Gong
Gong.ioExternal reviews
6,511 reviews
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It makes my external calls so much easier
What do you like best about the product?
I love the fact that i can simply focus on conversing with my customers without trying to take notes. Knowing that Gong would have a summary of my call and the call transcript, saves me time and so much brain power. Now with the added AI ask me asnything feature, I can dive into any aspect of my call and get clear answers for what im lokking for. Would highly recommend a 100%
What do you dislike about the product?
Nothing comes to mind. I've been using Gong for sometime and haven't found anything i hate about it.
What problems is the product solving and how is that benefiting you?
I don't have to take notes, and can simply focus on my customer and while acively listening which makes for a better professional conversation. And if i miss anything, i know Gong caught it!
Gong Makes My Meetings Easier
What do you like best about the product?
The note taker and recordings are fanstastic.
What do you dislike about the product?
Harder to update names and info that doesn't get recorded properly
What problems is the product solving and how is that benefiting you?
Freeing me up during calls so I don't have to take copius notes, as the note taker takes them for me. Great for follow ups and setting up future calls.
Great call recording software
What do you like best about the product?
My team really likes the gong AI summary feature to develop meeting action items. It streamlines their workday.
What do you dislike about the product?
It's a premium offering and it's priced as such. There are several alternatives out that are much cheaper. Quality is great, but may not be affordable for everyone.
What problems is the product solving and how is that benefiting you?
Call recording software for our customer success and sales teams
Very easy to implement
What do you like best about the product?
Gong implementation was straightforward and quick. Integrating with Hubspot, Google Workspace, and Zoom was pain-free. Training and after-sales support gave us everything we needed to get the most out of the system.
Our sales team uses it daily to find information lost in call transcriptions and training. Searching through calls has never been easier for us.
Our sales team uses it daily to find information lost in call transcriptions and training. Searching through calls has never been easier for us.
What do you dislike about the product?
Nothing negative to say as of yet, we're happy out.
What problems is the product solving and how is that benefiting you?
We have greater insights into what happen in our deals and training new hires is much quicker now with easy access to calls.
Gong is the Best!!
What do you like best about the product?
The AI Features - Meeting Recap, Follow-up etc.
What do you dislike about the product?
I think Gong is great and ahead of it's competitors
What problems is the product solving and how is that benefiting you?
Saving time with notes and follow ups with customers.
Excellent Product, great UI, real insights
What do you like best about the product?
How easy it is to use, Salesforce connection easy to establish and maintain, excellent CSM, drives real value and ROI.
What do you dislike about the product?
Not much, it's a great product, good value
What problems is the product solving and how is that benefiting you?
Helping us understand what's going on with our customers.
Incredibly innovative & constantly improving
What do you like best about the product?
It gives me a holisitic understanding of customer and prospect feedback. Call summaries are incredibly helpful in quickly digesting feedback and taking action.
What do you dislike about the product?
Need to continue to develop gen-AI features that support broader use cases.
What problems is the product solving and how is that benefiting you?
Gong helps me understand customer and prospect sentiment, feedback, and product ideas.
Great for pulling insights and learning more about our prospects / customers
What do you like best about the product?
Easy to track deal progression with calls and communications.
What do you dislike about the product?
Would like more embedded options to use Gong calls in other apps like Notion, Google Slides, etc.
What problems is the product solving and how is that benefiting you?
Finding examples of keywords in our calls, informing our ICP.
Sharing key customer moments with others in the company.
Sharing key customer moments with others in the company.
Fast and useful
What do you like best about the product?
Great ability to fast forward and rewatch pieces of calls. Highly useful for edcucating sales people and getting up to speed on who on the team is doing well or poorly in terms of client features.
What do you dislike about the product?
It's hard to know where to look - I'd love some form of tooling that highlighted what a good/bad/mediocre employee looked like, as well as analytics on my team - who is spending a lot or a little time in the system?
What problems is the product solving and how is that benefiting you?
Coaching teammates and seeing who is doing well or poorly in client interactions. Recorded calls allow me to join meetings I have conflicts for!
Intuitive conversation intelligence and coaching tool with valuable applications
What do you like best about the product?
Gong has many native integrations with CRM, video conferencing, and other solutions to seamlessly analyze transcriptions and uses AI to summarize and highlight important aspects of prospect and customer interactions.
What do you dislike about the product?
Gong has recently launched their Engage platform to have an all-in-one solution for prospecting, deal management, and conversation intelligence. After evaluating the new platform it is a bit behind some of the others on the market and needs work to catch up.
What problems is the product solving and how is that benefiting you?
Gong helps easily identify key parts of conversations to reduce time and effort in finding valuable information from meetings with prospects and customers. Training and enabling new sales and CS team members is much more efficient and hands on with the use of the coaching tool as well.
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