Gong
Gong.ioExternal reviews
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Gong Rocks!
What do you like best about the product?
I love the recording, transcript and ability to highlight and send snippits of important moments, with a client, to other members of my team. I'm a CSM and have sent snippits to legal, product, sales and my direct supervisor.
Feedback can be tough but it's the best way to improve quickly. I have the ability to direct my manager to a tough part of a conversation and ask for direction and guidance. It saves her time from having to listen to the entire call but if she wants to she can speed it up. It's a great asset and one that I utilize every single day.
Feedback can be tough but it's the best way to improve quickly. I have the ability to direct my manager to a tough part of a conversation and ask for direction and guidance. It saves her time from having to listen to the entire call but if she wants to she can speed it up. It's a great asset and one that I utilize every single day.
What do you dislike about the product?
I cannot think of anything I dislike about Gong at this time. I've used it at two different companies and it's been a great resource both times.
What problems is the product solving and how is that benefiting you?
Gong allows me to be fully present when I am talking to a customer. I don't have to be worried that I might miss a detail of the call whether it is with one person or a team. Being fully remote it is also a helpful tool that I use with my manager so she can hear what I'm hearing. It provides better discussions between us and it also provides feedback for the team directly from the customers mouth. It's a game-changer for remote work.
It’s the best tool I use
What do you like best about the product?
It has allowed me to review conversations and provides fantastic notes on the call. It has saved me so much time and is a great "memory keeper" for those of us that can't remember every detail after speaking with dozens of customers every week.
What do you dislike about the product?
Nothing I can think of at this time. It does everything I need and more.
What problems is the product solving and how is that benefiting you?
I can have a conversation with a prospect and not have to pause to take notes. If I need to send a snippet of a conversation to our solutions engineer for clarification, I can easily do so. Nothing to get lost in translation.
Great tool to capture meetings
What do you like best about the product?
Reliable recording of meetings with decent AI generated captioning. Shareable links allow you to share with customers and teammates alike.
What do you dislike about the product?
Wish the search feature had better filters and capabilities.
What problems is the product solving and how is that benefiting you?
Keeping an accurate record of the conversations had in onboarding to ensure scope and timeline are met.
Gong delivers with AI tools that save loads of time and help answer nuanced business trend questions
What do you like best about the product?
Summary and AI features so you don't have to listen back each call, easy tagging and categorizing, smart playlists, great support and documentation, easy prompts to deliver and provide call coaching, stats to support team coaching and improvement.
What do you dislike about the product?
No downsides other than making sure you have a strategy in place for the trends you want to measure and making sure you're enabling teams well with getting the most out of this powerful tool!
What problems is the product solving and how is that benefiting you?
Gong gives our exec team insights into customer trends on the ground - be it product or service feedback- and provides data for hard to quantify trends like dissatisfaction with granular features. AI summaries save loads of time from teams having to enter call notes or create follow up emails, enabling them to move faster and cover more calls in a day with effective tailored follow up messaging.
Love Gong for the most part.
What do you like best about the product?
call reviews, spotlight info, and call recaps.
What do you dislike about the product?
the way gong reviews share of voice during the call, and offers advice as to how the speakers should have divied up time is often not an accurate interpretation of what happened.
What problems is the product solving and how is that benefiting you?
detailed follow up. Call reviews. It helps take the stress of getting every single detail right out of the equation.
Efficient, user friendly, insightful
What do you like best about the product?
- super user friendly, know exactly where to go
- use it daily
- loads of insightful features like patience etc
- nice integration with zoom
- use it daily
- loads of insightful features like patience etc
- nice integration with zoom
What do you dislike about the product?
The AI written email follow-up is not something I'd use as it's super long and no one will be reading that!
What problems is the product solving and how is that benefiting you?
Customer experience + Sales
I couldn't do my job without Gong
What do you like best about the product?
I love the AI-Assisted Email feature and the integration with Gainsight. This allows us to take the raw transcripts from our calls and drop them directly into the Gainsight Timeline for analysis by Gainsight's AI features. It also means that all of our customer meetings are easily searchable for key words (like competitors' names). I also love the proactive recommendations for how to improve soft skills like pausing longer before speaking.
What do you dislike about the product?
I can't think of any downsides to using Gong. It's an essential tool for my daily work.
What problems is the product solving and how is that benefiting you?
Gong is able to tell me very quickly when I met with my customers, who attended, what was discussed and for how long by each participant. This info is essential to our ability to forecast churn and identify trends, like detractors, that may represent areas that need more attention.
Great tool with amazing built in AI!
What do you like best about the product?
I love how the notetaker is automatically added to my calls so I don't have to rememeber to record. I also love the built in AI summaries and the reminders on follow up tasks and to-do's. Sharing with customers is also easy.
What do you dislike about the product?
I hate how long the calls take to process before the recording is ready, that delays my follow up emails to clients and I would prefer to send those as soon as the call wraps up.
What problems is the product solving and how is that benefiting you?
Call tracking, training and helpful reminders for customers I meet with.
AI Summary is very helpful
What do you like best about the product?
I love the AI feature that gives a summary of your call with sections that include next steps, review, and people on the call. It is so easy to use and it turns on every external call automatically.
What do you dislike about the product?
Sometimes the summary is a little off/incorrect.
What problems is the product solving and how is that benefiting you?
It saves time with follow ups with customers
Gong is my new work bestie
What do you like best about the product?
Recapping the highlights and next steps - keeps me organized and focused for each customer
What do you dislike about the product?
Nothing at all - it does for me what i need it to.
What problems is the product solving and how is that benefiting you?
Tracking conversations from customer meetings so that I never lose focus of what the customer needs.
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