Gong
Gong.ioExternal reviews
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Easy to use, great AI summaries
What do you like best about the product?
Great call transcriptions and AI summaries. Makes it easy to recap a call to prospects and for internal review.
What do you dislike about the product?
Searching for a call can be a little tricky.
What problems is the product solving and how is that benefiting you?
Recapping and reviewing sales calls
Love Gong
What do you like best about the product?
Helps reduce note taking and free up mental space to be present in meetings
What do you dislike about the product?
Sometimes the calls load slower but its never more than a few hours
What problems is the product solving and how is that benefiting you?
Ability to reference portions on conversations later or share verbatim with team members not on a call
Absolute game changer for me
What do you like best about the product?
I find the periodic email summaries of accounts with open opportunities / upcoming milestones very useful!
What do you dislike about the product?
Meeting notes and summaries are sometimes confusing. I would say “the customer” needs to verify something, the meeting recap notes will say that “I” need to verify said thing… This can be misleading a few weeks later.
What problems is the product solving and how is that benefiting you?
Being in a customer facing role, it helps me with managing the multiple accounts that I have, and quickly act on key actions. It boosts my productivity.
Great tool
What do you like best about the product?
Gong was easy to start using and I now use it for every call. It allows me to focus on the conversation rather than note taking, which allows me to be a better listener and a better account manager. The transcript is pretty accurate and is a massive timesaver for writing follow up emails and sumarising actions from the call. While it took some getting used to, it's also good to see metrics like talk ratio and any words we're overusing so we can be better communicators.
What do you dislike about the product?
The "ask anything about this call" feature isn't as powerful as other GenAI summary tools. Currently I copy and paste transcripts into another tool to summarise and ask questions about the transcript. It's definitely usable but could be better.
What problems is the product solving and how is that benefiting you?
Saving time writing out notes, summarising, and following up
Helping with communication - pointing out where we can improve and how we compare to peers
Helping with communication - pointing out where we can improve and how we compare to peers
Good: An Effective Tool
What do you like best about the product?
The way it analyzes our calls to give our Managers an insights on what works and what doesn’t.
What do you dislike about the product?
None, I love everything about Gong. The effectiveness and efficiency.
What problems is the product solving and how is that benefiting you?
It captures and analyzes our sales calls, helping identify successful techniques and areas for improvement.
Great productivity tool and insights
What do you like best about the product?
Ability to speed up tasks that usually take time (admin / proceses)
What do you dislike about the product?
Speed of analysing calls - pulling in data
What problems is the product solving and how is that benefiting you?
Developing consutants
A must have for any Sales & BD Professional
What do you like best about the product?
The search capabilities combined with the AI tools these days are incredible. As a partner manager, I can stay up to date on easily 300% more calls and sales cycles because of them.
What do you dislike about the product?
Not much - Although I do I wish it was a little easier to set up search parameters.
What problems is the product solving and how is that benefiting you?
I can easily keep abreast of sales cycles that I've developed and past on to my sales team. I can also identify deals that may be prime for me to assist with/work on.
Great tool and incredible time saver
What do you like best about the product?
Gong is incredibly helpful in making my workday more efficient so that I can use my time for productivity. The AI tool makes it so easy to summarize call notes so that I don't have to focus on it in the present moment, and it also summarizes next steps effectively.
What do you dislike about the product?
Nothing comes to mind that I can think of
What problems is the product solving and how is that benefiting you?
time saving; focusing more on tasks that matter; meeting summaries
Amazing Managerial Time Saver
What do you like best about the product?
Being able to watch my team conduct their meetings in my own time as well as save the good ones and coach on the not so good is amazing!
What do you dislike about the product?
I'd like to see more insights based on my own data.
What problems is the product solving and how is that benefiting you?
It allows me to coach and monitor my team around all of the other managerial jobs and gives me an amazing view of what is working and what is not.
Gong is a great tool!
What do you like best about the product?
I love the analytics. It helps me to improve my overall conversation with customers.
What do you dislike about the product?
Nothing! It's awesome. I have nothing negative to report.
What problems is the product solving and how is that benefiting you?
Gong solves the problem if not recalling a conversation. I love how it summarizes the details. Often I use this to prep for my next meeting with customers.
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