Gong
Gong.ioExternal reviews
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Incredible tool for sales on-boarding / continued improvement
What do you like best about the product?
Often when you join a new team, you spend a lot of effort trying to track down calls to shadow and it can be tough to manage the schedule. Gong gives you the ability to listen to the best calls when it's convenient for you, and scroll through the content so you can re-watch/listen to important parts. It automatically records every GoToMeeting call as well so low-effort to get started.
What do you dislike about the product?
It's hard to sort and filter through the Gong calls, but I think that's likely limited to my knowledge of it.
What problems is the product solving and how is that benefiting you?
Business problem is ramping up new sales people quickly, and improving upon calls continually. I've felt that I got ramped much faster than I would have without it, and learn our customer language.
As an AE, Gong allowed me to cut my ramp time to days instead of months.
What do you like best about the product?
The ability to search for specific parts of the sales cycle within a call. The ability to study top performers. The ability to fill the small holes in my day with listening to calls. The ability to hold my manager accountable to coaching me on areas of weaknesses.
What do you dislike about the product?
There is nothing I dislike about the product. As someone who worked for 2 major companies in the sales enablement space, I find this to be one of the most disruptive and beneficial sales products out there.
What problems is the product solving and how is that benefiting you?
1) Ramp Time for new AE's
2) Product Accumen
3) Training
4) Call notes
2) Product Accumen
3) Training
4) Call notes
Recommendations to others considering the product:
Buy it.
Incredible for Ramping AEs!
What do you like best about the product?
I love the fact that I can easily see how much I've talked vs. someone else. It's also incredibly important to see the topics discussed so I can narrow in on how I can improve. It's also perfectly integrated with SalesLoft so it follows me everywhere. Because of this I can always listen back to calls for recap e-mails and advance deals forward.
What do you dislike about the product?
I really can't think of much.They are such great partners and are constantly innovating to find new ways to help not just individual reps but our Managers be better coaches and mentors.
What problems is the product solving and how is that benefiting you?
My ramp time has been greatly decreased. I'm able to be more aware of the things I'm saying and how that has an impact on end results. It was also a great resource to listen to more veteran AEs on their demos so I could hear the flow, main topics they were discussing and how they handled objections. Because of this, I started the role more prepared and able to get up to speed.
Valuable platform for reviews presentations and getting feedback from coaches!
What do you like best about the product?
- the ability to search on key phrases
- the ability to share calls with trainers & coaches
- the ability to share calls with trainers & coaches
What do you dislike about the product?
N/A. 'm very impressed with the platform.
What problems is the product solving and how is that benefiting you?
- better communication with managers
- ability to review calls to make sure notes and details about prospects issues are accurate
- ability to review calls to make sure notes and details about prospects issues are accurate
Recommendations to others considering the product:
Keep up the great work guys!
Essential for my Sales Development Team
What do you like best about the product?
I'm using Gong for my Sales Development Team and it has become an essential source of analyzing our prospecting methodologies .
It allows reviewing and improving our techniques constantly.
For on boarding it is an absolute must!
The ability to search for any keyword is very powerful.
Feature requests are taken seriously and are added quickly.
It allows reviewing and improving our techniques constantly.
For on boarding it is an absolute must!
The ability to search for any keyword is very powerful.
Feature requests are taken seriously and are added quickly.
What do you dislike about the product?
I'm using Gong now for over 6 month and haven't found a single flaw.
What problems is the product solving and how is that benefiting you?
We're constantly trying to improve the SDR performance and Gong provides not only insights on call volumes but also excellent customer service.
My new hires get ramped in half of the time by just listening to calls of their peers.
When Opportunities get pushed out it very much helps to be able to go back and listen again to what has previously been discussed.
My new hires get ramped in half of the time by just listening to calls of their peers.
When Opportunities get pushed out it very much helps to be able to go back and listen again to what has previously been discussed.
Recommendations to others considering the product:
If you are keen to improve performance, gain visibility and shorten your on-boarding Gong is a perfect fit!
Life Saver for Sales
What do you like best about the product?
Gong is simple, effective, and a must-have for sales teams' improvement. The UI allows for easy navigation through recorded calls so that you can review specific points of conversation and share them with coaches, customers, or prospects. It is also a great way to measure your stats compared to peers (talk time, interactions, longest monologues, etc.). This is an incredible tool.
What do you dislike about the product?
No complaints about the current product and features, but I would like the ability to record calls that are not linked to my calendar.
What problems is the product solving and how is that benefiting you?
The biggest problem prior to having Gong was missing out on crucial details during conversations, or failing to note them for reference later. With 4 or 5 calls per day, it's easy to forget talking points, to do's, and other pieces of information that will be necessary to know in a sales cycle. Now we're able to review nearly every call and retrieve information that was missed, allowing for more targeted follow-up and a better understanding of customer needs.
Recommendations to others considering the product:
Do it - Gong makes an immediate impact, it was very clear from the start of our trial. This is the tool that has had the most positive effect on my day-to-day and making my life easier as an Account Executive.
The Best Product Ever
What do you like best about the product?
Gong's sharing features are amazing. With traditional tools like Go to meeting I have to wait hours for my session to finish before I can send it to my customers and then I have to go through hoops to be able to actually share the large file with them. Gong let's me quickly share my calls with clients or prospects right after the meeting without the administrivia.
Furthermore, Gong's breakdown of the speaking time by speaker helps me review my calls and see if I am really listening to my customer or just talking at them. This is a really powerful tool for any Customer Success Manager /Account Manager / Account Exec / SDR.
Furthermore, Gong's breakdown of the speaking time by speaker helps me review my calls and see if I am really listening to my customer or just talking at them. This is a really powerful tool for any Customer Success Manager /Account Manager / Account Exec / SDR.
What do you dislike about the product?
Would love a better "remember me" functionality but this is really minor.
What problems is the product solving and how is that benefiting you?
I am able to record all calls without having to think about it. I can easily share calls with customers, and MOST importantly - I have a great resource to learn about what I am doing right and where I can improve when working with my customers.
Recommendations to others considering the product:
Just try it for yourself - its great
Gong is a game changer for sales
What do you like best about the product?
The way it analyzes your calls for you and makes it very easy to go back and skim through all of the pertinent things in your past calls and the ability to make notes and create a conversation between colleagues around a call.
What do you dislike about the product?
Nothing, really. It might be nice to make is totally invisible instead of a very obvious "Gong" participant in your calls, but that's a minor concern.
What problems is the product solving and how is that benefiting you?
I manage a very large number of opportunities and Gong makes it possible to be able to do a quick and relevant refresher and it gives my manager the ability to listen, comment and share with others so we are constantly iterating on our process and seeing incremental improvements.
Its always 20/20 in hindsight
What do you like best about the product?
Review any customer call
Focus on key portions of the call
Make important tweaks to you r sales pitch (ie. tonality, good/bad habits)
Focus on key portions of the call
Make important tweaks to you r sales pitch (ie. tonality, good/bad habits)
What do you dislike about the product?
Not necessarily a dislike but wish we could arrange calls by opportunity stage in SFDC
What problems is the product solving and how is that benefiting you?
Business Problems: Sales Learning Enablement
Benefit: Better calls by understanding a customers needs and how they would use the platform everyday! Especially since we are creating a market from nothing!
Benefit: Better calls by understanding a customers needs and how they would use the platform everyday! Especially since we are creating a market from nothing!
Great for Personal Development
What do you like best about the product?
It's very easy for me to define and understand areas where I can improve by listening back to transcripts. I like that I can request feedback from my managers.
What do you dislike about the product?
The transcripts leave some to be desired
What problems is the product solving and how is that benefiting you?
Customer success improvement. Driving down use of filler words, understanding areas of improvement to help develop better habits.
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