Gong
Gong.ioExternal reviews
6,511 reviews
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Short cut to revenue-driving insights
What do you like best about the product?
The Hubspot integration is what I like best. Gong provides nice summaries in the contact and company timelines that help reps keep organized information in one collaborative space, and it's super helpful for sales leadership too. The new "Ask Anything" AI feature is super cool, and sales leadership is using it to quickly get answers about rep pipeline directly from the meeting content.
What do you dislike about the product?
I'm sure we could get more out of this tool because there are features we could upgrade, but I'm not going to take a demo and get entered into someone's pipeline just to get a peek and some idea of pricing.
What problems is the product solving and how is that benefiting you?
Gong gives visibility into the meetings we have with prospects/customers and sends succinct summaries to the CRM. It's helping us centralize intelligence in Hubspot, and offers holistic visibility for a deeper look within the platform. Intel is no longer lost when an employee leaves the company, and new hires have a huge catalog of meetings they can watch for training and to learn about their target accounts.
Gong is a very effective platform for getting in-depth call/deal analysis.
What do you like best about the product?
Gong's automatic transcriptions and trackers have been a game changer in our ability to coach our reps on improving/tracking adoption of new initiatives. Very easy and intuitive.
What do you dislike about the product?
Poor integration with Microsoft Teams, not as easy since you have to deal with third party client.
What problems is the product solving and how is that benefiting you?
Gong is allowing us to get quick and accurate information on the large volume of calls we're making. This allows us to actually know what trends not only our reps are saying but prospects and clients also in order for us to get ahead of any problems we may have and track results.
Our CSM is amazing!
What do you like best about the product?
Our CSM has been incredible with our continued education of the product, showing us new features, working with our teams to ensure we're getting the most out of the tool, etc. Gong's AI also seems to be some of the best among the vendors that we use. Ask Anything has been really helpful for quickly finding specific pieces of info from calls without having to listen to the whole thing.
What do you dislike about the product?
We don't have the Engage product but it's something that we evaluated and found that it doesn't really compete with other companies like Outreach. Gong has a great core product but the sales automation product definitley needs quiet a bit more development before it would work for our business need.
What problems is the product solving and how is that benefiting you?
Gong helps our teams remain engaged in sales calls by providing a transcript, summary, and recording so that our users do not have to take live notes.
Admin user review
What do you like best about the product?
Ease of use to navigate the settings and admin configurations
What do you dislike about the product?
I think the user management settings are a little confusing on what a user needs/doesn't need for certain features to be available to them.
What problems is the product solving and how is that benefiting you?
Gong is helping our sales team in improving strategies used on calls and giving managers the opportunity to coach their employees. It also gives us insight on how often a competitor is mentioned.
Robust Tool
What do you like best about the product?
Gong is a super robust tool that can we extremely helpful and intative for even the most basic of use cases. The ability for the whole company to listen to calls and gain actionable insights is invaulable. THeir custoemr support is great too, extremely helpful.
What do you dislike about the product?
As Gong has so many features and funcationality that is a lot of a small RevOps team to maintain, optimize and enable.
What problems is the product solving and how is that benefiting you?
Sales coaching and visibilty to front-line calls and opportunities.
An excellent way to stay informed about your clients
What do you like best about the product?
Gong makes it easy to search for calls based on key words. I use that frequently to find calls related to a certain issue or feature. It helps me know what customers are talking about which helps me understand their needs. Once I find the calls I'm looking for it's really easy to quickly see a summary of the call, as well as a full transcript and audio replay of the call.
What do you dislike about the product?
I see no downsides or needed improvements.
What problems is the product solving and how is that benefiting you?
It solves the problem of not having insight into what customers are dealing with. It also solves the problem of not remembering what was discussed in a call.
Gong is Easy and Lovely!
What do you like best about the product?
Learning Gong has been really easy and straightforward, the university courses are well paced and easily understood.
What do you dislike about the product?
Not enough filtering options, some of the setup in administration has not been streamlined, so I've had to get creative in re-assinging reps who are re-hires and have similar emails from when they left.
What problems is the product solving and how is that benefiting you?
Our organization uses it for recording and coaching opportunities as well as review of best practices and what's working or not.
Sales productivity boost
What do you like best about the product?
The visibility and wide range of customizations to have all of the data we need with an ease to automate.
What do you dislike about the product?
Maybe the learning curve it took (at least for us) and the required allignment we needed (2-3 months).
What problems is the product solving and how is that benefiting you?
The main problem is the lack of consistency/standarization of the speech the sales reps use on their daily calls, having each one of them a different way to address a customer or even worse, a different speech for each kind of customer for a same sales rep. This is letting us know the weakpoints, non-used terms or main topics by rep which allows us to go directly to them to reinforce this specific issue.
Full stack GTM in one program.
What do you like best about the product?
You can gain insight on your GTM process as well as tweak key aspects of that process right in the same tool. No more jumping between outreach to salesforce to gong to salesforce etc.
What do you dislike about the product?
Good enough at a lot of stuff - but at the enterprise end some of the features need to be deeper and more customizable.
What problems is the product solving and how is that benefiting you?
Understanding our customers better and how that impacts our revenue streams.
Easy of use - transcribing and reporting for enablement
What do you like best about the product?
Transcribing feature, key words through smart tracker
What do you dislike about the product?
Unable to combine snippets after recording
What problems is the product solving and how is that benefiting you?
Assisting with representatives with being able to measure and monitor their interactions with customers, to determine a better quality of comms between rep> stakeholder
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