Gong
Gong.ioExternal reviews
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Great tool to monitor sales activities
What do you like best about the product?
Ease of use, word indexing, ability to tag other users
What do you dislike about the product?
No full transcripts, can only search by words and not see full transcript of conversation
What problems is the product solving and how is that benefiting you?
Monitoring and training of sales activities and demos
Changes my coaching for the better
What do you like best about the product?
Saves me and the sales staff a ton of time when trying to review a call, work on best practices, etc.. It also shows how willing your team is to self learn or continue to improve based on how engaged they are within the platform.
What do you dislike about the product?
My only concern was having private comments in calls to share with other managers, Gong is working on this and should be released soon
What problems is the product solving and how is that benefiting you?
Gong has personally shed light on the "talk time" ratio of our calls, we're now trying to create a more open discussion to ensure the client has the opportunity to communicate their needs
Recommendations to others considering the product:
Internal discuss key items you want to learn from the tool - There are alot of features and its easy to get overwhelmed and try to fix everything at once. Decide what will make the biggest impact first
Great Tool for Information Sharing and Continuous Improvement
What do you like best about the product?
It is extremely easy to 'listen' to keywords or topics that are meaningful to me and monitor their trends over time in a visual sense. The ability to then immediately go to specific sections of calls that mentioned what I cared about and hear the actual customer themselves is powerful.
What do you dislike about the product?
The UX/UI is still in a very much 'in progress' stage but this is to expected with a newer application and it still does what it needs to do which is what matters.
What problems is the product solving and how is that benefiting you?
As a product manager Gong makes it easy for me to monitor how our customers are speaking about our products - without the need to jump in multiple calls throughout the day. I can also monitor how our team speaks about the products and ensure we are best presenting their value to our customers.
Great Tool
What do you like best about the product?
Being able to track interactivity, time spent speaking, filler words and ability to enter notes/ask for feedback.
What do you dislike about the product?
The transcript is not accurate. Some of the words are not transcribed properly and don't make sense.
What problems is the product solving and how is that benefiting you?
Tracking and improving the quality and consistency of calls held with existing customers. Ensuring that the right topics are addressed during these calls.
A great time saver for learning, coaching, and sending meetings to prospects
What do you like best about the product?
We use GoToMeeting for all of our demos, and Gong integrates seamlessly. I don't have to take any additional steps to configure Gong or get it to record. It then analyzes the call to find subjects, turns of phrase, and most importantly, the talk to listen ratio for each of the callers. The reps with the highest listen to talk ratio close at the highest rate. I can tag my VP of Sales to give me coaching on a particular moment in the call. It's great
What do you dislike about the product?
Gong could be a little quicker when analyzing the call before making it available for me to share, but it's a small pice to pay for the insight that comes from that analysis.
What problems is the product solving and how is that benefiting you?
Coaching communication is much easier. I can also push sales cycles forward more quickly by sending videos of calls to potential attendees or stakeholders that couldn't make the first meeting.
Great product, great support team!
What do you like best about the product?
Gong helps our Customer Success team understand what's happening on our calls so we can identify ways provide better service to our customers. The Gong UI is incredibly easy to adopt, and the Gong Support Team is top notch. Would recommend to anyone looking to get more value from their calls.
What do you dislike about the product?
There isn't anything top of mind that I actively dislike in the product.
What problems is the product solving and how is that benefiting you?
Ensuring our clients are getting value from the calls they hold with our Customer Success Team.
Great tool to increase sales efficiency!
What do you like best about the product?
Before Gong, it was hard to find call recordings and we didn't have an organized process around it. With Gong, we have a centralized place in which all calls are recorded. The entire company has better visibility and access to these recordings, enabling anyone on the team to listen and provide feedback. For example, as a manager, I listen to these recordings and share with the sales reps' important input that improves their performance. The CEO can also listen in and provide his comments to the team. Even the Chief Data Scientist and Head of Product listen to these recordings to learn more about how the customers react to our product. We use these recordings for training and monitoring purposes.
In addition, Gong has the ability to analyze the calls and direct me to specific topics discussed on the call (e.g pricing, competition etc.). This feature saves time and enables me to focus only on the relevant parts of the calls versus listening to the entire call.
In addition, Gong has the ability to analyze the calls and direct me to specific topics discussed on the call (e.g pricing, competition etc.). This feature saves time and enables me to focus only on the relevant parts of the calls versus listening to the entire call.
What do you dislike about the product?
I will be glad to see integration with other CRM's beside Salesforce. Also, it would be great to have a mobile app that enables easy calls-tracking, especially useful while traveling.
What problems is the product solving and how is that benefiting you?
As mentioned above, we increase visibility and feedback across entire org, we improve our training process, and more. All of these help our reps ramp up faster and at the end of the day improve our closing rates.
Recommendations to others considering the product:
No need to record all users, but provide access to all users to increase org visibility and better feedback loop.
Create a training folder in which you save recordings of good calls and bad calls (with comments) so that every new employee can learn from past experiences.
Create a training folder in which you save recordings of good calls and bad calls (with comments) so that every new employee can learn from past experiences.
Thank God Gong was on
What do you like best about the product?
I really like how it's integrated with Zoom conferencing so it's running in the background. More importantly, I just want to say that Gong saved my life when I had a customer call that escalated quickly. I like that a recording link can be shared externally and internally, but we can also see the metrics behind what was said, who was speaking during most of the call, and I'd receive a notification each time the recording was accessed.
What do you dislike about the product?
If you join your meeting 15 minutes later, sometimes Gong doesn't log into Zoom. HOWEVER, it does kick in after you've attended for at least 15 minutes AFTER the fact that the meeting didn't start on time.
What problems is the product solving and how is that benefiting you?
Gong gave us more metrics on the call - probably more than we needed. The biggest benefit is being able to review calls in a better manner since you can annotate or add notes to key areas as you're reviewing with a manager or a peer.
Provide better customer experience and earn more money using Gong!
What do you like best about the product?
The thing I love most about Gong is it is a tool that forces (in a good way) me to up my game. Knowing that my sales presentations are being viewed by my peers, managers and executives motivates me to be better prepared for every call. Remember what it's like to teach a class or give a $1M presentation. You come prepared, right? Well in a nutshell that's what Gong does for you day in and day out. If you are in sales and you want to be the best, add Gong to your toolbox. I guarantee it will make a difference. If it doesn't, you might want to find another company to work for (we are hiring) or examine whether or not sales is the right career for you. Seriously.
What do you dislike about the product?
In the beginning I felt like it was just another way for our executives to make sure we were doing our jobs. There was no reason for me to feel that way but the initial experience of having Gong show up at a Zoom meeting took some time to adjust to. I've since adjusted and love the application.
What problems is the product solving and how is that benefiting you?
We build complex SaaS applications for best in class SasS companies. It's vital that we understand our client's business, project scope and requirements. Understanding what our client wants to build and why they want to build it is equally important. Gong provides amazing tools and support to quickly analyze calls, request feedback from my peers and manager. Further, it allows us to share this information with our delivery team, making knowledge transfer a much easier process than ever before!
Gong for Customer Success...
What do you like best about the product?
Gong allows you to be in several places at once. Whether helping the team improve their soft skills, listening to important meetings that I couldn't make, or sending on important customer feedback to other departments, Gong has us covered.
What do you dislike about the product?
Some important calls have gone unrecorded due to edge cases that Gong can't cover yet...they'll get there.
What problems is the product solving and how is that benefiting you?
Knowledge sharing, coaching, product feedback, etc.
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