Gong
Gong.ioExternal reviews
6,571 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Will never not use again
What do you like best about the product?
Ability to listen to call, provide coaching on calls, sharing calls with the broader sales team and ultimately drive quicker onboarding.
What do you dislike about the product?
The only downside is that there is so much functionality, staying on top of are you using the tool to its full extent.
What problems is the product solving and how is that benefiting you?
Increased win rate, shortened sales cycle, reduced ramp time for new AEs.
Learned how to give better webinars
What do you like best about the product?
What I like most about Gong is the ability to quickly search and find call recordings of mine and other teammates. I love seeing call stats and being able to see how many times the client or myself talked about certain topics like upgrading, or cancelling, strategy/goals, etc. I like being able to share the recording much easier than GoToMeeting recording.
What do you dislike about the product?
I wish there were more stats to share like how many calls no showed or were under 10 minutes for example.
What problems is the product solving and how is that benefiting you?
Sometimes the client has a hard time dialing in through computer and is forced to dial into the phone number. It's wasted myself and the client time for our call.
Recommendations to others considering the product:
This is a great tool to use for anyone who does webinars or online conference calls.
Sales Coaching & Enablement Made Easy!
What do you like best about the product?
Gong was fundamental in helping me both prep to interview for my current role & ramp up into that same role. Having full access to all of my teammates calls & the ability to find narratives that work with our customers has been huge to making me more confident on my own calls. Being able to get feedback on my own calls & learn from some of our top reps has been incredible. The transcripts & call stats are just icing on the cake.
What do you dislike about the product?
Nothing that I particularly dislike. Could be some easier integration with my own phone, so I don't always have to use a screenshare link to record.
What problems is the product solving and how is that benefiting you?
Gong has helped both myself & my manager ID key places for improvement on my calls & demos. She can't be on every call, so it's nice to get feedback where I know I need it. It's also made it significantly easier to jump in & learn from the top reps in our org. It's also fun to immediately look at the stats from a demo & know if you've talked too much. ;)
Recommendations to others considering the product:
There's nothing you could do better for your Salespeople than giving them transparency into their own calls & those of their colleagues to arm them for better conversations & future improvement. Gong gives you a quick glance into your call quality but also allows you to dig deeper with your own coaches & managers to really drive impactful change & improvement.
Sales coaching and review platform
What do you like best about the product?
While they claim Account Executives, Customer Support, and AMs "benefit" from this, in reality, it just means everyone is under constant surveillance.
• Obsession with Vanity Metrics: Management now obsesses over "talk ratios" (who is talking more) rather than the actual quality of the relationship. It encourages reps to stay silent just to pad their stats, even when they need to take control of a call.
• Robotic "Keyword Bingo": The topic gauging feature kills natural conversation. You feel pressured to shoehorn in specific phrases or "popular topics" (like new products) just to satisfy the algorithm, rather than listening to what the client actually needs.
• Nitpicking Over Coaching: The ability to auto-tag feedback at specific times just gives managers a tool to nitpick every stutter or pause. Instead of holistic coaching, you get bombarded with timestamped criticisms on minor details.
• Unrealistic Standards: The "library of best calls" creates a cookie-cutter culture. Management expects everyone to mimic the top 1% of calls exactly, which kills individual personality and authenticity in the sales process.
• Obsession with Vanity Metrics: Management now obsesses over "talk ratios" (who is talking more) rather than the actual quality of the relationship. It encourages reps to stay silent just to pad their stats, even when they need to take control of a call.
• Robotic "Keyword Bingo": The topic gauging feature kills natural conversation. You feel pressured to shoehorn in specific phrases or "popular topics" (like new products) just to satisfy the algorithm, rather than listening to what the client actually needs.
• Nitpicking Over Coaching: The ability to auto-tag feedback at specific times just gives managers a tool to nitpick every stutter or pause. Instead of holistic coaching, you get bombarded with timestamped criticisms on minor details.
• Unrealistic Standards: The "library of best calls" creates a cookie-cutter culture. Management expects everyone to mimic the top 1% of calls exactly, which kills individual personality and authenticity in the sales process.
What do you dislike about the product?
Not much. Sometimes the transcript isn't perfect, but it's hard to find things that are lacking in this product.
What problems is the product solving and how is that benefiting you?
We're using it to implement new training and call tracks, coach reps on the sales process, and discover what are the top complaints or praise we hear from our customers. In addition, we can easily pull some insights on what top reps are doing vs our middle performers.
Game Changer for Sales process and creating a better client and prospect experience.
What do you like best about the product?
Gong is fantastic at being able to break down the key components of a call. This can be super helpful in relaying feedback from prospects and clients to internal teams to ensure seamless consistency and communication between meetings.
What do you dislike about the product?
Gong calls don't seem to sync on most Salesforce Account and Contact Account records.
What problems is the product solving and how is that benefiting you?
It's been great to get Solution and Professional Consulting Teams up to speed on Opportunities quickly and accurately.
Gong is GREAT!
What do you like best about the product?
I love that I can go back and listen to calls with prospects so I dont have to take notes during the call...I can focus on the present conversation and make it flow more smoothly. And I can use calls from months ago to get a prospect interested again. I also can learn what NOT to do on calls by being able to listen to calls that went south
What do you dislike about the product?
There have been a few. occurences where the gong did not pick up my 2 minute call
What problems is the product solving and how is that benefiting you?
It has revolutionized the way I do sales
Quick, Actionable Insights
What do you like best about the product?
I have used many recording tools in the past and this one is by far, the easiest, most intuitive interface. I can quickly access the most valuable information of the call.
What do you dislike about the product?
I wish there was a direct interface to my hard phone line. However, there may be a way to do this but I am not the Gong product owner at my company.
What problems is the product solving and how is that benefiting you?
I am able to save time by not having to listen to the calls several times; I can make comments on important topics the prospects mention and I can share valuable pieces of information to key players in my organization without them having to listen to the call to its entirety.
Recommendations to others considering the product:
I would highly recommend Gong to all sales professionals.
Customer Success Manager at SaaS start up
What do you like best about the product?
It's incredibly helpful to be able to go back and analyze the huge number of calls I conduct every week. It helps to pinpoint specific moments of interest in the conversation, and I can tag my colleagues to share information or ask for feedback.
What do you dislike about the product?
Sometimes the transcript will be a bit off.
What problems is the product solving and how is that benefiting you?
Instead of focusing on writing down every detail of a call, I can listen more intently to my customers.
Recommendations to others considering the product:
Gong is helpful for more than just sales - Our CS team loves using it.
Great place to listen and review sales content
What do you like best about the product?
I like how each speaker on a call is parsed and analyzed for amount of speaking time. This provides great insight.
What do you dislike about the product?
Nothing that I can think of, haven't encountered a problem yet.
What problems is the product solving and how is that benefiting you?
Listening to content from other teams for learning in other sectors of the company. The individuals actually recording the call use it for personal growth by identifying issues and addressing them.
Time to Quick Impact
What do you like best about the product?
We use gong in three different capacities:
-Deal Dissection (Are reps logging the right activities and getting the right folks to the table)
-Call Coaching (From BDRs to AEs to Sales Managers, our team is very transparent on feedback within gong)
-Activity + Continual learning (We plug Gong recordings into our LMS, Lessonly to create an all encompassing approach to ramping and continual education for reps.)
-Deal Dissection (Are reps logging the right activities and getting the right folks to the table)
-Call Coaching (From BDRs to AEs to Sales Managers, our team is very transparent on feedback within gong)
-Activity + Continual learning (We plug Gong recordings into our LMS, Lessonly to create an all encompassing approach to ramping and continual education for reps.)
What do you dislike about the product?
Honestly, the only dislike is not being able to download snippets of calls but you have to download the entire call and then cut the snippet when you re-use the file.
What problems is the product solving and how is that benefiting you?
As mentioned above, we use gong to onboard reps, show continual improvement/constant coaching to our team and integrate this into our LMS (Lessonly), to enable our reps with only the best examples on how to present/sell/etc.
Recommendations to others considering the product:
Gong is an easy way to not only dissect deals for your closers but also hone in one BDRs cold calling activity. I spent nearly 2 hours a day in Gong gleaming insights from activity, talk tracks and easy coaching opportunities. I HIGHLY recommend gong to any other Sales Ops or Sales Enablement colleague.
showing 5,431 - 5,440