Gong
Gong.ioExternal reviews
6,579 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Organized Client Interaction with Intuitive Notetaking
What do you like best about the product?
I use Gong for researching and notetaking on client calls, and it helps me stay organized and polished with notes. I really like Gong's consistency and summary skills. The initial setup was easy for me, as I didn't have to do anything on my end.
What do you dislike about the product?
Integration with MEDDPICC notes into Salesforce isn't seamless. I have to manually summarize from Gong's recording transcript.
What problems is the product solving and how is that benefiting you?
I use Gong for researching and notetaking on client calls. It helps me stay organized, provides polished notes, and allows me to review team calls for context.
Overpromised and Underdelivered, But Great Text Messaging
What do you like best about the product?
I like the text messaging interface on Gong. It's sleek, includes emojis, and the rich functionality makes it quicker and easier to use. This feature generates more replies from prospects and creates goodwill, something that SalesLoft did not have.
What do you dislike about the product?
The experience with Gong has been disappointing because their sales team promised functionality, specifically a voicemail drop feature, that wasn't included in the package. As an account executive, this feature is really important for driving callbacks and opportunities. It's frustrating that they didn't include it despite promising it, which really erodes trust. There's also some slight bugginess with the calling feature, and I find SalesLoft and Outreach to be superior in this respect. Their team has been slow in resolving this issue, and it's been two weeks without a solution, which is a major red flag. I'm disappointed with this lack of essential features and the lack of honesty from their account management team about what was included in the package.
What problems is the product solving and how is that benefiting you?
Gong helps with communicating with prospects. The text messaging interface is quick, easy to use, and includes rich features like emojis, generating more replies and goodwill.
Indispensable for recording and analyzing meetings
What do you like best about the product?
I like that Gong transcribes words spoken during an online meeting into text form, which makes it very easy to search by keywords. You can also ask the AI agent about the content of online meetings, check what was promised to the client, and what the next steps might be. I also like that Gong records online meetings very well, which can then be easily sent to the client as personalized training videos.
What do you dislike about the product?
Sometimes word recognition in Gong does not work with one hundred percent accuracy. Additionally, I found it difficult to use the search in Gong for calls, especially when I entered the exact name of the meeting, and the system often found nothing, even though it was searching in call titles.
What problems is the product solving and how is that benefiting you?
I use Gong to record online meetings and create personalized training videos. It transcribes meetings into text, which makes it easier to search and verify promises to clients.
Gong Centralizes Communication
What do you like best about the product?
I like how Gong pulls together everything I need in one place, particularly bringing together all information about emails, phone calls, and prior meetings for my call prep. Having complete transcripts of my calls is helpful so I can do proper follow-ups. It also helps me prepare for calls and the Gong "Ask Anything" feature is very important for me to be able to pull information from my accounts, especially when I have recently taken over an account from a colleague and don't have their history. I love Gong Templates for sending out emails to customers - saves me a ton of time. I honestly don't know how I would do my job without Gong.
What do you dislike about the product?
I have had some problems with scheduling emails to send in the morning. Just recently, I noted that, not all of them went out. So this might be a problem with the connection to Salesforce or the emails being pulled in. We're still diagnosing the problem.
What problems is the product solving and how is that benefiting you?
Gong provides complete transcripts of my calls for proper follow-up and pulls together emails, phone calls, and prior meetings for call prep. I can now know whether a customer has had recent emails with the CSM team, SDR team, or Professional Services team (and what they talked about) because it all flows through Gong. I seem so much more informed about the customer.
Gong Keeps Me Focused on Sales Calls and Scales Coaching Effortlessly
What do you like best about the product?
That I can keep focus in my sales calls and don't need to take notes myself. As a middle manager, Gong is also a great tool to scale my coaching efforts and review my teams' effort on calls.
What do you dislike about the product?
Gong, so far, only integrates with the most popular CRMs. We're using Zoho CRM, and I'd really love to see an integration to that. A lot of Gong's magic, it seems, happens when it has access to the full pipeline - feels like we're currently missing out on that part.
What problems is the product solving and how is that benefiting you?
Having better sales calls.
Scaling coaching
Cutting down ramp up time.
All in all leading to more sales, a happier team - and talent development at scale.
Scaling coaching
Cutting down ramp up time.
All in all leading to more sales, a happier team - and talent development at scale.
Easy Access and Quickly Pinpoints the Exact Trigger
What do you like best about the product?
It’s very easy to access, and it helps us figure out where to find the exact trigger when needed.
What do you dislike about the product?
So far, there’s nothing I dislike, because I haven’t run into any issues yet.
What problems is the product solving and how is that benefiting you?
I use it to review how I spoke with the advertiser and to compare my rate of speech and overall performance across different calls.
Great for Reviewing My Calls and Improving Communication Skills
What do you like best about the product?
I like the ability to listen to my own calls. It helps me understand how I handle calls, and it also helps me improve my communication skills and product knowledge.
What do you dislike about the product?
The call recordings aren’t shown instantly, which can sometimes be a problem.
What problems is the product solving and how is that benefiting you?
Gong has recently added an option to generate follow-up emails and provide insights from call recordings.
Enhances Meeting Engagement with Accuracy
What do you like best about the product?
I like the past accurate detailed meeting messages that Gong provides. It allows me to listen to the context of what the customer needs. Also, the initial setup was easy.
What do you dislike about the product?
Just some errors with the notes and words.
What problems is the product solving and how is that benefiting you?
Gong helps with engagement in meetings and provides past accurate detailed messages, allowing me to listen to the context of what the customer needs.
Effortless Sales Coordination, Needs Faster Sync
What do you like best about the product?
I like Gong because it's easy to use and has a low friction UI, which I appreciate. The flows are nice, and I like how, when you add someone to a flow, you're prompted to reach out to them. It also helps me stay organized, keep deals moving forward, and track the accounts I'm reaching out to and the progress I've made. I can customize their experience based on however I want it to look, and it provides great insights into which deals are moving forward and which ones need more attention.
What do you dislike about the product?
It sometimes is slow to sync with Salesforce. And it's kind of annoying to export a lead from something like ZoomInfo and then have to manually add it to Gong because sometimes Gong and Salesforce don't communicate as quickly as I would like them to.
What problems is the product solving and how is that benefiting you?
I use Gong for sales outreach, and it helps me stay organized and keep deals moving forward. It provides great insights into what deals are moving forward and which ones need attention, making it easier to track accounts and progress.
Analytics Powerhouse with Some Integration Hiccups
What do you like best about the product?
I like the analytics, probably the most. The analytics are great to see my open rates from emails, who’s clicking on my links, and who’s booking meetings with me. Seeing that percentage ratio, like some flows having a 90% open rate, is fantastic. It’s great for evaluating and improving my strategies with customers in my territory. That has been a huge impact. Of course, time saving is another big thing. We're always looking to save time at work, and that's been a huge impact in my work.
What do you dislike about the product?
The things that don't work as well are pretty minuscule. One issue is with transcripts; they cannot be uploaded within the Gong flows or emails, even though you can download them. This is a problem for me since I work in legal, and I have to go back to my Outlook email to send transcripts to attorneys and firms. It seems silly to have to download a transcript only to be unable to upload it. Another frustration is with using numerals in blocks; the numbering starts over at one instead of continuing, which is not typical unless dealing with statutes. Integration with Salesforce could be better, specifically with pulling over phone numbers to accounts, which can be frustrating.
What problems is the product solving and how is that benefiting you?
I use Gong to improve time management by sending emails through flows, connect with emails through my business address, and analyze customer interactions to understand their pain points.
showing 61 - 70