Gong
Gong.ioExternal reviews
6,575 reviews
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Leveling up the experience we deliver to clients
What do you like best about the product?
Gong gives you the opportunity to level up your game when having conversations. It makes it easy to collaborate with others through the power of conversations. Some of my most used features are: request feedback, client facing sharing, and using points of interest.
What do you dislike about the product?
There isn't much for me to say here. If I were to be really nit picky there have been a few integration errors where I've missed some call recordings and I've really come to rely on Gong.
What problems is the product solving and how is that benefiting you?
Consistency in delivering value and positioning to our clients, perfecting talk tracks, getting feedback on areas to improve or drive better value through conversations.
Less note taking, more active listening!
What do you like best about the product?
It works as it should! It records my calls and allows me to focus on the prospect. I am able to have an actual conversation instead of interrogating. As a result, my demos are better and I remember more. For any gaps, I can always go back to the call and with the easy to use UI, I can easily find the part of the call that I want to listen to.
What do you dislike about the product?
It takes a little bit to process after the call.
What problems is the product solving and how is that benefiting you?
Helps me listen better and write better recap emails. At the same time, with longer deals, I am able to keep everything cohesive from call to call and go back and find key moments to hammer home in between calls when sending follow ups. This has made communication throughout the entire sales cycle and helps me deliver value at every touch instead of just asking, "any other questions, or hear back from your team?"
Transformational tool for coaching
What do you like best about the product?
As a sales manager I can't be on every call, but Gong allows me to prioritize my time by listening to key components of any relevant calls to best coach my reps on specific competencies. It's the premier tool for new hires and to learn from the best reps on the floor without having to align with their schedule to live shadow.
What do you dislike about the product?
I look forward to them adding more features to track individual progress overtime and provide more reporting on best practices within the organization vs across tech sales in general.
What problems is the product solving and how is that benefiting you?
Solving for inability to be on multiple calls at once, inability to search transcripts to find specific nuggets and see high level statistics on a specific call. Able to coach better driving faster development impacting revenue my team can drive.
Excellent tool in my toolbox
What do you like best about the product?
I love the transcript feature. It allows me to pull up a sales call and search for specific terms and action items.
What do you dislike about the product?
The only thing I don't like is the color scheme
What problems is the product solving and how is that benefiting you?
No problems to date, but because our whole team uses Gong, if I get an account from a team member, I'm able to go over their previous calls and bring myself up to speed on the account,
Recommendations to others considering the product:
It's a valuable sales tool that enables me to be more efficient, and stay on top of client deliverables
Gong is a fantastic and super useful tool for salespeople of all levels
What do you like best about the product?
Gong provides us with the ability to conduct post-mortem reviews of conversations and understand where and how we can improve.
What do you dislike about the product?
We are still waiting on additional team features
What problems is the product solving and how is that benefiting you?
Optimized our sales coaching abilities
Gong offers more features than built in recorders
What do you like best about the product?
Transcription makes it easy to find what I need from a call. It is easy to share calls with clients and teammates.
What do you dislike about the product?
Video quality is poor.
There is no option to pause recording. You either have to let it run or kick it out of the call entirely.
Does not join last second calls.
There is no option to pause recording. You either have to let it run or kick it out of the call entirely.
Does not join last second calls.
What problems is the product solving and how is that benefiting you?
I can share meetings with clients so they can refer back to the video instead fo contacting me with questions. It was useful to watch call while I was being trained.
Recommendations to others considering the product:
Useful for transcription and sales analytics. It is not as great for support calls.
Close deals faster with Gong!
What do you like best about the product?
Thanks to Gong, I can easily recall conversations, quickly identify the key challenges and goals, and be strategic in my pitch and communications to increase sales velocity.
What do you dislike about the product?
I don't have any issues with Gong. There are times that the written transcript is off, but it could be due to my enunciation, and I'm able to easily listen to that snippet to clarify, so it's isn't a major issue.
What problems is the product solving and how is that benefiting you?
My follow up messaging is much more tailored since I'm able to reference the call. Our sales leadership is also able to give us great feedback on specific aspects of our pitch which is both motivating and constructive.
Recommendations to others considering the product:
Try it out! Picking up a conversation you had weeks ago with a prospect is effortless with Gong.
Bang the Gong
What do you like best about the product?
Gong is by and far one of my favorite tools that I use, and not only because their marketing material is so on point.
At one of my former companies I worked to try and implement gong after a trial, but because we were using a competitor for no cost at all, I had a hard time convincing management that there was value there.
Let me tell you, they really missed out. Gong is an amazing system and I use it regularly to evaluate and re-evaluate my sales process to make sure i'm being the best resource for my prospects.
Any sales manager who is not using Gong, should be using Gong to help their team reach their full potential. [It's like running in sneakers for the first time after running barefoot your whole life].
At one of my former companies I worked to try and implement gong after a trial, but because we were using a competitor for no cost at all, I had a hard time convincing management that there was value there.
Let me tell you, they really missed out. Gong is an amazing system and I use it regularly to evaluate and re-evaluate my sales process to make sure i'm being the best resource for my prospects.
Any sales manager who is not using Gong, should be using Gong to help their team reach their full potential. [It's like running in sneakers for the first time after running barefoot your whole life].
What do you dislike about the product?
i wish there was some incentivisation aspect to the system like, giving props or a like for things that other salespeople have done well.
Additionally, if there was an easier way of categorizing stellar calls for ramping salespeople so they could listen in during their first few weeks, that would be amazing.
Additionally, if there was an easier way of categorizing stellar calls for ramping salespeople so they could listen in during their first few weeks, that would be amazing.
What problems is the product solving and how is that benefiting you?
I firmly believe that I owe it to my prospects to be aware of their issues and help them solve in the best way I can. Without Gong, there's no way I'd be able to 100% keep track of all the conversations that I'm having, and i can guarantee that I'd be letting my prospects down while getting lost in all of the back and forth.
Gong allows me to be the best resource for the people I'm trying to help, and also helps differentiate me from other salespeople who aren't putting in the time or effort.
Gong allows me to be the best resource for the people I'm trying to help, and also helps differentiate me from other salespeople who aren't putting in the time or effort.
Recent convert from Chorus to Gong
What do you like best about the product?
Gong is very easy to use to manage your recorded calls and share with prospects. The stats and unique data behind is incredibly powerful. A must have solution for any sales organization!
What do you dislike about the product?
I wish there was an easier way to see all of my calls - I have to search for a specific one each time.
What problems is the product solving and how is that benefiting you?
It improves deal cycles and personal development.
Recommendations to others considering the product:
Make the switch - it's absolutely worth it!
Obsessed.
What do you like best about the product?
I love how you can search for specific words, tag different topics, and comment on specific moments in the call for strong pieces of training.
What do you dislike about the product?
What's not to like? I wish that I've had it my entire sales career.
What problems is the product solving and how is that benefiting you?
Scalable coaching and better insight into forecasting! By listening to the first 10 mins of a call or jumping to the prospect, I can tell which opps are real and which aren't.
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