Gong
Gong.ioExternal reviews
6,466 reviews
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Amazing product to get quick feedback on customer calls
What do you like best about the product?
- love how quickly we can review calls / share them with the team and our customers too. often times we have customers who want to share our onboarding calls with other members who could not join. gong makes it super easy
- love how we can use it to train new team members by point them to Gong and asking them to review certain types of calls by the search functionality so that they can get trained even quicker
- love how we can use it to train new team members by point them to Gong and asking them to review certain types of calls by the search functionality so that they can get trained even quicker
What do you dislike about the product?
Nothing I dislike but I gave feedback on an improved mobile experience would be ideal to listen to calls on the go!
What problems is the product solving and how is that benefiting you?
Training / Onboarding new + existing team members
Recommendations to others considering the product:
Use it! It's incredibly valuable to really learn about yourself and your team's tone on calls and gives you immediate feedback to improve.
Gong changed the way I sell (for the better)!
What do you like best about the product?
Gong is my single most important tool in our tech stack. It affords me the opportunity to listen with intent rather than focusing on scribbling notes while engaged in a conversation. I love that I can sit down with my team and obtain different perspectives on nuances within a conversation. Also the ability to live listen to a team member and chat notes or tips is an awesome way to lend a hand without joining the call.
What do you dislike about the product?
Personal growth often comes with pain. At times listening to my own calls, Gong has helped deliver some epic cringes. Unfortunately I cannot blame Gong for that one.
What problems is the product solving and how is that benefiting you?
Gong is helping us improve our conversations, and get better as a team. We are more collaborative, constructive, and prescriptive. It also gives us an accurate read of the level of talent we have as an organization and where we need to focus our remedial efforts.
Recommendations to others considering the product:
There really isn't another service that is as good or attentive to their customer base as Gong. I still get personal emails from the CEO despite just being a user/not a decision maker. They care about their customer base.
Great for training new reps as well as having deeper insight into you calls
What do you like best about the product?
Knowing how much you talked vs how much your prospect talked is very important. A lot of times reps dont know they are talking too much. Gong has been very helpful in continuous improvement.
What do you dislike about the product?
Searching through multiple calls within one account can get confusing at times.
What problems is the product solving and how is that benefiting you?
On-boarding new reps, continued self improvement, and bringing back up to speed on past calls for current deals
Recommendations to others considering the product:
Once you start using it, it's hard to stop using it because of all of its value.
Gong is a need-to-have!
What do you like best about the product?
Gong makes it extremely simple and efficient to review our team's calls. We can provide feedback to the reps, as well as have an active conversation with them, via comments. We've also started to use the Library extensively to develop existing reps and train new hires on various topics.
What do you dislike about the product?
The product is still a bit glitchy - little things around comments and sharing that don't always work. Nothing huge.
What problems is the product solving and how is that benefiting you?
Our goal was to find technology that would enable us to develop our team more effectively - help us draw intelligent, and actionable insights from call reviews - and efficiently - save time. Gong delivered on both fronts.
Essential tool if you're building a remote sales team
What do you like best about the product?
Our sales/buying funnel is built around the product demo. Using Gong, we can share examples of team members doing great work. With things changing so frequently it's a indispensable way of getting the word out to a remote team about how to best demo to prospects.
What do you dislike about the product?
So far so good. The product and team have been great
What problems is the product solving and how is that benefiting you?
Predominantly sales training. We also use the tool to provide feedback to product straight from the mouth of the prospect.
Great design for Reps
What do you like best about the product?
I've used Gong for a couple months and it has been a fantastic solution - simple to setup and no additional effort for me to incorporate it into my workflow.
What do you dislike about the product?
I haven't had any issues yet. There are several features that would be additional nice-to-haves but they are firmly on the near-term roadmap.
What problems is the product solving and how is that benefiting you?
I review most of my calls to find key value points that I would have missed and to request feedback from other reps. This allows me to improve my follow-up messages and value propositions without hampering my focus to take notes during the call.
Gong is a must have!
What do you like best about the product?
There are so many things I LOVE about Gong that it's difficult to narrow it down but what I like best is the ability to listen to my call at any point and time, and have all the necessary information about the call at my fingertips (analytics).
What do you dislike about the product?
I love being able to listen to my calls on my cell phone but it would be great to have an app instead of logging in through a web browser.
What problems is the product solving and how is that benefiting you?
One of the great things about Gong is how versatile it is. When I first started using Gong I was a Sales Rep and since then I've transitioned into a new role as a Renewal Manager.
The benefit Gong provides me today is the ability to listen to any customer call that I wasn't a part of. I don't have to rely on anyone elses notes (if they took notes), or hope that they're in the office. This helps me fully understand the entire customer relationship/partnership and have the best possible opportunity to retain the business.
The benefit Gong provides me today is the ability to listen to any customer call that I wasn't a part of. I don't have to rely on anyone elses notes (if they took notes), or hope that they're in the office. This helps me fully understand the entire customer relationship/partnership and have the best possible opportunity to retain the business.
Recommendations to others considering the product:
Gong is a must have, it's been a game changer for every department here at Act-On. Their product is amazing and somehow they continue to find ways to make it better. Aside from the product, I've had the opportunity of working with a large majority of the individuals within the organization and from the top to the bottom every single person has been a pleasure to work with.
If you care about getting better and making your team better, use Gong!
What do you like best about the product?
Automated alerts providing a birdseye into which calls I need to focus on coaching the most every day. Saves so much time for you to cherry pick calls related to deals over a certain size ($50k+), calls that mention competitors, strategy, timing, ANYTHING.
3 other Great things:
- Individual users on your team can "share" calls they want their managers to review after it's completed
- helps managers suggest which calls their team leaders should listen to each day
- when reviewing the calls, inputting notes at the exact minute/second they happen for easier reference to coach
3 other Great things:
- Individual users on your team can "share" calls they want their managers to review after it's completed
- helps managers suggest which calls their team leaders should listen to each day
- when reviewing the calls, inputting notes at the exact minute/second they happen for easier reference to coach
What do you dislike about the product?
Nothing at this point. I've only been using it for a couple months but to this point, everything from the product to usability to deliverability and results has been great.
What problems is the product solving and how is that benefiting you?
Coaching to make individuals better, learning about new areas I can get better at coaching on, winning deals vs competitors, instilling more confidence in reps -- this is a
Recommendations to others considering the product:
- Provide to ALL users
- Make sure to set up your alerts
- Be proactive -- make it a point to set aside time every day because this WILL make you and your team(s) better
- Make sure to set up your alerts
- Be proactive -- make it a point to set aside time every day because this WILL make you and your team(s) better
I use Gong everyday.
What do you like best about the product?
I love being able to set up the "Trends" which will send me notifications on types of calls I would want to listen in on. The call to attention is greatly beneficial.
What do you dislike about the product?
Nothing that I have found I don't like yet.
What problems is the product solving and how is that benefiting you?
We have had a big focus on call coach which this helps out greatly and sharing calls internally.
Recommendations to others considering the product:
If you are planning to bring on a tool like this, Gong is the tool to choose.
One of those "why didn't I think of this" products
What do you like best about the product?
Honestly, it's the simple stuff. There are a ton of cool new features they are bringing in, but the most value comes with the ease of use on recording, sharing, and playing back calls. It has changed the way I collaborate with co-workers and customers alike.
What do you dislike about the product?
Since my needs are fairly simple, there is not a ton to dislike. Every once in a while it's sync with GoToMeeting isn't as stable as I'd like it to be, but nothing to cry about.
What problems is the product solving and how is that benefiting you?
If I forget anything from any demo, I can go back and remember it. If I want to help a co-worker on training, we have a library of calls to go back to. If my customer doesn't remember how awesome our product was during a demo, I can send it back to remind them....
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