Gong
Gong.ioExternal reviews
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Amazing tool for revenue intelligence
What do you like best about the product?
- Intuitive UI
- Track keyowords
- Amazing tool for managers to coach team members
- Good meeting summarizations and insights
- Is it an important part of our day to day workflows
- Track keyowords
- Amazing tool for managers to coach team members
- Good meeting summarizations and insights
- Is it an important part of our day to day workflows
What do you dislike about the product?
- Can have better AI insights
-Can be better in terms of the calendar integrations and sometimes it skips meetings.
-Can be better in terms of the calendar integrations and sometimes it skips meetings.
What problems is the product solving and how is that benefiting you?
- Helps our team with coaching
- Accurate deal prediction and forecasting
- Pipe tracking
- Learning reinforcements by using smart tracker
- Accurate deal prediction and forecasting
- Pipe tracking
- Learning reinforcements by using smart tracker
Makes selling easier!
What do you like best about the product?
- AI transcripts are actually useful compared to other solutions on the market
- The tool UI is easy to navigate
- Set up and user onboarding is very simple
- The tool UI is easy to navigate
- Set up and user onboarding is very simple
What do you dislike about the product?
- Sometimes there are outages but overall it's very stable
What problems is the product solving and how is that benefiting you?
- Speeds up our onboarding of new reps as they can review other seller calls
- Improves our forecasting process as we can monitor opportunities for progress easier
- Helps the executive team stay up to date on important deals
- Improves our forecasting process as we can monitor opportunities for progress easier
- Helps the executive team stay up to date on important deals
Insightful tool we can't do without
What do you like best about the product?
It has transformed and streamlined our Customer Success team: the transcripts and the ability to copy quotes with automatic links to the corresponding video timestamps are invaluable time savers. This feature ensures we capture the necessary details for Jira tickets within the CS team or for feature requests that need to go to the product group. Besides, the ability of tapping into insights at a glance (trackers) such as competition, pricing, etc, really gave us an edge.
What do you dislike about the product?
nothing really, but I'd like to have the ability to interrogate the whole dataset we have now gathered and ask questions to draw insights acrosss all calls.
What problems is the product solving and how is that benefiting you?
Requirements for technical calls, insights.
Growing with Gong
What do you like best about the product?
Growing a sales-based business is painful in my experience. This is even more true today, with remote and hybrid work scenarios where training and oversight of staff was simpler.
Gong is one of those rare software integrations which was as easy as Gong claimed (the same cannot be said of the telephony for us) with the timelines very quick from contract execution to training and integration.
I am a huge fan of the built-in AI and the call summaries which can be sent to meeting attendees and others to confirm what was discussed and summarize the respective follow-ups. The summary is remarkably accurate and saves substantial time recording notes and summarizing the meeting and to-dos.
Gong is one of those rare software integrations which was as easy as Gong claimed (the same cannot be said of the telephony for us) with the timelines very quick from contract execution to training and integration.
I am a huge fan of the built-in AI and the call summaries which can be sent to meeting attendees and others to confirm what was discussed and summarize the respective follow-ups. The summary is remarkably accurate and saves substantial time recording notes and summarizing the meeting and to-dos.
What do you dislike about the product?
I have yet to encounter a downside or challenge with Gong, thought obtaining buy-in can be a bit of a challenge. Getting widespread adoption and utilizing the tools is perhaps the most challenging but that is all on the user.
What problems is the product solving and how is that benefiting you?
Number one is training and coaching. Second is time savings. Third is a differentiator - the Gong calls which can be shared offer a level of sophistication that impresses some customers and can be a differentiator.
Experience the Best : Gong
What do you like best about the product?
It Helps us Listen to our Own Calls & Getter Better over Feedbacks.
What do you dislike about the product?
Sometimes, Gong Is Pretty Slow at Times.
What problems is the product solving and how is that benefiting you?
To Help us Educate the Customers in a Better Way.
Really useful product for call analytics
What do you like best about the product?
- AI features are really useful
- Easy to give feedback on teams calls or to ask for feedback
- Really easy to use
- Easy to give feedback on teams calls or to ask for feedback
- Really easy to use
What do you dislike about the product?
Some features appear in the product but you can't actually use them, and it was a long set up process
What problems is the product solving and how is that benefiting you?
Call insights
Gong is really life changing!
What do you like best about the product?
appart from having a detailed transcription of your calls, their AI feature is amazing! You can as everything .. to give you and specific detail about the call or to make a resume of it and within a couple of seconds you will have it.
What do you dislike about the product?
So far for me is perfect, does everything that I need.
What problems is the product solving and how is that benefiting you?
It saves a lot of time, when having to write playbooks and for the tasks and follow up I can always refer to my Gong calls.
Huge help in daily operations
What do you like best about the product?
I like how easy it is to add the recording to the call. Being able to organize the recordings afterwards into dedicated folders is a huge benefit for me.
What do you dislike about the product?
I don't like the view of the planned recordings - they have short horizon and I can only see them in browser (not in mobile app).
What problems is the product solving and how is that benefiting you?
I can easily share reecoring with the team via link plus AI summaries are decently accurate.
Client insights
What do you like best about the product?
The AI insights from meetings, emails and calls. Along with the full pipeline management capabilities
What do you dislike about the product?
Missing the ability to take the insight and turn it into emails
What problems is the product solving and how is that benefiting you?
Helps rate agents and gives insights into their calls
The Best Call Analysis Tool for Sales
What do you like best about the product?
The Spotlight section has your call summarised perfectly. The Next Steps is very easy to track and follow up on. Also, the AI-Driven Follow Up mails is the biggest vale add for me in terms of time saved.
What do you dislike about the product?
Integrations with SFDC and Rattle can be more seamless.
What problems is the product solving and how is that benefiting you?
It's solving the major problem of Call Tracking and Analysis. It is saving me hours together of Information Gathering, Notetaking and Email Writing.
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