Gong
Gong.ioExternal reviews
6,579 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Avid Gong User
What do you like best about the product?
There are so many things but I think one of the best features is that the search feature will take you to whatever part of a conversation you want to listen to.
What do you dislike about the product?
I dislike that all of my calls aren't recorded. Obviously it isn't on Gong as there are laws and place and Gong doesn't actually do the recording on the calls, but I wish I could potentially look back at all of my calls.
What problems is the product solving and how is that benefiting you?
Everyone takes notes, some better than others, but I like that if I miss something I can always pop on Gong and try to pick up what I missed during the live conversation.
Recommendations to others considering the product:
Pay attention to the emails that you get. There are always best practices for calls which are very beneficial.
Great tool to improve your pitch!
What do you like best about the product?
This is a fantastic training tool. Not only can you listen to your past conversations with clients and see what you did right and wrong, but you can also listen to your colleague's conversations and learn from them.
What do you dislike about the product?
The main issue I have with Gong is it will sometimes take a while for the calls to be ready for review. I also at times have issues pulling up old calls in the system.
What problems is the product solving and how is that benefiting you?
Great training tool for new staff. Instead of having them shadow calls when they are happening, you can save good and bad calls and get them to listen through them at their leisure... they can rewind/fast forward, etc. It's also great if a customer claims they weren't aware of something - you have proof that this was spoken about to back you up.
Recommendations to others considering the product:
The more you use it the more you learn! Great tool.
Great tool for the team and managers
What do you like best about the product?
Gong makes it easy to shadow and give feedback to my team. I can listen on my own time and follow up with coaching as it relates to specific areas of the call. Additionally, it is easy for peer coaching and for the team to learn from each other.
What do you dislike about the product?
I wish there was a way to track filler words as that can be a hindrance to building credibility on calls.
What problems is the product solving and how is that benefiting you?
Coaching mostly, but we are also solving for knowledge share across the company: product feedback, process improvement, etc as we hear it from customers.
Recommendations to others considering the product:
Understand what you want out of the software first, but chances are, it will meet your needs.
Amazing, love the platform
What do you like best about the product?
As a BDR, it enables me to review every sales call at the company. For my professional development, this has been essential in learning from the good calls, and also the bad.
What do you dislike about the product?
Sometimes the app doesn't work perfect, other than that I have nothing I dont like.
What problems is the product solving and how is that benefiting you?
Sales development. As a startup with offices in London and SF, Gong allows us to be part of the entire commercial team through following and helping with deals that we might not otherwise have been able to if we hadn't had the recordings of calls.
Recommendations to others considering the product:
A must have for any sales team. Crucial for growing businesses to be kept abreast of how commercial is doing.
Great coaching tools!
What do you like best about the product?
I like Gong's meeting transcripts. We capture recordings of every meeting via GoToMeeting and I love reviewing transcripts for clarity around discussion topics.
What do you dislike about the product?
I hate my voice! LOL - I am not a fan of actually listening to recordings. I also wish the notification emails I receive after calls included embeddable links to recording pages. Could be user error/ignorance but I don't love having to open the call recording in order to capture a recording link to share broadly.
What problems is the product solving and how is that benefiting you?
For our organization, we use Gong recordings to help with many important problems. We refer new hires to call recordings to orient them to our positioning. We analyze call records for coaching and we look at keywords to ensure compliance with important initiatives.
Gong should be a must-have rather than a nice-to-have.
What do you like best about the product?
I've used several call recording applications and nothing compares to Gong. Gone allows me to record my calls, review them, share with clients and above all... go back and analyze my calls to find mentions of a word or identify a points of clarification.
What do you dislike about the product?
The library for personal versus company-wide calls is a bit hard to navigate, same for search. I'm finding myself search for calls but searching in calls etc. Really a solid tool though so it's a minor issue.
What problems is the product solving and how is that benefiting you?
Sales coaching. Analyze my talk tracks, analyze and dissect my call-to-listen ratio. Share calls with colleagues and leadership to provide and gain coaching opportunities.
Recommendations to others considering the product:
Great tool, very user friendly and while it's robust, it's also not overly complicated.
Really love Gong
What do you like best about the product?
I've used several different voice recording software solutions and gong has been the most user-friendly and accurate for me. I really like that I don't have to take notes during calls and can go back and read the transcripts. I also like that it give you analytics like talk time, pauses and filler words.
What do you dislike about the product?
Althought it's better than others, I think the transcription can sometimes be pretty inaccurate. I will go back and read the transcripts and it attributes the words to the wrong person or the words are just completely inaccurate.
What problems is the product solving and how is that benefiting you?
Call coaching and understanding how I can communicate more effectively on calls.
Recommendations to others considering the product:
Nice product, just make sure you are utilizing the capabilities as much as possible
Best thing that happened in our sales org for a long time
What do you like best about the product?
So easy to use and easy to search previous calls by topic or user.
The ability to go back and listen to detailed recordings is just amazing.
The transcript is very close to being 100% correct most of the time.
I've learned so much from my other colleague's calls and implemented the talk tracks on my own pitch.
The ability to go back and listen to detailed recordings is just amazing.
The transcript is very close to being 100% correct most of the time.
I've learned so much from my other colleague's calls and implemented the talk tracks on my own pitch.
What do you dislike about the product?
The sound of my voice. But that Gong can't help with.
What problems is the product solving and how is that benefiting you?
Sharing peer knowledge, learning from my own mistakes and sharpening my pitches and talk tracks.
Also listening back to what the customer said or didn't say after the fact helps me pick up on hints and threats that I wouldn't otherwise during a high-pressure call.
Also listening back to what the customer said or didn't say after the fact helps me pick up on hints and threats that I wouldn't otherwise during a high-pressure call.
Recommendations to others considering the product:
It's a no brainer
Great insight and analytics
What do you like best about the product?
I like how quick the feedback is given.
What do you dislike about the product?
Search-ability into other peoples calls
What problems is the product solving and how is that benefiting you?
I’m learning more about my strengths and weaknesses in sales conversations, learning more about our tools, and providing me the ability to pay more attention to the consumers needs by re-listening to those conversations.
Great tool!
What do you like best about the product?
This tool is very intuitive and really eliminates most manual work for us as a sales team.
What do you dislike about the product?
I can't think of anything off the top of my head. The transcription/key word pickup could always be improved but that's to be expected.
What problems is the product solving and how is that benefiting you?
Gong helps us a ton with onboarding and coaching for new reps.
showing 5,781 - 5,790