Gong
Gong.ioExternal reviews
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Analytics that improve your team
What do you like best about the product?
I use Gong as an account manager. This helps me ensure I am reviewing my responses to common questions, what strategies work for renewals, and what I could work on to be better on my next call.
What do you dislike about the product?
There are some salesforce issues, but that might be my own companies ops issues.
What problems is the product solving and how is that benefiting you?
Gong lets me get a second ear on a call so that I can keep improving my own skillset.
Customer Success
What do you like best about the product?
I like how simple it is to use it. It's easy and intuitive. One of my favorite features is being able to save calls
I need to listen to later.
I need to listen to later.
What do you dislike about the product?
Can't think of anything yet but will report back if that changes
What problems is the product solving and how is that benefiting you?
1. Training sessions - makes it much easier to ramp up
2. Internal handoffs - makes it easier to fill in the blanks by listening to sales calls
3. Listen to my own calls to identify what I could have done better
2. Internal handoffs - makes it easier to fill in the blanks by listening to sales calls
3. Listen to my own calls to identify what I could have done better
I hate listening to myself
What do you like best about the product?
I really like the way Gong evaluates the calls and provides groupings from the conversations
What do you dislike about the product?
Not a whole lot to dislike, this is an amazing call tool
What problems is the product solving and how is that benefiting you?
My own pitch and how to overcome objections
Great Learning Experience
What do you like best about the product?
I like how I can go back, and learn from the call to help set up better calls in the future.
What do you dislike about the product?
Nothing to dislike about gong, but being fairly new I wish I knew more about education opportunities.
What problems is the product solving and how is that benefiting you?
I find it better to set up future calls as Gong helps me go back and review any issues a previous call had.
Exceeds my expectations
What do you like best about the product?
I love how my calls are analyzed and transcribed within minutes of completing the call. I can go back and tag my manager on certain parts of the call if I need him to review a client request. I can also make notes on the call so that if I ever need to refer back to it in the future, it's easy for me to find the key pieces of the convo rather than listening to the whole thing again or reading through the full transcription. Gong has also helped me recap my convo with the client since during the call I want to focus on engaging with the client rather than taking neat and organized notes.
What do you dislike about the product?
I would like to be able to download only snippets from the call instead of download the full call.
What problems is the product solving and how is that benefiting you?
Better note-taking and sending follow up emails to clients with action items that were discussed during the call
Recommendations to others considering the product:
If you need a better system of taking good notes during calls so that you can properly follow up with clients afterward, this is exactly what you need.
Awesome product
What do you like best about the product?
I love gong because I am able to listen to my calls as I am winding down my day and tackle the stuff that I am doing wrong. It is also helpful because I can talk to my boss about what I am doing wrong and how I can improve every day.
What do you dislike about the product?
I would like voice feedback to be impplemented, but that is me being nitpicky.
What problems is the product solving and how is that benefiting you?
How to do calls better and how to run my discovery process at a rate that is turning into results.
Great company and product
What do you like best about the product?
Outside of the product the research they provide is amazing.
What do you dislike about the product?
Not a lot to complain about at all with Gong.io.
What problems is the product solving and how is that benefiting you?
It makes listening to calls for coaching much easier plus the advanced analytics
Game changer
What do you like best about the product?
I love how Gong automatically records calls and shows me an analytics dashboard of my call. I can zero in at any second of the call, I can see who was speaking and when, and I can increase the speed during playback. It also pulls out certain key words for me to zero in on.
What do you dislike about the product?
I can't think of anything at the moment.
What problems is the product solving and how is that benefiting you?
I'm a Sales Engineer and having access to the call and going over the details is invaluable.
An invaluable sales enablement tool!
What do you like best about the product?
Gong is an easy to use and flexible platform for recording and analyzing sales calls. The website, apps and notification experience is absolutely top notch. Has helped me hone in on effective phrasing and areas of improvement.
What do you dislike about the product?
At default Gong sends an overwhelming amount of notifications. This is easily fixed in the settings.
What problems is the product solving and how is that benefiting you?
Gong helps me get the most out my sales calls. It breaks down the length of the call, what is said and when. I've been able to improve my closes with Gong
Recommendations to others considering the product:
This is a great product!
Can't imagine what I'd do without
What do you like best about the product?
We've been Gong customers since 2016 and it's been really cool to see how far the product has come. As a Rep, it's great to easily review my call, leave comments, and see my talk ratio. As a Sales Mgr, I love using the call folders and scorecard feature for training new reps.
What do you dislike about the product?
For the scorecard feature, It would be nice if there was more flexibility. Right now, you only have the option to create a scorecard and add it to all calls, instead of adding to a select few.
What problems is the product solving and how is that benefiting you?
Being able to quickly assess how a call went has saved so much time. The ability to jump back and forth through the call transcript and better understand the conversation has only made our sales process that much more effective and efficient.
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