Gong
Gong.ioExternal reviews
6,509 reviews
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Streamlining Customer Interactions with Gong
What do you like best about the product?
As a Customer Success Manager, Gong has been an invaluable asset. It's dramatically reduced the time I spend on meeting minutes and reviewing past conversations, allowing me to focus on providing timely, relevant responses to my clients.
One of Gong's greatest strengths is its ability to help me deliver exceptional customer service. By identifying key talking points, understanding customer sentiment, and tailoring my responses, I've been able to build stronger relationships and drive business success.
One of Gong's greatest strengths is its ability to help me deliver exceptional customer service. By identifying key talking points, understanding customer sentiment, and tailoring my responses, I've been able to build stronger relationships and drive business success.
What do you dislike about the product?
While Gong is a powerful tool, there's always room for improvement. I'd love to see enhancements to the uploaded call recognition feature, so that speaker names are accurately identified even after analytics are complete. Additionally, a more intuitive way to search and organize uploaded recordings, such as a folder or banner system, would be a valuable addition.
What problems is the product solving and how is that benefiting you?
bandwidth problems
Leveraging Gong As A BDR
What do you like best about the product?
Looking back in hindsight - I've enjoyed the quality AI insights and real-time coaching that Gong provides. Taking the stress of trying to keep up with these off the table allows me time to correct where I need to, but also provide a higher quality experience to my prospects.
What do you dislike about the product?
While there is really nothing major I can think of at this time that puts Gong in a bad light - I will say sometimes Gong can feel like it may have too much. I found the video resources helpful. I would encourage more videos demonstrating the use of AI features in a more real-time feel.
What problems is the product solving and how is that benefiting you?
Gong is allowing me to focus more time on tweaking my call flow, vs worrying about the admin aspect of things (i.g., notes, etc.)
Efficient way to review calls and recall knowledge
What do you like best about the product?
Recalling knowledge from former calls is a breeze with the AI tool.
What do you dislike about the product?
Wish there was an extension I could use within Salesforce.
What problems is the product solving and how is that benefiting you?
Recalling information from many different clients; easy to keep track of everything!
Gong for Training
What do you like best about the product?
Gong is a time saver. We can quickly bookmark calls into folders, then share for training purposes. The trimming feature is super helpful when needing to share portions of a call.
What do you dislike about the product?
The transcript can be a little unclear- be sure to speak clearly when stating any objections or callouts for efficient follow-up. The system's follow-up tasks are wildly helpful.
What problems is the product solving and how is that benefiting you?
Quality call monitoring and training. Leveling up the team and sharing across department updates.
Great tool for a sales team, and can even be used for other divisions
What do you like best about the product?
I love the easy ability to record meetings, share them with the whole team automatically, and share clips/calls easily and precisely.
What do you dislike about the product?
I haven't found a way to easily add Gong to calls that are already happening, which could be needed when quickly switching to another call if the first one doesn't work.
What problems is the product solving and how is that benefiting you?
Recording and sharing videos, and call coaching for sales
Easy to use and accurate analysis
What do you like best about the product?
Plug and Play, very easy to use. Intuitive and smooth.
What do you dislike about the product?
The time when uploading and analysing recordings into Gong takes a long time.
What problems is the product solving and how is that benefiting you?
Summarising, analysing all my meetings with information that is needed for follow ups.
Great tool - simple to use
What do you like best about the product?
As a CSM, I always need to refer back to calls and find snippets of converstion. with Gong this is incredibly straightfoward.I love the AI feature which summarises talking points for you.
It is one of the tools I use every single day.
It is one of the tools I use every single day.
What do you dislike about the product?
The Gong Academy could be a little more straighforward but it's not a huge deal.
What problems is the product solving and how is that benefiting you?
Saves time
Great Insights
What do you like best about the product?
Easy to understand and use a lot of features with not a big learning lift. This is the tool is use the most to update on the current state of my accounts.
What do you dislike about the product?
No downsides, but always looking for updates and new features. As this could be a tool that allows us to cancel other tools we use
What problems is the product solving and how is that benefiting you?
It allows me to understand quickly the whole of an account. It also provides me quick notes and suggestions, to do my job more efficiently.
Amazing tool, especially for those working in different time zones
What do you like best about the product?
It's amazing that I can just listen into calls to find insights without having to actually hop on the call. Makes my work so much better and more efficient.
What do you dislike about the product?
I wish I could also use its AI tools to find specific calls and not just analyze them. Our CSM could also be more helpful.
What problems is the product solving and how is that benefiting you?
Getting insights about prospects and customers for marketing materials
Great resource for understanding customer experience at scale
What do you like best about the product?
That all of the conversations from Sales and CS are all in one place
What do you dislike about the product?
Waiting for the AI search capabilities to get better. When I search for phrases the results are all over the place
What problems is the product solving and how is that benefiting you?
As a PMM I am trying to glean insights about the sales process, the onboarding process, what kills deals, what accelerates deals as it relates to our products and with Gong I can mine all of the conversations for these insights
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