Gong
Gong.ioExternal reviews
6,511 reviews
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It's grown on me
What do you like best about the product?
It's very helpful to go back to calls and re-listen/analyze the customer interactions.
What do you dislike about the product?
Somewhat clunky navigation/finding calls.
What problems is the product solving and how is that benefiting you?
It's great for tracking the minutia of deals but also doing outreach.
Excelent tool for daily usage at sales processes
What do you like best about the product?
Gong facilitates the daily basis routine and main activities that need to be made by sales executives, it accelerates your time to respond to clients, helps you to write better e-mails with the use of AI, and you can have an all-in-one platform to update your activities and access everything you need. Gong also suggests the next steps and helps you not forget what you must do, at the right time. Also, it's a great tool to automatize campaigns to prospects.
What do you dislike about the product?
Sometimes clients can be uncomfortable with Gong's recording the meetings.
What problems is the product solving and how is that benefiting you?
Gong is solving follow-up e-mails, prospecting activities, and also forecast meetings.
Customer Success Manager
What do you like best about the product?
Gong has been instrumental in recapping meeting notes saving me hours of time and making my processes as a CSM seamless.
What do you dislike about the product?
I'd love if Gong's AI feature could sweep all calls from an account not just the most recent ones.
What problems is the product solving and how is that benefiting you?
Gong has allowed me to focus on truly listenting to my customers rather than taking notes and listening. It also allows me to work more efficiently and strategically since I don't need to spend so much time on writing meeting recap notes.
Essential tool
What do you like best about the product?
Gong is an essential tool for any company that serves customers via voice, it provides a summary of the call, cuts parts to fill a library, we can tag a collaborator for a later feed, search for a specific word, among many other things ..
What do you dislike about the product?
sometimes there may be a second cut.....
What problems is the product solving and how is that benefiting you?
It has helped me to listen to conversations with employees, analyze the conversation
Must have for every part of the business
What do you like best about the product?
Gong is an essential tool for all aspects of your business, including business development, sales, customer success, and retention. Its versatility makes it valuable for everyone.Got it! I've noted the text you provided.
What do you dislike about the product?
It's instrumental. There is no downside to Gong
What problems is the product solving and how is that benefiting you?
Note-taking. Follow-Ups. Call Coaching
Great Product, So helpful when joining a new org to learn products and sales cycle
What do you like best about the product?
the AI generated follow ups are really helpful when busy and dealing with a lot of deal cycles
What do you dislike about the product?
I wish the there was a more clear ability to search all types of calls and the engage platform was a bit more built out
What problems is the product solving and how is that benefiting you?
Helping train other reps
Gong a great tool
What do you like best about the product?
Simple to review info from past calls and preivious interactions from other members of my org. I also enjoy the AI tool to summerize calls and help me quickly write notes and recap emails. I use it for 85-90% of all my exsisting active SF accounts.
What do you dislike about the product?
No dislikes at this time, search optimization could possibly improve but as a whole the tool is great and easy to use.
What problems is the product solving and how is that benefiting you?
Gong helps me better understand past conversations and have more information at my dispoal going into and after calls. I'm a dilgent note taker but its never bad to have an extra transript for anything missed.
I only use a small % of functionality but it's a game changer for sales reps
What do you like best about the product?
I use gong several times a day - it saves me hours.
Call recording and insights: I'm neurodiverse, so being able to watch back calls, read transcripts and have a call summary is game-changing for me; it makes me incredibly efficient at my job - rather than spending time making handwritten notes, I can be fully attentive on calls and have a summary at the end.
Gong's spotlight feature and AI questing tool is amazing, I can ask what the client's sentiment is, and why they will or won't renew or my most used function ask it to write a follow-up email based on the key points discussed on the call.
Call recording and insights: I'm neurodiverse, so being able to watch back calls, read transcripts and have a call summary is game-changing for me; it makes me incredibly efficient at my job - rather than spending time making handwritten notes, I can be fully attentive on calls and have a summary at the end.
Gong's spotlight feature and AI questing tool is amazing, I can ask what the client's sentiment is, and why they will or won't renew or my most used function ask it to write a follow-up email based on the key points discussed on the call.
What do you dislike about the product?
There are so many features I/we do not know how to use and missed out on a huge amount of value due to our utilisation
What problems is the product solving and how is that benefiting you?
Gong allows me to give my full time and attention to being on and present within calls, I have a recording that I can then have a summary of, watch back and create a automated follow up from - t this reduced the amount of admin and notaking I need to make and makes me incredibly efficant at my role.
Great platform
What do you like best about the product?
The analytics of call reviews
The ease of using the platform
The interface
Very fast implementation
Use it daily as a Sales Engagement and Enablement platform
The ease of using the platform
The interface
Very fast implementation
Use it daily as a Sales Engagement and Enablement platform
What do you dislike about the product?
Gong Engage can be quite puzzling to use for the first time - but their academy shows you everything you need.
What problems is the product solving and how is that benefiting you?
Ease of flows & cadences streamlining process
Business Development Representative
What do you like best about the product?
User interface is great and easy to use. I love being able to not have to take notes and just listen to the client.
What do you dislike about the product?
Some issues with integrations within other platforms.
What problems is the product solving and how is that benefiting you?
It allows my coach to listen to my calls and give me feedback.
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