Gong
Gong.ioExternal reviews
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The first perfect score I have given anything ever...
What do you like best about the product?
Gong is a sales game-changer. I cannot think of a better enablement tool for new reps to ramp up quickly...and for seasoned reps to stay sharp and continually improve.
Being able to listen to calls at 1.5x and 1.75x is incredibly valuable.
Managers and teammates dropping comments at specific points of the playhead is super helpful as well.
Being able to listen to calls at 1.5x and 1.75x is incredibly valuable.
Managers and teammates dropping comments at specific points of the playhead is super helpful as well.
What do you dislike about the product?
a bit more robust search would be nice. but seriously...I'm digging here just to think of something remotely critical.
What problems is the product solving and how is that benefiting you?
I've never had a faster ramp up time in any sales job. Gong is largely responsible.
Recommendations to others considering the product:
buy it. I don't know what it costs, but I don't care. buy it.
Gong is massively helpful for growth and development
What do you like best about the product?
Being able to easily and quickly review my calls with clients means i don't have to focus heavily on note taking, I can get a clear view of my talk ratio, and I can look for opportunities to improve in my role. My organization also uses Gong's features for internal coaching and development as we share our calls within our team for peer critique and feedback.
What do you dislike about the product?
I'm pretty happy with the features and integrations
What problems is the product solving and how is that benefiting you?
Recalling what was discussed in a meeting, improving talk to listen ratios, quickly finding specific topics in a conversation, team training and critique.
Great way to remember your conversations quickly
What do you like best about the product?
I love that Gong now suggests the proposed next steps from a call. I have so many per day, its great to look through my gong emails to know what I need to follow up on. I also love the call transcripts
What do you dislike about the product?
nothing really to say here... the AI keeps getting better. Transcripts could improve in accuracy
What problems is the product solving and how is that benefiting you?
this helps train our sales teams, remember what we spoke about, and be on point for next steps/ follow up calls
Gong is really easy to use and extremely helpful for development
What do you like best about the product?
The UI is great, features like analyzing filler words and percentages of how long I talk vs. the customer are awesome.
What do you dislike about the product?
Haven't figured out how to transcribe notes yet.
What problems is the product solving and how is that benefiting you?
As a BDR, it's crucial that calls are regularly reviewed for efficacy and development. It's never been as easy as it is with Gong to really tear apart a call, go back and listen, and get the analytics at a glance, making it easier for my manager to coach and develop my skills.
Gong, A Really Nice Product
What do you like best about the product?
Gong really helps me with self evaluation. Whether it is spur of the moment calls or scheduled business review calls, I am able to listen back to what I may have done well, or need more work on. Gong also helps in the fact that I can jump from different sections of calls to see how I am presenting different types of data.
What do you dislike about the product?
There really is not much to dislike with this product. It hits my needs of what I am looking for.
What problems is the product solving and how is that benefiting you?
I have found words that I use too much. I also find it very beneficial to see how much talk time I have in comparison to my clients.
Recommendations to others considering the product:
If you want a great way to self evaluate, Gong is a wonderful product for you.
Not Just Call Recording, But Call Analysis and Sharing
What do you like best about the product?
What I like best about Gong is that it's setup to automatically join and record my cadence calls with GoToMeeting. I never have to remember to start recording.Also, after the call analysis is complete, not only does it display which attendee what speaking, but what the topic was as well. It's usually very accurate. Sharing is easy. In my post call emails to my customers, I always insert the link to the call for them to review.
What do you dislike about the product?
There isn't much I don't about Gong. If I have to come up with something, I suppose faster analysis times would be better. But the time it takes now and the results that are produced, I'm fine with.
What problems is the product solving and how is that benefiting you?
One business problem Gong helps me with is reviewing. I take notes as best as I can during my calls. Sometimes if I'm presenting on the call, I cannot take proper notes. I usually write down the time on a pad if there is something I really need to capture in a call note. Then when the call is over and I review that call and move to exact times to locate the information I wanted to note.
whip your qualification calls into shape
What do you like best about the product?
the intelligent analytics on calls is remarkable, the UI is super friendly and makes it easy to understand said analytics, I can access peers calls to learn new approaches on my own time, I have explicit references for accelerating pipeline with lazy account execs who push off opportunity -- incredible tool
I use gong to run weekly review sessions with SDRs to polish qualification calls and approaches, review objection handling and how to close or accelerate an opportunity -- every sales org needs this
I use gong to run weekly review sessions with SDRs to polish qualification calls and approaches, review objection handling and how to close or accelerate an opportunity -- every sales org needs this
What do you dislike about the product?
sometimes tags on calls are slightly inaccurate in terms of what gong understands is being discussed at that timestamp, but this is a very minor issue and the tags are still a great way to get a snapshot and understand where throughout the call you want to do quick reviews
What problems is the product solving and how is that benefiting you?
we've seen serious improvement in the quality of our qualification calls, and the confidence of our SDRs on the phone has skyrocketed from the constructive coaching shaped with the help of gong
Recommendations to others considering the product:
Buy it. Or at least TRY it.
Easy to use and awesome results
What do you like best about the product?
My ability to listen to top reps and my own calls.
What do you dislike about the product?
The email notifications were excessive but I was able to change it to send call reviews once at the end of the day.
What problems is the product solving and how is that benefiting you?
The ability to be more aware of what I am saying and how it effects my conversations. I am able to keep people on the phone longer and find more buzz words that uncover opportunities if they are there.
Great tool with evolving features catering to the needs of the users.
What do you like best about the product?
The ability to isolate components of calls and use the built in AI to target coaching to individual sections of calls. (eg. close, next steps,)
What do you dislike about the product?
The way it integrates with WebEx. The "coach" has to join WebEx as a logged in user. Takes about 30 mins from time of meeting creation to join and record the call. Great for scheduled meetings, not for ad hocs.
What problems is the product solving and how is that benefiting you?
Sales coaching and understanding what top performers are doing to expand the training to the entire floor.
It is also helping us understand which products areas we need to focus on, retrain on, or re script the value prop for.
Also the ability to quickly revisit and relisten to a call saves substantial time from notetaking which allows reps to dedicate more time to having strong consultative conversations with clients and prospects.
It is also helping us understand which products areas we need to focus on, retrain on, or re script the value prop for.
Also the ability to quickly revisit and relisten to a call saves substantial time from notetaking which allows reps to dedicate more time to having strong consultative conversations with clients and prospects.
Recommendations to others considering the product:
This tool when combined with a consistent coaching program is essential to a sales software stack. It will dramatically improve the ability to coach reps and provide constructive feedback.
Gong - allowing teams to connect and learn
What do you like best about the product?
I like that, as an SDR, I can join or listen in to a live conversation. The analytics in the conversations makes it easy to review calls effectively. You'll able to scroll to highlights in the call
What do you dislike about the product?
We've had some glitches in the past where the calls weren't recording .
What problems is the product solving and how is that benefiting you?
We're able to have an easy way of storing and analyzing different calls. I'm able to go back and listen to all the calls I've set up for my account executive in one place.
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