely on rapidly typing notes and follow ups while on a call but now I can just refer to Gong for everything that was discussed,
Recommendations to others considering the product:
If you are in customer success or sales, Gong is a must!
Love Gong
What do you like best about the product?
You can record the call and then send it to a prospect so they can listen to it. You can give them access to it for a certain amount of time and be notified when they watch the call again.
What do you dislike about the product?
Honestly, nothing. It's pretty straight forward!
What problems is the product solving and how is that benefiting you?
Communication! Many times I forgot to jot certain things down during calls but Gong allows me to review the call afterwords.
Easy call recordings
What do you like best about the product?
Gong call recordings are easy to search and find key words because it transcribes the calls for us.
What do you dislike about the product?
Sometimes the Gong recording alert "This call may be monitored..etc." interrupts the very beginning of my phone conversation with a client. Now I just wait a while for it to chime in before I begin talking. Sometime the Gong recorder doesn't record all my calls and I'm not sure why that is.
What problems is the product solving and how is that benefiting you?
I was able to learn from the Gong analytics that I need to pause more often and talk less. It's also helped me better understand that I need to ask more questions and make it conversational if my talk time is too high.
Much more than a Call Recorder
What do you like best about the product?
The constant evolution of the product, and the company being a thought leader in the sales space. They don't just sell you a product, they go out of their way to offer new ideas of how to better leverage it and how to use the data. Everything is tracked, even more than you think. It does take a little proactive thought to figure out how to leverage it more.
What do you dislike about the product?
Nothing really. A few minor tweaks here and there around more data coming in from Salesforce so you can do more in Gong without having to reference back to Salesforce. But that's just me wanting more, and it'll probably happen in the future given their innovative pace.
What problems is the product solving and how is that benefiting you?
Analyzing every aspect of a call. Being alerted when certain actions, words or conversations happen. Using custom built scorecards to consistently score calls and provide feedback from the team. Using the reports to track trends and see what's actually working and not working.
Gong gives me insights I would've never had otherwise.
What do you like best about the product?
It's really important in a sales role to have insight into your strengths and weaknesses. Sometimes it's easy to get into a rut or a certain way of speaking with clients, and it's important to be able to take a high-level approach with actual data to see what you're doing well - and what needs to be improved upon. Gong's analytics provide this in spades.
What do you dislike about the product?
There is an element of customization required with Gong, i.e., needing to input words or phrases you are looking for. Because I believe this has to be done on an Admin level, it can be a pain to get these added into the search.
What problems is the product solving and how is that benefiting you?
Helps our team see what improvements we need to make, down to the actual call. The talk ratio is a quick and easy way to see when you're talking too much and need to be listening more. It can also help us make correlative arguments for reps who are doing very well and showing what they excel at to potentially show WHY they are doing well.
Real time actionable feedback
What do you like best about the product?
I love the stats and being able to understand how long I am talking on a specific call and what type of topics I am bringing up. Also, being able to go back and easily find and listen to a recording from a previous call is essential as I move deals along in my process and continue to build a use case based on each conversation.
What do you dislike about the product?
Not too much really. Sometimes the call transcript doesn't pull in accurately but i'm assuming that is more based on the clarity of the call and how clear people are speaking.
What problems is the product solving and how is that benefiting you?
-Improving my overall call structure and consistently iterating on my phone/sales skills by leveraging Gongs real-time call transcription data
Recommendations to others considering the product:
If you have a growing inside sales team Gong is essential for reps to build their skills and managers to effectively coach.
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