Gong
Gong.ioExternal reviews
6,466 reviews
from
and
External reviews are not included in the AWS star rating for the product.
How to fix coaching
What do you like best about the product?
For years coaching has taken a back seat to our other priorities and it always weighed on me, I knew it was important but didn't have the bandwidth to do it well. Gong makes coaching much simpler and efficient in an elegant platform, so it's finally become a regular piece of our sales & customer success management routine. Additionally, the data captures on keywords, i.e. competitor tracking, surfaces really interesting insights
What do you dislike about the product?
The Salesforce integration could be beefed up, but I'm sure this is in the roadmap
What problems is the product solving and how is that benefiting you?
Finally being able to coach Account Executives and Customer Success Managers in an efficient way. Using Gong's accurate keyword tracking to surface actionable insights, i.e. how many times are certain competitors mentioned on calls, what is each reps talk to listen ratio and how do we improve that, how many questions are we asking on our calls, etc.
The Best Sales Tool I've Used To Date
What do you like best about the product?
I have spent hundreds, possibly thousands of hours doing call breakdowns over the years. The old school way of doing this involved a ton of manual work, starting and pausing calls, manually time stamping and moving on. This was a necessary exercise for any manager developing there people. Enter Gong.
The first time I used it, it was like I'd been riding a horse for years and someone gave me a car. It does EVERYTHING you've ever wanted! You can listen to calls at different speeds, you can search for specific phrases or terms, you can comment with automatic time stamps without pausing, you can share feedback, you can see the visuals the rep used in their presentations. Simply put, it's just the right way to do it. I have spent countless hours in Gong working more efficiently than ever before.
The first time I used it, it was like I'd been riding a horse for years and someone gave me a car. It does EVERYTHING you've ever wanted! You can listen to calls at different speeds, you can search for specific phrases or terms, you can comment with automatic time stamps without pausing, you can share feedback, you can see the visuals the rep used in their presentations. Simply put, it's just the right way to do it. I have spent countless hours in Gong working more efficiently than ever before.
What do you dislike about the product?
Very minor details.
When you are providing feedback it sends it to the person every time you make a comment. I would like to be able to go through a full call breakdown and share the final version.
When you are providing feedback it sends it to the person every time you make a comment. I would like to be able to go through a full call breakdown and share the final version.
What problems is the product solving and how is that benefiting you?
Aside from allowing my team and managers to be much more efficient it allows me to hold people accountable extremely quickly. For instance, as we near the end of the quarter I want to make sure everyone is pushing our end of quarter incentives. I can search for "incentive" and see every instance where it was mentioned and fast forward to that exact spot to review how it was positioned. Any inside sales team will instantly see benefit from Gong.
Recommendations to others considering the product:
Just use it once. You'll see.
Amazing Sales Tool
What do you like best about the product?
I like that I can better my sales skills using Gong by critiquing my sound, speed and presentation. I also like that I can go back and listen to conversations to pull out information that I may have missed from the call. Lastly, I love the ability to listen to other sales ppl in my org to gauge best practice and discussion highs and lows.
What do you dislike about the product?
Sometimes the video quality is not the greatest - which can be bad if you are presenting a demonstration and sending the recording to shareholders who might not have been present.
What problems is the product solving and how is that benefiting you?
1. Improving sales technique through listening to presentations.
2. Learning from others
3. Ability to go back and listen to conversations during sales opportunities
2. Learning from others
3. Ability to go back and listen to conversations during sales opportunities
Recommendations to others considering the product:
Think about the improvements that could be made to conversations with customers/ potential customers if you could go back and analyze your all of your conversations.
Invaluable in the on boarding process
What do you like best about the product?
Having the ability to review your colleagues calls in various situations in your own time and can refer to any specific element quickly to help you in planing your own calls.
What do you dislike about the product?
Do not have the ability to remove calls if you find there is an error, ie duplicate or replacement practice recordings, once there in, there in.
What problems is the product solving and how is that benefiting you?
Getting visibility on your more experiences colleagues approach, who can provide new insights into a typical problem and then also paying back as they can do the same on your calls, excellent information sharing to grow and improve the whole team going forward.
VP, Outside Sales
What do you like best about the product?
First of all, the product has given us the ability to dissect calls and interactions like never before. Our managers have the ability to review more meetings, in less time, at a time convienient to them. The team at Gong has been beyond amazing - very responsive to basic service and quick with enhancements.
What do you dislike about the product?
I am filling up my minimum requirement of 40 characters, because there is nothing at this point I do not like.
What problems is the product solving and how is that benefiting you?
The team I oversee spends half of their time face to face, and half on webex. My managers are in the field, and are often helping run the meetings. Their prime business hours are usually not free. This tool allows them to gain insight to how their reps are performing when they are on their own, and make sure they are following the playbook. When we run promotions, make product enhancements, or pivot our messaging - we can now ensure our sales reps are making the changes and properly delivering our message. All this can be done at a time convienient to the manager, and not have to be present in "live time".
Recommendations to others considering the product:
If you feel like you are struggling with "quality control", this tool will solve your business issue.
Director Of Sales
What do you like best about the product?
It is a brilliant product.
All of our sales people surprisingly love it. We were afraid they will be worried about the level of accountability it exposes them to , but they love it.
It improves productivity , it allows us to go back to specific calls and assess specific parts of it.
It is super valuable when it comes to saving training time.
All of our sales people surprisingly love it. We were afraid they will be worried about the level of accountability it exposes them to , but they love it.
It improves productivity , it allows us to go back to specific calls and assess specific parts of it.
It is super valuable when it comes to saving training time.
What do you dislike about the product?
nothing specific that I can mention at this point
What problems is the product solving and how is that benefiting you?
The amount of Sales personal training I can do with Gong is at least 5X then without Gong , most likely even more so it solves the problem of lack of time
Recommendations to others considering the product:
try it for a couple of weeks and assess the impact on the sales organization.
dive deeper in to their training to learn how to use all the benefits. I'm sure Im just scratching the surface and can probably get even more value from it.
dive deeper in to their training to learn how to use all the benefits. I'm sure Im just scratching the surface and can probably get even more value from it.
Can't remember life without it!
What do you like best about the product?
Seamless integration with SFDC, easy search functions, allows teams to be totally transparent with each other, great training elements
What do you dislike about the product?
Could have better integration with other telephony/dialer tools
What problems is the product solving and how is that benefiting you?
For training, it is priceless.
Recommendations to others considering the product:
use it for training. make use of all the features.
great for coaching and improving your game
What do you like best about the product?
understanding dialogue ratio - who's doing most of the talking?
being able to improve objection handling
every monday we listen to a demo as a team (thanks to gong) and we're able to dissect the good, the bad, and the ugly
being able to improve objection handling
every monday we listen to a demo as a team (thanks to gong) and we're able to dissect the good, the bad, and the ugly
What do you dislike about the product?
the way that it joined calls in the past was a little weird - it would join the call 15 minutes early, so if you were on back to back demos, you'd have a random "person" join in for the last 15 minutes of the previous demo and interrupted the flow.
now we have the option to choose how much earlier they join the call so that's been fixed.
now we have the option to choose how much earlier they join the call so that's been fixed.
What problems is the product solving and how is that benefiting you?
understanding best practices for demos
A customer for 6 months. Helps me improve my sales teams performance and understanding my customers
What do you like best about the product?
Simple setup
Easy adoption
Fast forward
Search terms
Chat
Easy adoption
Fast forward
Search terms
Chat
What do you dislike about the product?
I didn't find any particular flaw with gong
What problems is the product solving and how is that benefiting you?
Inside sales calls quality
Sales team onboarding
Sales team onboarding
Sales managers must
What do you like best about the product?
It make my life so easy. I can monitor, coach and analyse my team's calls with higher results improvement
What do you dislike about the product?
Nothing really. It's a part of our sales toolkit.
What problems is the product solving and how is that benefiting you?
Finding the most important part of "what needs to be improved" for each AE
showing 6,411 - 6,420