Gong
Gong.ioExternal reviews
6,585 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Call Recording and Analysis Made Easy
What do you like best about the product?
With Gong, my web meetings are recorded as a default so I don't have to remember to hit the record button. Then the recording you get is super-handy to go back and listen to key exchanges and as a tool to learn how to improve messaging and delivery.
What do you dislike about the product?
If the customer is a no-show, then it still records the non-meeting. It would be nice to have a delete option at the end of a call.
What problems is the product solving and how is that benefiting you?
The biggest one is simply being able to always go back and check exactly what was said on a specific topic.
Excellent platform for a Sales Team
What do you like best about the product?
The best about Gong is the analytics for each and every call.
What do you dislike about the product?
The time taken to search for a call, its quite annoying when we are not able to find the call we are looking for.
What problems is the product solving and how is that benefiting you?
Internal training and coaching has been a great problem solving feature with Gong. Asking for feedback for every call is an added advantage.
Easy to use, with a breadth dynamic of functionality.
What do you like best about the product?
I like the ability to set trackers. I think the ability to swiftly navigate through conversations for specific terms is a hug time saver. The UI is easy to navigate. Sound quality is good.
What do you dislike about the product?
Nothing to date; maybe some more reporting functionality to compliment some of the data provided.
What problems is the product solving and how is that benefiting you?
Product marketing, sales calls analysis. This allows me to review positioning and painpoints in Sales conversations.
Recommendations to others considering the product:
Create a few sample scenarios and use cases - think outside the box of merely audio recording. As a Product Marketing Manager, this provides insights I've never before been able to get.
Smart product that keeps getting better
What do you like best about the product?
As someone focused on Sales Enablement, I can review calls from our Sales team and find areas for improvement. I also really like how the product continues to innovate.
What do you dislike about the product?
The product is solid. A minor enhancement would be to allow users to link to certain moments in a call, e.g. "watch this video at 4 minutes in" etc.
What problems is the product solving and how is that benefiting you?
Gong helps me train our Sales team by providing an intelligent way to analyse our sales calls, highlight different stages of the conversation (pain, discovery, pricing), and do all of this in a friction-free manner.
Great way to automatically record & share calls with customers & employees
What do you like best about the product?
You can look up the call recording online at any time, search it for any spoken words and share it with colleagues at Qordoba or with customers. Keyphrases related to the call are automatically added to the call and searchable.
What do you dislike about the product?
If you add a meeting link to a call on a whim, it takes a few minutes to start recording on Qordoba (no instant) but I am sure it will improve with product enhancements.
What problems is the product solving and how is that benefiting you?
Automation of call recording for future, training for future customers at the company, analysis of calls, opportunity to review calls.
You can't be all your customer calls as a manager but with Gong you can listen to them later at your convenience. It also allows you to analyze content, search for it by keywords and limit how long a customer can access the recording.
It is also very to set up and use without any training.
Customer service has been very responsive as well.
You can't be all your customer calls as a manager but with Gong you can listen to them later at your convenience. It also allows you to analyze content, search for it by keywords and limit how long a customer can access the recording.
It is also very to set up and use without any training.
Customer service has been very responsive as well.
Recommendations to others considering the product:
Consider it for your Sales and CS teams and share the recordings across departments so you can learn from each other constantly.
Learn faster and smarter
What do you like best about the product?
Being able to listen to my own calls has helped me learn how to improve on the phone much quicker. I don't have to rely solely on the feedback from my team. I can hear things I want to improve on that I thought I did better than I do. Also having the call transcribed and point out different metrics is truly invaluable.
What do you dislike about the product?
Besides the sound of my own voice, nothing!
What problems is the product solving and how is that benefiting you?
I'm learning to better communicate with my clients, and provide them value.
Recommendations to others considering the product:
Just do it!
Awesome software - helps immensely
What do you like best about the product?
Being able to search my calls for keywords.
What do you dislike about the product?
Nothing yet. So far it is really easy to use.
What problems is the product solving and how is that benefiting you?
Easy recaps of client convos.
My favorite weapon in our arsenal
What do you like best about the product?
Gong is my favorite tool. It prevents me from missing out on important information from a customer, allows me to review my discussions before each call and is really useful in allowing me to self-critique my approach and become a better salesperson!
What do you dislike about the product?
I wish you could separate the transcribed portions of the platform by the different subjects (like you can on the recording), but that's not really a huge deal.
What problems is the product solving and how is that benefiting you?
It keeps me from missing important pieces of information had on a conversation, allows me to focus on the call instead of the note taking, and also functions to record conversations had during the negotiation process to support you in keeping things honest.
Recommendations to others considering the product:
This is the best product (of the ones I've tried) on the market. I'm a daily user, as are most of my coworkers.
Great tool to help with detail tracking
What do you like best about the product?
Easy interface and a great integration with google suite..
What do you dislike about the product?
Nothing - it's great, and I would recommend it to anyone.
What problems is the product solving and how is that benefiting you?
Tracking next steps on calls with clients.
Live Learning
What do you like best about the product?
Love the ability to learn from my own calls, to be present during a client discussion with the knowledge that I can go back and listen for details later rather than madly scrawling down points from our discussion. I also appreciate the chance to listen and learn from colleagues' approaches to their calls.
What do you dislike about the product?
can't trim sound clips through drag feature.
What problems is the product solving and how is that benefiting you?
Independent and group learning
Recommendations to others considering the product:
Take advantage of touring around other people's calls.
showing 6,091 - 6,100