Gong
Gong.ioExternal reviews
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Gong is a critical success tool any Sales Org can benefit from!
What do you like best about the product?
Gong is critical to our success here at Act-On Software. Having the ability to quickly analyze and interpret sales calls has enabled our leadership team to quickly and surgically gather information. This process is critical to both help the sales rep close more deals but to analyze, in detail ,our sales process as a whole.
What do you dislike about the product?
Our only complaint is that we didn't' start using it sooner!
What problems is the product solving and how is that benefiting you?
We now have a multifaceted approach to sales analysis that wasn't possible before Gong. Understanding the DNA of a sales call helps us determine what we need to work on from a coaching perspective. With Gong, we can gain better results by tweaking our game plan as well as find out new and interesting information and buzz from our prospects that help us get a better understanding on the marketplace. Our sales reps are performing better, have a clearer understanding of when and where things should be discussed in a sales call and are now using Gong to self critique to make them better sales people.
Recommendations to others considering the product:
Just pull the trigger, its the most insightful tool we have ever implemented in our sales org.
Must-have solution for organizations conducting online demos & conference calls with customers!
What do you like best about the product?
For Sales Managers: Gong makes it extremely easy to coach sales reps by automatically recording and analyzing each sales call. Not only can you search for specific words/phrases in individual calls (e.g. "Pricing," "Timing," "Next Steps," etc.), the platform aggregates spoken words and phrases across ALL of your sales conversations (we've had 3,237 in total since June '16), allowing you to gain insight on important trends (e.g. mentions of competitors, terminology used by rep, calls by opportunity value, etc.).
For Users: Our team takes good notes during and after sales calls, but Gong gives both AEs and CSMs the ability to quickly and easily pinpoint important moments when reviewing our previous demos and conversations. We pickup each new conversation with clients as if the last one just ended! Also, while coaching sessions with managers might focus more on deals and strategy, reps can use the recordings to improve speech patterns and cadence, removing "uhhs" and "umms", and develop new vocabulary.
*Bonus: You can send the call recordings to customers very easily!
*Double Bonus: The Gong team is consistently iterating on the product and making the solution better and better every day.
For Users: Our team takes good notes during and after sales calls, but Gong gives both AEs and CSMs the ability to quickly and easily pinpoint important moments when reviewing our previous demos and conversations. We pickup each new conversation with clients as if the last one just ended! Also, while coaching sessions with managers might focus more on deals and strategy, reps can use the recordings to improve speech patterns and cadence, removing "uhhs" and "umms", and develop new vocabulary.
*Bonus: You can send the call recordings to customers very easily!
*Double Bonus: The Gong team is consistently iterating on the product and making the solution better and better every day.
What do you dislike about the product?
It would be nice if Gong was able to record our impromptu Sales/Training/Support calls! I'd also love to access even more data like aggregate talk/listen time per rep (You have this data on a per call basis, which is still great!). Being able to analyze this information would help our reps track their improvement over time.
What problems is the product solving and how is that benefiting you?
With a team of sales, success and support reps conducting 5-7 (sometimes more) calls per day, it's nearly impossible to record and save this information for internal review and training.
The time we spend with prospects and customers on conference calls is arguably THE most important time we spend as a company. We needed a way to analyze and improve these conversations to exceed our goals, and Gong let's us do it : )
It's improved transparency, visibility and communication between our sales, success and support teams. If you conduct online demos/conference calls, you need Gong!
The time we spend with prospects and customers on conference calls is arguably THE most important time we spend as a company. We needed a way to analyze and improve these conversations to exceed our goals, and Gong let's us do it : )
It's improved transparency, visibility and communication between our sales, success and support teams. If you conduct online demos/conference calls, you need Gong!
Recommendations to others considering the product:
Get it!
Well, that made things easier!
What do you like best about the product?
Replay Features: being able to speed up the video to 1.25/1.5/2.0x playback speed, seeing who is speaking in different times in the video, visually.
Search Features: Being able to detect keywords and conversations in different points during the call. Being able to search across many calls for keywords (Great for product manager research)
Databasing Features: Being able to save calls for further review or for training purposes at a later time.
Search Features: Being able to detect keywords and conversations in different points during the call. Being able to search across many calls for keywords (Great for product manager research)
Databasing Features: Being able to save calls for further review or for training purposes at a later time.
What do you dislike about the product?
We occasionally have some calls which are booked impromptu, which might not get recorded. (Gong needs to know about the call in a certain threshold of time in advance)
What problems is the product solving and how is that benefiting you?
We needed an automated way to record demos for training/QA/knowledge sharing purposes. Doing so in WebEx/GotoMeeting is seriously a pain in the ass. Gong made this process a cinch!
Gong has really helped bridge the gap of information between Sales/CS/Marketing!
Gong has really helped bridge the gap of information between Sales/CS/Marketing!
Great tool for Sales!
What do you like best about the product?
I like that I can go back and listen to my previous calls to prepare for the next call. I can simply search for a word within the conversation and Gong will take me to that part of the call. It will also tell me who spoke the most, when, what cadence, and words used most for training purposes. I have been able to pick up on things that I didn't hear the first time.
What do you dislike about the product?
I do not dislike anything so far. It has been a great experience so far.
What problems is the product solving and how is that benefiting you?
Learning from previous calls on what to do better. Being able to listen to previous calls allows up where another colleague left off if they are unavailable.
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