Gong
Gong.ioExternal reviews
6,507 reviews
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I could not do my job effectively without Gong
What do you like best about the product?
Gong gives Account Managers unbelievable leverage, in the ability to reference past calls, quickly drill in to areas of relevance on the call, and to visualize customer communication patterns. This tool genuinely allows me to cover twice the territory.
What do you dislike about the product?
Gong snippets and sharing are a little clunky, but still a strong leverage point.
What problems is the product solving and how is that benefiting you?
Gong allows me to reference pat conversations with customers to quickly re-orient, when relevant, and to easily share context and feedback with both Product and the Executive team.
Great Product
What do you like best about the product?
The information that Gong extracts from our company's data is unbelievable!
What do you dislike about the product?
I am trying to think of something but I honestly can not think of anything
What problems is the product solving and how is that benefiting you?
It help me understand where I am going wrong in my calls by be able to observe all the data from my colleagues calls
Love Gong!
What do you like best about the product?
The ease of use and the AI summary of your meeting; pretty accurate. I also like the extensions available.
What do you dislike about the product?
There is nothing to dislike; everything is pretty great.
What problems is the product solving and how is that benefiting you?
Recording meeting and taking notes for me. I can easily go back and listen to a recording, edit it, share it with the customers. I appreciate the notes it provides as a summary if I don't have time to listen or need to beef up my own notes.
Game changer for CSMs
What do you like best about the product?
Able to search on a customer account to find out key challenges, or even very specific questions like 'When is customer doing X process'
What do you dislike about the product?
Very little - it's super useful; it would be great for CSMs to search across all customers rather than search by individual customer
What problems is the product solving and how is that benefiting you?
Makes my life so much easier; generates my follow-up emails, gives me neat summaries, allows me to ask questions (which really is the main thing I use it for) - like a ChatGPT but if the GPT had access to all meetings and emails with a customer for context.
Gong helps me to stay on track!
What do you like best about the product?
Key highlights by AI
Track all activity linked to an account.
Integrations with other technology providers.
Track all activity linked to an account.
Integrations with other technology providers.
What do you dislike about the product?
The transcripts in Dutch could improve further.
What problems is the product solving and how is that benefiting you?
Help customers better.
Here's One Recording Software That You'll Actually Love!
What do you like best about the product?
Gong helps me pay more attention to my call! Having the recording and transcript enables me not to take a million notes and concentrate more on the people I am speaking with! It's a life saver when I need to go back and listen to a part of the conversation that was crucial for me to hear and take action on!
What do you dislike about the product?
Sometimes the transcript don't actually reflect what the person is saying, but I know a lot of that happens because of accents, speaking too quickly or too softly. But overall, it's a fabulous piece of functionality to have the transcript available to search!
What problems is the product solving and how is that benefiting you?
When I'm the only person on the phone and there are a lot of people I'm speaking to, it's becomes an extra set of ears to help give me all the information I need to do my job as an Account Executive.
Great addition!
What do you like best about the product?
I love the summary that gong provides after every call! It is so helpful and saves a lot of time.
What do you dislike about the product?
For some calls the turn around time is longer then I would hope.
What problems is the product solving and how is that benefiting you?
It is really helping with creating a summary of all of our calls to ensure we have a quick, easy and effective way to communicate to our team what happens on calls.
Time saver, great for product insights
What do you like best about the product?
The AI insights and the searchabiliy for things on the call with generative AI allows you to go right to relevant clips. My primary use of Gong is as a product manager and this allows me to get necessary info from many more customer calls in the same period of time listening on high speed. I use it as much as i possibly can, and when it works it works seamlessly with our company's Zoom.
What do you dislike about the product?
I wish it automatically entered random external calls that are almost ad-hoc and i don't have time or i forget to add gong as an invite. This is especially apparent with noncompany Zoom calls.
Also the transcripts could be a little better but can't complain about that. I wish it was smart enough to always join me in meetings with an external email no matter what platform is used, or if it's hosted by our company or external company. but that's a big ask. this product is so helpful i'm good to work with these things.
Also the transcripts could be a little better but can't complain about that. I wish it was smart enough to always join me in meetings with an external email no matter what platform is used, or if it's hosted by our company or external company. but that's a big ask. this product is so helpful i'm good to work with these things.
What problems is the product solving and how is that benefiting you?
When i want to learn product insights from calls im not a part of, as well as listen back to my own calls for feedback, and sending them to others for insight as well. For me personally, being able to ask the AI questions about the content of a call and get an answer with a timestamp is great.
Works great
What do you like best about the product?
I like the automated follow-up emails and the outline of every call.
What do you dislike about the product?
Translations are not great, but the English transcription is really good.
What problems is the product solving and how is that benefiting you?
Easy follow-ups, translations of calls
Boost overall productivity of an individual
What do you like best about the product?
It really help us to improvise our conversation skills,
I like the transcript feature in it
Helps us to rectify our mistakes which we made over calls
It also improves teh overall productivity
I like the transcript feature in it
Helps us to rectify our mistakes which we made over calls
It also improves teh overall productivity
What do you dislike about the product?
Its is really helpful,so there is nothing to dislike.
Everthing is perfect.
Everthing is perfect.
What problems is the product solving and how is that benefiting you?
It gives us better understanding about how we can improve ourselves while communicating with clients.
It analyses the mistakes really well.
Provide the great opportunity for coaching
It analyses the mistakes really well.
Provide the great opportunity for coaching
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