Gong
Gong.ioExternal reviews
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Easy usage, great UI
What do you like best about the product?
I love how quickly gong records and TRANSCRIBES calls
There have been calls that I missed certain details, and instead of wasting time re-listening to the entire call, I can just reference the transcription or view the time stamps generated
There have been calls that I missed certain details, and instead of wasting time re-listening to the entire call, I can just reference the transcription or view the time stamps generated
What do you dislike about the product?
transcriptions of people that have accents are pretty bad, and not always reliable
What problems is the product solving and how is that benefiting you?
There have been calls that I missed certain details, and instead of wasting time re-listening to the entire call, I can just reference the transcription or view the time stamps generated
Gong is amazing
What do you like best about the product?
I've been using Gong for about a year now and it's such an intuitive platform to track your sales calls, locate key words, measure talk ratios between you and your client to showcase active listening skills. By far, Gong is a huge asset to my continual improvement as a sales professional.
What do you dislike about the product?
Not a whole lot. I really only have good things to say about it. There's always something that can be improved upon but I'm really scratching my head here to give an example.
What problems is the product solving and how is that benefiting you?
I'd say the biggest hurdle that Gong is helping me with is implementing more balance in talk ratios. I talk a lot and it's enabled me to give my prospects more opportunities to share greater detail and information about the challenges that they are facing. This allows me to tailor the conversation with their priorities in mind and leads to a much more productive conversation.
Recommendations to others considering the product:
Do it.
Gong review
What do you like best about the product?
Highly intuitive to use - super helpful for coaching and call reviews, great service from the team and they are easy to do business with.
What do you dislike about the product?
Library section and call snippets still need some work from desktop flow to app flow and it can sometimes be hard to get into app without having to verify and sign in every time. perhaps more to do with our sso.
What problems is the product solving and how is that benefiting you?
systematized structured coaching - measurable behaviour changes, can be more surgical in coaching sessions, reps can also listen nack to themselves to prep for next call or for retroactive coaching and listen to other top performer calls.
Recommendations to others considering the product:
Buy this - changes the coaching and selling motions over time and helps to pinpoint where coaching is needed
Gong is the digital call reviewing tool I've been praying for!
What do you like best about the product?
I love the feature in Gong that breaks down the call into categories. You can see exactly where certain topics are discussed and for how long. It shows the breakdown of talk time between each person on the call. It even provides you with an in-call transcript which I find has been consistently very accurate. You can navigate to any portion of the call based on topic or time. The sound quality is phenomenal!
What do you dislike about the product?
There is not much to dislike. If I had one critique it would be that the transcripts could use another voice training recognition update. It's accurate about 7-8 out 10 times but I think the heavy southern & mid-western accents of some of our members are the issue. So maybe do more voice/word recognition with those types of accents to improve the in-call transcript.
What problems is the product solving and how is that benefiting you?
Member engagement is critical to our company operations and revenue. Using Gong has given us a seamless way to interpret call analytics and see where and how we engage members and then pinpoint what helps our associates be successful during member engagement.
Gong for Scaling
What do you like best about the product?
We love the ability to be able to get great insight on all our reps calls, positioning of products and challenges in the market. As a small team with limited management resources, it has been great for us to be able to scale our feedback and coaching programs to our young sales reps.
What do you dislike about the product?
The least helpful aspect of Gong has been benchmarking performance outside of the organization. We find our best practices are considerably different from the benchmarks Gong recommends.
What problems is the product solving and how is that benefiting you?
Gong is helping me provide meaningful feedback to my team and freeing up time to focus my energy on different projects, or organize my time among my reps.
Great Tool
What do you like best about the product?
I like that gong not only records calls, but also provides descriptive, fast, insightful analytics that allow immediate improvements.
What do you dislike about the product?
Nothing comes to mind in terms of dislikes
What problems is the product solving and how is that benefiting you?
Analyzing conversation for better use of tone, pace, questioning, strategy and also capturing insights digitally instead of manually with writing.
Recommendations to others considering the product:
Buy it
Long on Gong!
What do you like best about the product?
The ability to quickly reference and listen (or read in the transcription) key sections of a call is genuine game changer changer that has raised my efficiency and helped me immensely with my follow up preparation. Also powerful are the Points of Interest that help me analyze and plan for next steps. Finally, the ease with which you share calls with colleagues, prospects, and clients with minimal clicks is a major plus.
What do you dislike about the product?
There are a number of secondary features shown to me during the demo but it is not obvious how access these. More guidance on the dashboard as to where to go and how to take advantage of the additional features would be helpful
What problems is the product solving and how is that benefiting you?
Reducing the time required to find and pull critical information from calls.
Thanks to Gong, I've regained time that otherwise would be spent combing through calls and become aware of areas where I can improve,
Thanks to Gong, I've regained time that otherwise would be spent combing through calls and become aware of areas where I can improve,
Great platform with great value
What do you like best about the product?
I love how detailed the tool is, always crystal clear audio and video. I love the 2x speed, the ability to listen to one party at a time.
What do you dislike about the product?
It is slightly cluttered, the UI is .slightly hard to use, I wish the main dashboard were slightly more simplistic
What problems is the product solving and how is that benefiting you?
I have been able to jump-start my training by listening to my colleagues in Gong. I have been able to go back to review what I said on the phone with my customers!
Captured Conversation
What do you like best about the product?
Post call it is great to review where improvements can be made with how the communication went with the customer. Accuracy of your customers inquires is captured, not missing key points of what they brought up or any missed opportunities.
What do you dislike about the product?
Negatives to using Gong, I cannot think of any.
What problems is the product solving and how is that benefiting you?
Reviewing the call for accuracy has been a huge improvement in not having to go back and bother the customer for clarification. Gong saves you time and credibility.
Recommendations to others considering the product:
It will save you time while allowing for accuracy in capturing all that your customers communicated.
Increased Prospect Engagement
What do you like best about the product?
The recording features which are broken down by talk track
What do you dislike about the product?
The glitches in the product. If I walk away from my computer I almost always have the refresh the browser.
What problems is the product solving and how is that benefiting you?
Gong allows me to have even more engaging dialogue with my prospects because I do not have to worry about keeping notes.
Preparation for calls is also made much easier.
Preparation for calls is also made much easier.
Recommendations to others considering the product:
I would consider who would be administering it because it can be kind of glitchy.
In addition, I think it's best for outbound sales teams. I don't think inbound SDRs get that much value from the tool as their volume is much lower.
In addition, I think it's best for outbound sales teams. I don't think inbound SDRs get that much value from the tool as their volume is much lower.
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