Gong
Gong.ioExternal reviews
6,511 reviews
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Great Zoom Meeting Playback Feature!
What do you like best about the product?
The most helpful feature of Gong that I’m able to utilize as part of my job is the Conversations module where I can watch back Zoom recordings between our Sales team and prospects that I was not as part of. This allows me to watch the Zoom meeting just like I was an actual attendee on the call. In addition, Gong tracks certain tracker/key words that our organization has configured so that I can easily see how many times the conversation covered these areas throughout the call.
What do you dislike about the product?
Gong can sometimes take until the next day to show any changes that have been made to our Salesforce opportunities, so the data can at times contain a lag time from the previous day.
What problems is the product solving and how is that benefiting you?
When Sales Executive leave our organization, we are able to go back and re-watch the recorded calls that took place between the former employees and our current sales prospects. This gives us insight into what has been discussed so far and helps with our continued sales pursuits at that prospect.
Gong has changed the way I manage my pipeline
What do you like best about the product?
The intel and visibility that Going provides into my pipeline (our instance is integrated with SFDC). The ability to see activity, the number and seniority of contacts engaged, and Gong's underlying AI that helps us predict where we'll land is a game changer. We also use the Smart Trackers to measure specific Challenger behaviors that helps us study how effective we are at selling, and to identify areas to coach.
What do you dislike about the product?
The UI/UX perioudically changes unexpectedly.
What problems is the product solving and how is that benefiting you?
Reps are notorius for not keeping good CRM notes. Gong cuts that out. We see exactly what is happening in the deal, by virtue of it happening.
Helpful for the entire team, not just management
What do you like best about the product?
The call spotlights, deal board, and trackers.
What do you dislike about the product?
Being picky here, but the accuracy of opporutnities that are related to gong calls gets confused time to time when there are multiple conversations happening at one account or with one contact. This is really a CRM hygine issue but if this was more accurate it would improve our ability to rely on deal boards.
What problems is the product solving and how is that benefiting you?
Visibility into the discovery, qualification, and pitch. Allowing us to improve the training and resources around those areas. Also providing competitive intelligence as we leverage trackers to understand what's important to the prospects/clients and what competitors they are or have been working with in the past.
Extremely useful in summarizing long meetings...
What do you like best about the product?
Summarizing meetings and helps take decisions based on the summary.
What do you dislike about the product?
I like all the features which are currently present in Gong
What problems is the product solving and how is that benefiting you?
Its helps me by sharing the summary of the meeting...
Great for call intelligence and forecasting
What do you like best about the product?
The functionality that has been most helpful to our team is the Forecast analytics. We also love the opportunity warning signs.
What do you dislike about the product?
Nothing that I disklike about Gong, everything has been very easy to use.
What problems is the product solving and how is that benefiting you?
Gong is giving us way more detailed analytics around forecasting. We also love the conversation intelligence, very helpful with coaching sales reps.
Recordings with AI that matters
What do you like best about the product?
AI nottaking
Recordings that show who is talking
Recommendations of follow-ups
Recordings that show who is talking
Recommendations of follow-ups
What do you dislike about the product?
Some technical errors, sometimes end up missing important recordings but not too often.
What problems is the product solving and how is that benefiting you?
Gong makes note taking very easy and follow-ups using their AI is so useful.
Great for Medium-Larger Orgs who want to improve sales processes
What do you like best about the product?
Ability to comment/tag people in calls for the relevant bits
AI summaries
Transcripts
Easy to use/implement
AI summaries
Transcripts
Easy to use/implement
What do you dislike about the product?
Expensive
Not for smaller orgs - better tools exist for you!
Need buy in to get full value of the tool
Not for smaller orgs - better tools exist for you!
Need buy in to get full value of the tool
What problems is the product solving and how is that benefiting you?
We needed a better way to record and share sales calls - Gong is very easy to include in the conversation!
Gong Belongs in Every Tech Stack
What do you like best about the product?
Gong is the single greatest coaching tool I've come across in my sales career. I love being able to provide coaching and feedback on calls instantly to reps.
What do you dislike about the product?
There really no downsides to using Gong. it's important to get it set up the way it will best support your company and initiatives because there are so many things the tool can provide you.
What problems is the product solving and how is that benefiting you?
Gong helps us in a variety of ways from onboarding - call libraries and mock calls, to continued developement and coaching. We are able to use trackers to identify trends and alerts to ensure that our coaching is being implemented in ways that we are trying to drive change.
So, so, so helpful!
What do you like best about the product?
The many ways it makes it so easy to review past client calls to understand what happened on them, search for specifics inside of them, etc.
As a CSM, whether I'm transitioning onto a new account, refreshing my memory of past calls in prep for business reviews or future calls, etc. I'm able to very easily make sure I'm clear and remembering important info on my clients.
As a CSM, whether I'm transitioning onto a new account, refreshing my memory of past calls in prep for business reviews or future calls, etc. I'm able to very easily make sure I'm clear and remembering important info on my clients.
What do you dislike about the product?
Not much! I haven't had any troubles with it in the past. Most of the things I'd like to see are related to restrictions based on my own organization's implementation rather than anything controlled directly by Gong.
What problems is the product solving and how is that benefiting you?
Allowing me to get up to speed on new existing accounts I might be transitioning onto. Allows me to go back to my own calls with clients to fill in blanks in my memory or gaps in my notes that helps me remember and analyze the past calls to allow me to be sharp and effective for my clients as a CSM.
I love gong! It's part of my daily workflow
What do you like best about the product?
E-mail generator and call highlights - as a CSM having each call logged and reviewed in detail is extremely helpful to stay on top of what me and my clients are working on
What do you dislike about the product?
not much! I have not yet found a gap in the product that I can comment on. For what I use it for, its seemless!
What problems is the product solving and how is that benefiting you?
saves me time with follow up eamils and outlines all next steps im responsible for with my customers. On the flip side, helps me stay reminded on what each customer and I are working on and the conversations we are having around our projects
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