Gong
Gong.ioExternal reviews
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Insightful & Incredibly Useful Tool
What do you like best about the product?
I liked how it organizes a conversation based on the topic at hand (specific features, functions of a software, even "small talk")
What do you dislike about the product?
I don't like that it auto-starts at the beginning of a sentence when you try to manually sift through a conversation
What problems is the product solving and how is that benefiting you?
Gong lets our company listen back on sales calls and determine how we're performing from a sales/cs perspective, as well as what our customers are asking/talking to us about
No more missing key details from customer calls
What do you like best about the product?
Gong makes it easy to review calls to better serve my customers, clarify where I missed details, and improve my own skills. You can listen at 2x speed, so I review almost every call thanks to Gong. In call reviews with managers/coaches I'm able to quickly get to the parts of the calls that matter, identify (visually) the gaps where I'm dumping info on my customers, and improve immensely. I can also give/receive feedback, listen to top reps from my teams and learn from them, and tag product/coaches/marketing around parts of calls that matter to them.
What do you dislike about the product?
Searching could be a little bit better, and the mobile app sometimes glitches, but that's about it.
What problems is the product solving and how is that benefiting you?
I get to the real value for customers (rather than what my memory/instinct tells me) and I'm improving my sales methodology immensely so that I can deliver more value, less feature-selling.
Recommendations to others considering the product:
Do it! It's so great and easy to use. Their team is top notch, from sales to customer marketing to support.
Pretty revolutionary for tech sales organisations
What do you like best about the product?
Easily sift through calls to find forgotten moments or to learn from mistakes
What do you dislike about the product?
It works very well but obviously the voice to text is far from perfect
What problems is the product solving and how is that benefiting you?
Share successful techniques and solutions to tough scenarios, improve as a sales person
Best tool for enabling sales reps
What do you like best about the product?
high res of data, e.g. - speakers, tags, etc.
What do you dislike about the product?
transcript is not 100% accurate , would be great to be able to trim /crop a call file before downloading instead of downloading an entire call session (e.g. - download per speaker)
What problems is the product solving and how is that benefiting you?
identifying global status of sales reps skills, identifying top reps and reps who require further training on specific topics, replacing traditional training collateral (slides etc,) with call samples (followed by a quiz)
Recommendations to others considering the product:
it's a must-have tool
Great Product
What do you like best about the product?
I love being able to search calls to learn about a particular topic or client need.
What do you dislike about the product?
Not much. It's very easy to use and navigate.
What problems is the product solving and how is that benefiting you?
It helps me learn about new clients when they get assigned to me and is incredibly helpful in learning what they said was important to them during the sales process.
Gong Experience
What do you like best about the product?
I like the ability to review my talk time and buzz words for ways to improve on future calls.
What do you dislike about the product?
Sometimes the gong recorder will show up late to a call so only a portion of my call gets recorded.
What problems is the product solving and how is that benefiting you?
I get to listen back to my clients calls to recall any info I may have forgotten to note or look for ways to improve my pitch.
Recommendations to others considering the product:
I would definitely recommend, as Gong can definitely be an effective and helpful tool in the workplace where you are speaking to a lot of clients and juggling those multiple conversations. It is helpful when reviewing calls and identifying: talk time, keywords, tone, etc.
Essential at this point
What do you like best about the product?
This has become a tool our team uses that I simply can’t imagine doing my job without. Simple. Helpful. and it is becoming more and more essential for every member of the org. I can't imagine working for a scale-up without something like it.
What do you dislike about the product?
I think a lot of the problems are likely with each individual setup. Like sometimes there is just way too much data and it can be overwhelming to know where to start.
What problems is the product solving and how is that benefiting you?
I'm a PMM so I use it to hear from customers, hear from sellers, and do research. I would not have enough time in a week to do all those things live.
Gong has been a great tool in allowing me listen to my reps calls
What do you like best about the product?
I like that you can speed up the call, and you can jump to points in the conversation using keywords within the call. This helps me save time on certain calls when I don't have time to listen to the whole thing.
What do you dislike about the product?
I don't like that I can't share calls very easily.
What problems is the product solving and how is that benefiting you?
Pushing opportunities through the pipeline by perfecting sales pitches
Partner Manager
What do you like best about the product?
Being able to review calls is a game changer for any sales professional. The platform is seamless and easy to use.
What do you dislike about the product?
The biggest part of the software that I would love to see improve is the call analysis section.
What problems is the product solving and how is that benefiting you?
Two things; 1. Not having to stress about noting everything do to the fact I always have a recording as a reference. 2. Being able to see where I missed and could have improved.
Recommendations to others considering the product:
This is a serious investment in improving your process!
Gong for business
What do you like best about the product?
Gong is the best way to review phone calls and to improve in my sales ability. I love that I can listen to any calls from my team as well
What do you dislike about the product?
I don’t like how it sometimes doesn’t record my cals
What problems is the product solving and how is that benefiting you?
We use it for training and improving
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