Gong
Gong.ioExternal reviews
6,467 reviews
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Gong has elevated our sales game
What do you like best about the product?
I love the ability to go back and listen to my calls post meeting. It helps me focus more on the conversation in the moment, rather than making sure I take detailed notes.
What do you dislike about the product?
I wish there was some sort of AI note taking ability built into the platform.
What problems is the product solving and how is that benefiting you?
Call reviews, coaching, sales training.
Recommendations to others considering the product:
Make sure that you train your team and embed this software into your sales process. This tool also helps improve forecast accuracy.
Gong helping to improve my sales skills
What do you like best about the product?
I love that I am able to quickly go back and listen to the demo. The entire thing is a seamless process. I love that Gong automatically records my calls without me having to do anything. It breaks down the call by topics and clearly highlights who’s talking and when.
What do you dislike about the product?
I don’t like how my voicemails are recorded.
What problems is the product solving and how is that benefiting you?
Provides a streamlined way to record and analyze sales calls which improves the skill level of account executives and provides us with a way to offer more tailored follow up by having the ability to go back and listen to exactly what the prospect said.
Sales insight
What do you like best about the product?
I'm on our sales team and love the workflow. It automatically jumps onto calls and gathers the data so that I can jump into the platform to review feedback.
What do you dislike about the product?
I don't like that Gong shows up as another caller - even though it is renamed. Getting Gong on a call when you are back to back and using the same dial in is also tricky. You can use waiting rooms or mute it, but it's not ideal.
What problems is the product solving and how is that benefiting you?
Sales insight, better understanding of trends, visibility into talk time, indicators of success / likelihood to close. If I forget to write notes or submit notes, it lets me go back to calls.
Brilliant tool for connecting our organization
What do you like best about the product?
Gong connects our CSMs to sales demos to ensure that we have a complete picture of the client and the sales process. I review sales calls all the time
What do you dislike about the product?
Text recognition isn't very accurate. We have a very niche product and work in a niche market, so I can understand why the speech recognition isn't always accurate.
What problems is the product solving and how is that benefiting you?
Gong is extremely useful for allowing our CSMs to view/shadow sales demos after the deals are converted. It allows us to move into a customer implementation with a complete picture of the client and the sale.
Amazing tool
What do you like best about the product?
The search in call, and the % of how much each person spoke, the transcript .
What do you dislike about the product?
Repetitive meeting is not being recorded on Gong
What problems is the product solving and how is that benefiting you?
Internal coaching, review customer calls again to find issues or commitment.
Lack of time to join every meeting
Lack of time to join every meeting
Recommendations to others considering the product:
MUST need product
Sales Development Representative
What do you like best about the product?
A. I like that I can go back and listen to calls whenever I want
B. I like that I can filter out by words said or topics covered and get right to the part of the conversation that I want to listen to
B. I like that I can filter out by words said or topics covered and get right to the part of the conversation that I want to listen to
What do you dislike about the product?
I think it would be nice if you could also measure decibels and filter out by the volume
What problems is the product solving and how is that benefiting you?
We're training new employees and showing what good calls sounds like opposed to bad ones
Amazing product
What do you like best about the product?
I'm training in a new job - and I have this entire library of calls to listen to - I can listen to as many as I want to help me ramp. Also, as a client facing person who relies on notes to recap calls, this tool ensures you never miss a thing because you can go back and play it.
What do you dislike about the product?
I wish when I maximized the screen, it was actually full screen. It's kind of on the small side.
What problems is the product solving and how is that benefiting you?
Training - on demand calls for new hires
Meh
What do you like best about the product?
Nothing really. I don't like it enough to use it
What do you dislike about the product?
Transcriptions bad and interface isn't intuitive
What problems is the product solving and how is that benefiting you?
Sales knowledge sharing
Very Useful tool for a busy salesperson
What do you like best about the product?
The ability to go back and listen to next steps if I forgot from my last conversation
What do you dislike about the product?
The video recording function was inconsistent with the use of WEBEX and gong
What problems is the product solving and how is that benefiting you?
Getting refreshers on next steps.
Ability to train with recordings
Ability to train with recordings
Recommendations to others considering the product:
Use it for training and internal auditing
Put that pen down & focus on the call!
What do you like best about the product?
Great search functionality for things like "follow up" and other key phrases that apply to our product. It's all color coded (which was a fantastic addition) and extremely easy to use.
What do you dislike about the product?
It's a bit difficult to get gong onto the call for a last minute call, which is something I've had happen a couple of times. The recording loads in fine with enough notice, but sometimes clients grab me at the very last minute.
What problems is the product solving and how is that benefiting you?
My client calls have 100% of my focus. I'm not worried about missing out on an important detail or follow up item, because I'll be able to go back and double check on the gong platform.
Recommendations to others considering the product:
Use this as an honest feedback tool. You can say "I don't dominate conversations with my clients" all you want, but the gong data will not lie
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