Gong
Gong.ioExternal reviews
6,511 reviews
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Indispensable Sales Tool
What do you like best about the product?
As a sales rep focused on expansion sales to existing customer, Gong is my primary research tool for reviewing past interactions with customers. I listen to calls both on desktop and the mobile app which makes getting prepared for meetings while travelling super easy.
What do you dislike about the product?
Only downside is that some of the new Beta features aren't fully usable yet with generative AI assistance. Not really a downside as much as wishing Gong could somehow move faster on accellerating those features. Ultimately it is likely just a matter of time until those tools become far more effective.
What problems is the product solving and how is that benefiting you?
It can be hard to quickly figure out the history of a given customer account.
Easy recording with GDPR compliance
What do you like best about the product?
The ease to add the gong recorder to record the call, the permisions it takes from the users which helps us not to ask for permissions again which we might miss sometimes
What do you dislike about the product?
The intial setup, it took a while to connet it with outlook, could do it without help - a walkthough would be appreciated
What problems is the product solving and how is that benefiting you?
Getting the entire teams calls in one place, sharing recording, the summary generation of the call, teh auto transcript comes very handy
Gong - AI Meets Recorded Calls
What do you like best about the product?
Gong is great at taking the recorded session and uses its AI to break down the meeting into a summary of notes and topics.
What do you dislike about the product?
The call summaries are not always 100 percent accurate but fairly close.
What problems is the product solving and how is that benefiting you?
Its helping to solve cross deparement knowledge sharing of exactly what is being discussed with our customers and uncovering common pain points in our customer base.
not great for small/startup teams - way too expensive when there are more affordable tools that work
What do you like best about the product?
Insights feature is helpful and differentiated
What do you dislike about the product?
It was a big mistake on our part to commit to a two year term. Gong is a really powerful tool but it's probably the highest end option on the market, and now we're stuck with a tool that works technically but isn't the right business decision. Having talked with other friends who lead revenue functions, all have said the same thing - they've been fine using a lower cost, simpler alternative and have only seen Gong really make sense for more established sales organizations with larger budgets.
I don't think Gong did anything wrong here, it's just far from the right fit for us, and it left me feeling really bad that we're stuck with this purchase and can't free that budget up for things we really do need.
I don't think Gong did anything wrong here, it's just far from the right fit for us, and it left me feeling really bad that we're stuck with this purchase and can't free that budget up for things we really do need.
What problems is the product solving and how is that benefiting you?
This was our first foray into call recording, which we knew we needed to do to provide better coaching/training for our reps.
Once of the best tools for Commercial teams
What do you like best about the product?
AI functionality to process the discussion and remind about the next agreed steps.
Integrations significantly reduce admin time and ensure that the most important info for clients is kept.
Integrations significantly reduce admin time and ensure that the most important info for clients is kept.
What do you dislike about the product?
I wish I got it 2-4 years ago.
All our team loves Gong
All our team loves Gong
What problems is the product solving and how is that benefiting you?
Reducing time spent on admin
Keeping notes for calls
Keeping notes for calls
Doing More With Less
What do you like best about the product?
Now with Call Spotlight, my life as a CSM and Implementation Specialist just got easier. While I'm juggling multiple calls on a daily basis this allows me to do my follow-ups in seconds but equally important if there is important information/feedback that I need to present to my teams, a quick ask does the trick to bring the right information to internal teams.
What do you dislike about the product?
Sometimes the Call Spotlight can be inconsistent when asking a generic question across multiple accounts. As an example I could ask "Write an email follow up" and sometimes it will write a correct email follow up and sometimes it will write bullet points. Not sure if this is just based on conversations or just the A. I doing its own thing
What problems is the product solving and how is that benefiting you?
Allowing me to review my deals in one page at a glance but also maximizing my time with my tasks by doing it all in one platform.
Gong for business calls
What do you like best about the product?
I really like to use gong for my business calls. The main advantage is the fact that i do not have to make notes while i speak with clients. I often use the gong recordings to prepare my calls. I use Gong everyday. It is easy integrated and easy to use.
What do you dislike about the product?
I would love to have a better search function so that i can find past calls easier.
What problems is the product solving and how is that benefiting you?
I dont have to make notes and i am perfect prepared for the next call. + i dont forget things we spoke about
Gong Daily User
What do you like best about the product?
Gong has great integrations with transcript and note-taking. I use Gong on every client-facing call.
What do you dislike about the product?
Gong is great but I would love to have an auto join feature without adding the Gong assistant email alias.
What problems is the product solving and how is that benefiting you?
Summarizing lengthy 45-60 minute phone calls in succinct bullet points.
Easy to get started, huge time saver and great for learning and development
What do you like best about the product?
Frictionless client experience- doesn't feel intrusive that every call is being recorded.
What do you dislike about the product?
haven't really found a downside other than sometimes there is hesitancy for employees to adopt it due to them feeling that it is a tool for 'micromanaging'.
What problems is the product solving and how is that benefiting you?
remote environment so very helpful for coaching team members and getting feedback on my own calls.
Really like using Gong
What do you like best about the product?
Gong is way ahead of time, it is not only a call recording sofrware but using AI, they are a proven leaders of this industry.
What do you dislike about the product?
There is nothing for now that I would rate as dislike.
What problems is the product solving and how is that benefiting you?
Using AI tracking meeting notes, action items and identifing oppurtunities.
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