Gong
Gong.ioExternal reviews
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Great tool for Customer Success
What do you like best about the product?
I like being able to rewatch the calls and not having to take notes manually during the meeting. It's helpful to share snippets easily with other team
What do you dislike about the product?
Nothing to add, it is a helpful tool to use
What problems is the product solving and how is that benefiting you?
As a CSM, Gong allows me to track all customers conversations, I'm able to go back to find parts of the meeting that are relevant for my work, and share internally with the team information that clients shared. It's also easy to browse to find past meetings.
Gong, AI tool for my commercial and non commercial meetings
What do you like best about the product?
Love the highlights and recommendations, also the next steps
What do you dislike about the product?
Nothing really, is a great tool mainly for my commercial calls with potential customers
What problems is the product solving and how is that benefiting you?
To have acccess to follow up notes and next steps with potential customers such as a quick way to link with Sales Force and follow up there too.
Gong helps me be a better rep
What do you like best about the product?
With a hybrid work environment, there is less learning through osmosis on the sales floor. With Gong, I'm able to listen to calls from reps across the world to hear their pitch, discovery questions they're asking, and apply these to my own calls. I try to listen to at least three calls a week and diversify my colleagues in that best practice. It's super easy to transition from one call to the next and with their AI I can be faster than ever.
What do you dislike about the product?
One recommendation I shared with the team is being able to make call recommendations based on what other users are listening to or based on something I need to improve upon.
What problems is the product solving and how is that benefiting you?
Gong is helping me become a better sales rep.
Gong is on my list of must have sales tools.
What do you like best about the product?
The video capture and analysis, while no novel anymore, has the best functionality of comparable tools.
The AI summarization and follow-ups work pretty well
The nudges for actions and activities can be very helpful
The AI summarization and follow-ups work pretty well
The nudges for actions and activities can be very helpful
What do you dislike about the product?
The AI tools could improve - They sometime miss or produce very average results.
What problems is the product solving and how is that benefiting you?
Gong is:
- automating sales activities
- offering actionable insight and analytics
- tracking trends and best practices
- automating sales activities
- offering actionable insight and analytics
- tracking trends and best practices
Love the ease of use!
What do you like best about the product?
The note taking feature is amazing! I love being able to go back & review my customer calls. Being able to send snippets internally & to customers is amazing.
What do you dislike about the product?
Sometimes the voice that notifies the folks on the call can be delayed & so we'll be 3 minutes into the call & then gong will go off. I usually make a silly joke about it, but I do wish it was faster to respond sometimes.
What problems is the product solving and how is that benefiting you?
Gong helps me better understand what took place on my customer calls.
Very easy to use and Respurceful
What do you like best about the product?
- Easy to use
- Very Resourceful (Generating email follow up summaries, 80/20 rule for speaking, assess overall call for critical information, provide meaningful coachable areas for leads)
- Very Resourceful (Generating email follow up summaries, 80/20 rule for speaking, assess overall call for critical information, provide meaningful coachable areas for leads)
What do you dislike about the product?
- SLow to analyse calls. Takaes hours from the end of a call for the details to be analysed for review. There should be a way to speed up that process.
What problems is the product solving and how is that benefiting you?
Gong provides verifiable coaching insights that support areas of opportunity based on facts. It allows seamless follow ups with clients and support a structure coaching conversation.
using gong for trainings and sales performance
What do you like best about the product?
Gong providing tools and insights to help sales teams improve their performance. also, providing actionable insights to sales representatives and their managers.
What do you dislike about the product?
i don't have anything in mind that I dislike about gong at the moment
What problems is the product solving and how is that benefiting you?
enhance coaching and training, and ultimately drive better outcomes for me and my sales performance.
Incredible Product
What do you like best about the product?
I love all the features of Gong, especially its powerful AI capabilities. They've made a big difference for me by allowing me to fully focus on calls without needing to take notes. With Gong, I can trust that all the important information will be automatically provided to me at the end of each call.
What do you dislike about the product?
There is nothing that comes to mind, Gong is a product I use frequently
What problems is the product solving and how is that benefiting you?
The ability to access important company calls on demand is incredibly valuable, especially when you can easily search for and jump straight to the most important parts.
Genuine Engagement with my Customers
What do you like best about the product?
Gong is an amazing tool that has enabled me to be more engaged with my customers. While discussing important business objectives and obstacles we are working together to solve, I can rely on Gong to accurately record and take notes for me to refer to after a call is completed. I have been able to more quickly and efficiently follow up and respond to customer needs and I always have a library of information to refer back to in case I need clarification. I am a better Customer Success Manager because of Gong.
What do you dislike about the product?
The only thing I don't like, but completely understand why it exists, is the audio notification that the call is being recorded for training and notetaking purposes. It can be a little annoying, but only for the 2 seconds and then there aren't any other disruptions.
What problems is the product solving and how is that benefiting you?
I am able to engage with my customers more attentively knowing that Gong is recording and taking notes for me. I find the conversations are more thorough and can focus on strategy. My efforts are not split between listening and recording anymore; Gong is awesome!
Great tool used daily by multiple teams in our business
What do you like best about the product?
In sales, we use it primarily as an enablement tool for upskilling sales reps, both for reflecting on and critiquing calls and demos, and as a respository for ramping sales reps to build their knowledge by listening to more tenured reps.
What do you dislike about the product?
This is an "us" problem as much as Gong's, but we use Pipedrive as our CRM, which doesn't integrate with Gong. It means we're missing out on a lot of features. I've also found using reporting to be challenging at times.
What problems is the product solving and how is that benefiting you?
It's the primary way we store sales communications though calls and demos. It's also the way we upskill our sales reps
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