Gong
Gong.ioExternal reviews
6,509 reviews
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Amazing experience. It give us a brief description about the agenda of the call.
What do you like best about the product?
It is very helpful and makes us realize what best we can make in the next calls
What do you dislike about the product?
It can improve more number of features in it.
What problems is the product solving and how is that benefiting you?
It helps to understands what makes us improving the calls.
"The Unsung Hero of Our Sales Tech Stack: A Gong Review"
What do you like best about the product?
AI Smart Trackers: These new tools go beyond simple keyword recognition. They are now context-aware, meaning they can understand the intent behind a conversation. This leads to more precise tracking of specific concepts, like customer objections, competitor mentions, or pricing concerns, even if the exact words aren't used.
AI-Powered Summaries and Briefs: Users consistently highlight the time-saving benefits of AI-generated summaries. Gong now automatically creates structured recaps of calls with key points and next steps, which can be emailed or synced to your CRM. This feature allows reps to be more present in conversations and spend less time on manual note-taking.
CRM Integration Improvements: While integration has always been a core feature, new updates are focused on making the sync more robust and efficient. The goal is to eliminate manual data entry and ensure that customer information and deal health signals are automatically and accurately logged in the CRM
Gong Engage: This is a separate but integrated part of the platform that helps reps with their outbound efforts. It provides a centralized workspace for calls, emails, and meetings, and uses AI to recommend the next best action, helping reps focus on meaningful outreach and personalize their messages.
Customer Success and Marketing Insights: The platform now provides more value for customer-facing teams beyond sales. For example, customer success managers can use Gong's analysis to quickly review conversations and share key customer feedback with product or support teams without having to sit through long recordings.
AI-Powered Summaries and Briefs: Users consistently highlight the time-saving benefits of AI-generated summaries. Gong now automatically creates structured recaps of calls with key points and next steps, which can be emailed or synced to your CRM. This feature allows reps to be more present in conversations and spend less time on manual note-taking.
CRM Integration Improvements: While integration has always been a core feature, new updates are focused on making the sync more robust and efficient. The goal is to eliminate manual data entry and ensure that customer information and deal health signals are automatically and accurately logged in the CRM
Gong Engage: This is a separate but integrated part of the platform that helps reps with their outbound efforts. It provides a centralized workspace for calls, emails, and meetings, and uses AI to recommend the next best action, helping reps focus on meaningful outreach and personalize their messages.
Customer Success and Marketing Insights: The platform now provides more value for customer-facing teams beyond sales. For example, customer success managers can use Gong's analysis to quickly review conversations and share key customer feedback with product or support teams without having to sit through long recordings.
What do you dislike about the product?
Lack of Real-Time Coaching: Gong excels at post-call analysis, but it does not provide real-time coaching or in-call guidance. Users who want live prompts or alerts during a conversation would need to use a separate tool.
What problems is the product solving and how is that benefiting you?
Just analysing yourself, Understand yourself what have you done on the call.
Gong as a Tool
What do you like best about the product?
Call listening Tool with subtitles and have proper feedback areas to cover
What do you dislike about the product?
Dont have live feedback sessions. User generally dont acces for other agents calls for Improvement
What problems is the product solving and how is that benefiting you?
It helps me improving my call quality and where I can work myself to take better calls
My experience as gong user
What do you like best about the product?
It helps me with my better my calls by listing to them and how i can improve, it gives me space and inventory to share my call and listen to other with easy and flexibility.
What do you dislike about the product?
It takes lots of time to get loaded, or while searching a call, it doesnot show easy with search or date templates, you need to keep scrolling to look for them.
What problems is the product solving and how is that benefiting you?
It is helping me identify my calls, and the qulaity of the calls and how i can improve it.
Good Product
What do you like best about the product?
THe features that are search, tag your manager for feedback, easy to listen calls.
What do you dislike about the product?
Nothing much in dislikeing a good product.
What problems is the product solving and how is that benefiting you?
I like the easy availibity of previous calls and meetings with clients
Amazing experience
What do you like best about the product?
It improves productivity and quality of the call and the caller.
What do you dislike about the product?
because of some limitations it is not able to provide a wide range of calls
What problems is the product solving and how is that benefiting you?
Gong provide us a way to listen and understand what exactly has happened on call while having a discussion.
gong
What do you like best about the product?
call listening and the voice modulation can be improved by using the gong
What do you dislike about the product?
i guess it should have the option to capture the word were it needs to pronounce correctly
What problems is the product solving and how is that benefiting you?
it is helping us to improve our call quality and voice modulation
Tool for productivity
What do you like best about the product?
Clear sound recordings with titles available to check back our calls.
What do you dislike about the product?
Time taken for the call recording to be available.
What problems is the product solving and how is that benefiting you?
It provide insights of the process and calls made which are utilised for sales coaching and training the sellers.
Core tool used for learning development as part of quality check and coacing, training of new hired resources to make them ready for the role in On Job Training.
Core tool used for learning development as part of quality check and coacing, training of new hired resources to make them ready for the role in On Job Training.
Best as of now better than avaya
What do you like best about the product?
Easy to use and not required any hasstle that we used to do on other platform like avaya best as of now.
What do you dislike about the product?
same day recording should be there and there should be provience to move the display like it used to be as now its on the bottom right corner, we should have the option to move it anywhere
What problems is the product solving and how is that benefiting you?
Eary user interface with easy use.
Gong Feedback
What do you like best about the product?
The Transcript quality and auto scroll while the call is playing
the call summarisation on the left
call stats
the call summarisation on the left
call stats
What do you dislike about the product?
the transcript quality could be improved
the triggers can be improved for phrase searches
the accent recognition could be improved
the triggers can be improved for phrase searches
the accent recognition could be improved
What problems is the product solving and how is that benefiting you?
generally helps us with warning triggers and possible dissatifaction cases using alarming phrases
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