Gong
Gong.ioExternal reviews
6,575 reviews
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Great way to dissect a conversation and pin point strengths and weaknesses
What do you like best about the product?
I like that its breaks it up by topics so you can quickly find a certain point in a conversation without skipping through the recording. You can just type in works or subjects and the system will find it for you. There are also quick options that are already implemented. My favorite thing about gong is that you will find mistakes in your calls that you didnt even know that you were making. Things that you would not be able to pick up on from a normal call recording. I have not ever seen anything like this system here.
What do you dislike about the product?
I honestly do not have any dislikes. It is a flawless system that is easy to use, extremely beneficial, and can be utilized at anytime anywhere. Such a great tool to help develop yourself.
What problems is the product solving and how is that benefiting you?
I have been able to find inconsistencies in my call flow and my pitch, Gong has assisted finding those inconsistencies to help me make the necessary adjustments.
Recommendations to others considering the product:
I would recommend that when you first start to use gong that you spend several hours off the bat looking through gong and messing around with all of the different feature available. This way when you want to use gong as a tool you already know where all of the features are. You will be able to navigate through the system quickly to help you develop your call flow and sales strategy. It can be such a useful tool if it is taken advantage of in the right way.
It will make you a better sales person
What do you like best about the product?
It teaches patience and listening skills and allows you to focus on what the client is saying rather than trying to take notes. You can also self-evaluate after every call and discover key moments about a clients business needs or buying process.
What do you dislike about the product?
It's a great product but sometimes calls aren't recorded and translations can be inaccurate.
What problems is the product solving and how is that benefiting you?
Gong allows me to focus on what clients are saying and teaches patience during key moments when they are speaking. It is impossible to type notes and be a great listener. Gong takes the notes for you. It will also help you with follow-up highlighting action items agreed upon during the call. For me the I focus on the longest customer story feature as a way to evaluate how interested a client is in my solution.
Recommendations to others considering the product:
Gong is the most reliable solution I have seen in my 10 years of sales experience.
GONG makes be a better sales rep
What do you like best about the product?
I like the actionable insights that I get from GONG. I am able to review call on my own time or use them during 1:1's with my manager or colleagues.
What do you dislike about the product?
There is not much I dislike. Originally it can be nerve wracking to know people on your team can access your calls, but how will you get better if there is no opportunity for coaching?
What problems is the product solving and how is that benefiting you?
I am solving the problem of getting real time feedback from Gong's software and feedback from my manager when I want to step back and look at where I may have made a mistake on an important call.
I can also only share a small snippet of a conversation making it far more effective than listing to an entire demo that only part of the call needs coaching.
I can also only share a small snippet of a conversation making it far more effective than listing to an entire demo that only part of the call needs coaching.
Recommendations to others considering the product:
Embrace the software as it will help you become a better rep!
One of the best tools in my sales tool kit
What do you like best about the product?
I don't have to take detailed notes on a call, i can actually listen to my prospects and easily find what I need later.
What do you dislike about the product?
Nothing, I really think it's easy to use and great for an organization to have this type of visibility and metrics around calls.
What problems is the product solving and how is that benefiting you?
I'm becoming a better listener. I'm also learning how much time I dominate some conversations, or miss key things a prospect said
Gong is great!
What do you like best about the product?
Gong's recordings after my calls are great
What do you dislike about the product?
I haven't discovered any real downside yet
What problems is the product solving and how is that benefiting you?
I am able to review my calls almost immediately after the call is finished. I am able to learn from the notes Gong provides where I might have action items and what I need to focus on. There are numerous features I haven't even begun to try yet, but since I just started using Gong I have recognized a variety of benefits allowing me to use it to manage my sales activities more effectively.
Recommendations to others considering the product:
Try it. It's really good! (so far!)
Seriously a game changer
What do you like best about the product?
So many features to highlight! I think the most value has been in just having the full call with transcript accessible for review post-call. I love searching for keywords to quickly find what I need. Also, sending snippets from calls is incredibly helpful for peer review as well as escalating any issues to management.
What do you dislike about the product?
Not much- the time that the call needs to be analyzed is a little inconvenient sometimes, but never an imposition.
What problems is the product solving and how is that benefiting you?
You never miss a follow up item.
Gong has helped our Professional Services team become consistent with the way we support our customers.
Gong has helped our Professional Services team become consistent with the way we support our customers.
Recommendations to others considering the product:
Do t worry about the big brother aspect
Simply working, without hiccups
What do you like best about the product?
The key words labelling & searching and finding the right calls
What do you dislike about the product?
You can't forward by seconds, only to the next speaker
What problems is the product solving and how is that benefiting you?
Looking & Finding calls on specifics subjects i want to explore
Recommendations to others considering the product:
Go for it
Crucial for Customer Success
What do you like best about the product?
The ability to locate key words throughout the conversation.
What do you dislike about the product?
The translation/transcription feature could stand to be improved.
What problems is the product solving and how is that benefiting you?
Solving the problem of missing important details. It's tough to register what a customer is saying, write notes, and respond with value - Gong takes out the notes part, so I am just responsible for listening with my undivided attention and focusing on their concerns.
Recommendations to others considering the product:
This tool greatly improves training capabilities for calls as well.
Gong for Account Management
What do you like best about the product?
Gong is easy to use and has totally changed my workflow - it's saved me time and helped
What do you dislike about the product?
I feel like I'm getting great use out of the tool. I wish the transcripts were easier to follow, and I also wish there were a "compact' view I could toggle to for the call list instead of including the thumbnails.
What problems is the product solving and how is that benefiting you?
In my organization, it's been a critical tool to listen back to complicated customer needs, especially with an entire team serving them. We also use gong to snippet customer feedback or thoughts on the market and send to our product marketing team to inform our roadmap. The handoff from sales to account management is cleaner, clearer, and more productive thanks to gong.
Recommendations to others considering the product:
Think about how having customer calls recorded can help your organization across departments - not just sales intelligence/data.
great tool for CS
What do you like best about the product?
Transcribes the call and points out when you have made a promise, makes it easy to track action items.
What do you dislike about the product?
nothing so far. It has done everything I wanted it to.
What problems is the product solving and how is that benefiting you?
tracking customer interaction between departments. Sales (SDRs to AEs) - SE - CS.
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